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Added 1 day ago
J
Success Enablement Manager
Jobber
Remote, Canada
- Full-time
- Remote
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service…
Added 2 days ago
BG
Manufacturing Engineer
BRC Group Inc.
Remote, Canada
- $65,000 to $70,000 CAD / year
- Full-time
- Remote
Flexible, hybrid schedule offering work from home and in-office options
Added 2 days ago
BG
Manufacturing Engineer
BRC Group Inc.
Remote, Canada
- $65,000 to $70,000 CAD / year
- Full-time
- Remote
Flexible, hybrid schedule offering work from home and in-office options
Added 2 days ago
PD
Amazon Marketplace Specialist
Pilothouse Digital
Remote, Canada
- Full-time
- Remote
…check-ins to discuss industry trends and new opportunities. You'll work with a team that has decades of marketing experience who want to learn from you just as much as you will from…
Added 2 days ago
E
Care & Support Representative (Temporary Contract)
Engaged
Remote, Canada
- $18 to $23 CAD / hour
- Full-time
- Remote
The Canada Homestay Network Society is a non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with…
Added 3 days ago
D
Head of Creative (Remote Canada)
Directive
Remote, Canada
- $175,000 to $200,000 CAD / year
- Full-time
- Remote
…Industrial, and Services verticals, that system spans everything from Paid Media and Content Marketing to PR and Paid Social to Marketplace and Lifecycle…
Added 3 days ago
D
Creative Director (Remote Canada)
Directive
Remote, Canada
- $175,000 to $200,000 CAD / year
- Full-time
- Remote
…Industrial, and Services verticals, that system spans everything from Paid Media and Content Marketing to PR and Paid Social to Marketplace and Lifecycle…
Added 4 days ago
LI
Scaled Customer Success Manager
Loopio Inc.
Remote, Canada
- $70,000 to $85,000 CAD / year
- Full-time
- Remote
We’ll set you up to work remotely with a MacBook laptop 🍏, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up.
Added 5 days ago
V
Business Development Manager
VALD
Remote, Canada
- Full-time
- Remote
While this position is considered “remote” in that VALD does not operate a local office in every territory, this is not an inside sales or work-from-anywhere role. Business Development…
Added 5 days ago
LI
Manager of Payroll and Benefits (Global)
Loopio Inc.
Remote, Canada
- $110,000 to $140,000 CAD / year
- Full-time
- Remote
You will report to the Chief People Officer and work closely with the Senior Director of Finance. As a member of the People team, you will at times work closely with Sales and Revenue…
Added 6 days ago
AI
(Entry Level) Customer Service - Remote - Flexible Schedule
American Income Life Insurance Company
Remote, Canada
- Full-time
- Remote
100% Remote: Work from home while connecting with clients through phone and virtual appointments.
Added 9 days ago
F
Account Manager, British Columbia
Financeit
Remote, Canada
- $68,000 to $72,000 CAD / year
- Full-time
- Remote
…the owners, finance managers and sales agents. This role will work on the Home Improvement portfolio and support conversations around demo-ing or training for our consumer financing…
Added 10 days ago
LI
Enterprise Account Executive
Loopio Inc.
Remote, Canada
- $110,600 to $155,000 CAD / year
- Full-time
- Remote
…located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for…
Added 11 days ago
ZS
BC, Unreal Engine Lighting Artist
Zoic Studios
Remote, Canada
- Full-time
- Remote
Candidates are preferred to be located in British Columbia. At the moment this is a remote (work from home) position.
Added 12 days ago
FF
Senior Penetration Tester
Forward Financing
Remote, Canada
- $145,000 to $183,000 USD / year
- Full-time
- Remote
Flexibility is a top priority: Our employees are empowered to choose where they want to work (whether that’s from home, in the office, or a combination of both) with flexible hours.
Added 13 days ago
D
Creative Lead, Copy (Remote Canada)
Directive
Remote, Canada
- $115,000 to $125,000 CAD / year
- Full-time
- Remote
Produced at least one example of a stronger campaign territory or messaging direction from an existing work.
Added 16 days ago
O
Integrated Campaign Manager
Oyster
Remote, Canada
- Full-time
- Remote
Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new…
Added 16 days ago
L
Customer Support Lead
LawDepot
Remote, Canada
- Full-time
- Remote
…performance and customer satisfaction. This is a full-time, permanent position working 37.5 hours per week, with the opportunity to work hybrid from our Edmonton, Alberta…
Added 17 days ago
H
Customer Success Manager (North America - Remote)
Hospitable
Remote, Canada
- Full-time
- Remote
For this position, your location is not a requirement. The ideal fit would work under North American timezones.
Added 18 days ago
LI
Senior Salesforce Administrator
Loopio Inc.
Remote, Canada
- $85,000 to $105,000 CAD / year
- Full-time
- Remote
…opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and…
Added 19 days ago
FF
Genesys Systems Engineer
Forward Financing
Remote, Canada
- $105,000 to $128,000 CAD / year
- Full-time
- Remote
Flexibility is a top priority: Our employees are empowered to choose where they want to work (whether that’s from home, in the office, or a combination of both) with flexible hours.
Added 23 days ago
F
Funding Officer, Bilingual
Financeit
Remote, Canada
- Full-time
- Remote
…level of customer service to our Partners and Borrowers. This position reports directly to the Funding Operations Manager and will work closely with the rest of the Operations…
Added 24 days ago
AI
Benefits Agent - No Experience Required - Remote
American Income Life Insurance Company
Remote, Canada
- Full-time
- Remote
Work From Home: Fully remote position with flexible scheduling
Added 24 days ago
AI
Benefits Consultant - WFH - Flexible Schedule
American Income Life Insurance Company
Remote, Canada
- Full-time
- Remote
…decisions about their financial security. Through convenient virtual appointments, representatives provide personalized guidance and ongoing support from the comfort of clients'…
Added 24 days ago
I
Cloud Platform Engineer
Insight
Remote, Canada
- Full-time
- Remote
Freedom to work from another location, even an international destination, for up to 30 consecutive calendar days per year.

Engaged

Care & Support Representative (Temporary Contract)

Remote, Canada

Remote

$18 to $23 CAD / hour · Full-time

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Job details

Pay: $18 to $23 CAD / hour
Job type: Full-time
Workplace: Remote
Experience: 1+ years of Customer Service experience
Working hours: 30-40 hours per week
Posting language: English
Posted: Sep 2, 2026

Original job description

Full-time, temporary, fully remote, vacant position

Who We Are

The Canada Homestay Network Society is a non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a new team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Care & Support Representative position

The Care & Support Representative (CSR) is an essential team member and plays a critical role in ensuring the overall success of the homestay program. The CSR uses sound and reliable judgement to make decisions that directly impact the various stakeholders, and ultimately CHN’s reputation and client relations. CSRs will naturally be effective at collecting detailed facts, organizing information, participating in ongoing relationship building, reducing inconsistencies, and bringing order out of chaos.

The CSR will report to the Care & Support Lead and/or the National Operations Lead and are responsible for building and maintaining positive working relationships with international students, host families, international agencies, and our clients.

This is a temporary, full- time remote position across Canada with a schedule of 30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday. This role is a fixed-term contract position with an anticipated end date of January 2027.

The hourly pay ranges from $18.00 to $23.00, inclusive of regional differentials and based on previous experience.

Key Responsibilities

Deliver meaningful and effective client care through acknowledgement, authenticity, and understanding unique needs
Uphold the highest level of Customer Service by being flexible, attentive, reliable and responsive with our clients and colleagues
Take ownership and follow-up (TOFU) – take ownership over the customer experience and provide thorough follow-up, collaborating with team members when necessary
Communicate and develop effective working relationships with colleagues, clients, students, agents, and hosts following CHN policies and protocols for methods, timing, and documentation of all such communications and transactions
Engage with colleagues, host families, and students in order to monitor, manage, and bring closure to homestay inquiries and customer requests
Escalate crisis situations in a prompt and caring manner to the Care & Support Lead, Local Relationship Manager, Regional Director, and/or third-party mental health services
Collaborate with colleagues for second opinion and support in an organizational culture that encourages and depends on teamwork for positive outcomes

The successful candidate will have

1+ years of Customer Service experience
Excellent Word, Excel, Email, and Database skills
Post-Secondary Certificate or Diploma in a relevant discipline, preferred
Experience working with international students and a variety of cultures is strongly preferred
Positive interpersonal skills and highly effective at de-escalating challenging customer interactions
Ability to work independently and autonomously in a virtual office environment
Ability to work in a team
Strong verbal and written English communication
Strong problem solving and organizational skills, with high attention to detail

Working Conditions

Fully remote
30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday.
Seasonal demands for registration, relocations, and respites (Fall and Winter intake)
Vacation blackout from August 15th – September 15th annually

How to Apply:

To view the full scope of this role, please view the complete job description. If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your cover letter and resume.

We thank all those who apply but only those applicants who are selected for an interview will be contacted.

Our recruitment process relies on human review. We do not use artificial intelligence (AI) tools to screen, select, or assess candidates.

CHN is a Living Wage certified employer and determines our compensation based on where our team members live and work by using geographic differentials. As the living wage varies greatly across Canada, the differentials ensure that CHN is able to invest significantly in fair compensation packages across the country. The posted wage range for this role is inclusive of all regions as we are considering candidates from across the country.

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More about this job

Responsibilities

The Care & Support Representative is responsible for managing homestay inquiries, building positive relationships with students and host families, and ensuring high-quality customer service. They must also collaborate with team members to resolve issues and escalate crisis situations when necessary.

Requirements

The role requires at least one year of customer service experience and strong proficiency in Microsoft Office and database tools. A post-secondary certificate or diploma in a relevant discipline is preferred, along with excellent verbal and written English communication skills.

Skills

Customer Service
Communication
Problem Solving
Organizational Skills
Attention To Detail
Interpersonal Skills
De-escalation
Relationship Building
Microsoft Word
Microsoft Excel
Email Management
Database Management
Teamwork
Crisis Management

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Homestay Program
Remote Work
Relationship Management
International Students
Crisis Management
Data Entry
Documentation
Client Relations
Non-profit
Full-time
Contract
Microsoft Word
Microsoft Excel
Database
Communication
Problem Solving
Interpersonal Skills
De-escalation
Teamwork

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