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Added 4 mins ago
CC
Senior Operating Officer, Northeast Corridor and Site Lead
Canadian College of Health Leaders - Northwestern Ontario Chapter
Fort McMurray, AB
- Full-time
…strategic and operational planning, financial and resource management is required. Possess experience in workforce leadership, performance measurement and accountability, and innovation and…
Added 4 mins ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Toronto, ON
- Full-time
Support contract administration, change management, and procurement activities.
Added 4 mins ago
VA
Manager, Compensation and Benefits
Vancouver Airport Authority
Vancouver, BC
- Full-time
Lead approved new programs and enhancements through implementation, coordinating systems, processes, communications and change management with internal partners.
Added 34 mins ago
RC
Automotive Electrical Sourcing & Category Manager
Rexel Canada
Winnipeg, MB
- Full-time
We are seeking an experienced Automotive Electrical Sourcing & Category Manager based in Winnipeg, MB to lead strategic sourcing, supplier development, category management, and supply-chain…
Added 34 mins ago
NB
Senior Sales Director, Commercial Banking
National Bank of Canada
Surrey, BC
- Full-time
Strong leadership presence with the ability to set priorities, drive execution, and lead change
Added 34 mins ago
NE
Global Director of Impact & Knowledge Management
New Energy Nexus
Remote, Canada
- Full-time
- Remote
The Global Impact Director & Knowledge Management is the champion of New Energy Nexus’ ambition to be a true learning organization. They will lead the Monitoring, Evaluation, and Learning…
Added 1 hour ago
AH
Assistant Head Nurse
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…build confidence in others. Demonstrated ability to manage and lead change Ability to foster partnerships to achieve organizational goals within internal and external partners. Experience…
Added 1 hour ago
AH
Assistant Head Nurse
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…build confidence in others. Demonstrated ability to manage and lead change. Ability to foster partnerships to achieve organizational goals within internal and external partners. Experience…
Added 1 hour ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…ability to react to situations that need a sense of urgency, to lead by example and assist in the training of new colleagues. Monitoring daily activities while having attention to details;…
Added 1 hour ago
AH
Manager
Alberta Health Services
Red Deer, AB
- Temporary
…Children’s & Respiratory Services is seeking a dedicated manager to lead our Respiratory Program at RDRHC. Reporting to the Patient Care Manager, the Program Manager is accountable for the…
Added 1 hour ago
AH
Unit Manager - Acute Care
Alberta Health Services
Ponoka, AB
- Full-time
…Unit and Obstetrical Services in Ponoka. Reporting to the Site Lead and in conjunction with the Rural Lead, the Manager is accountable for setting and executing operational priorities…
Added 1 hour ago
AH
Clinical Informatician
Alberta Health Services
Edmonton, AB
- Temporary
As a Clinical Informatician, you will lead or participate in the customization, development, implementation, management, evaluation, and continuous improvement of clinical information…
Added 1 hour ago
AH
Executive Lead, Communications & Engagement
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…executive to join its Executive Leadership Team (ELT) as Executive Lead, Communications and Engagement. Reporting to the Chief Executive Officer, this role provides provincial leadership…
Added 1 hour ago
AH
Supervisor
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…build confidence in staff. Demonstrated ability to implement change and handle competing priorities with minimal supervision. Strong interpersonal skills and exceptional verbal and written…
Added 1 hour ago
PM
Project Manager
POD Marketing
Calgary, AB
- $57,000 to $65,000 CAD / year
- Full-time
As our Project Manager, you’ll lead website projects from initial planning through launch, helping turn client goals into websites that support their business. Reporting to the Team Lead of…
Added 1 hour ago
E
Care & Support Representative (Temporary Contract)
Engaged
Remote, Canada
- $18 to $23 CAD / hour
- Full-time
- Remote
The CSR will report to the Care & Support Lead and/or the National Operations Lead and are responsible for building and maintaining positive working relationships with international…
Added 1 hour ago
NF
Sales Team Manager - Calgary
Neilson Financial Services
Calgary, AB
- Full-time
We are seeking a Sales Team Manager with exceptional skills and talents. In this role, you will lead our team of Sales Advisors, cultivating a customer-centric, collaborative, and…
Added 1 hour ago
B
Tech Lead - Infrastructure Services N 4C
BrightClaim
AB
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 1 hour ago
O
Sr. Director, Product Management, AI Product Strategy
OpenText
Waterloo, ON
- Temporary
We are seeking a Senior Director, AI Strategist and Product Management to lead our initiatives for Generative AI and Agentic AI product portfolios within the Content Management Business…
Added 2 hours ago
AA
Customer Service Representative/Service Advisor (Markham)
Assured Automotive
Markham, ON
- Full-time
…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 2 hours ago
WI
Project Manager, Municipal Planning
WSP in Canada
Toronto, ON
- Full-time
WSP is seeking an experienced Project Manager to lead and manage policy planning projects for municipal clients while playing a key role in growing our Municipal Planning Practice. The…
Added 2 hours ago
C
Consulting Manager-Scrum Master, Life Sciences w/ Manufacturing exp. Consulting
Cognizant
Halifax, NS
- Full-time
…admired companies in the world. Learn how Cognizant helps clients lead with digital at…
Added 2 hours ago
H
Global Mining Practice Business Development Leader
HDR
Corner Brook, NL
- Full-time
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not…
Added 2 hours ago
BH
Occupational Safety & Health Specialist 2 - Revelstoke
BC Hydro
Revelstoke, BC
- $95,000 to $102,200 CAD / year
- Full-time
…specialized health and safety area such as confined space entry, lead or asbestos management, or hearing conservation acquired through: Completion of a diploma from a recognized institute…
Added 3 hours ago
TT
Director, Planning, Procurement & Inventory
Trojan Technologies
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
…and Inventory into one connected operating model. You will lead through significant organizational and ERP-enabled change while improving customer service and working capital…

Engaged

Care & Support Representative (Temporary Contract)

Remote, Canada

Remote

$18 to $23 CAD / hour · Full-time

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Job details

Pay: $18 to $23 CAD / hour
Job type: Full-time
Workplace: Remote
Experience: 1+ years of Customer Service experience
Working hours: 30-40 hours per week
Posting language: English
Posted: Sep 2, 2026

Original job description

Full-time, temporary, fully remote, vacant position

Who We Are

The Canada Homestay Network Society is a non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a new team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Care & Support Representative position

The Care & Support Representative (CSR) is an essential team member and plays a critical role in ensuring the overall success of the homestay program. The CSR uses sound and reliable judgement to make decisions that directly impact the various stakeholders, and ultimately CHN’s reputation and client relations. CSRs will naturally be effective at collecting detailed facts, organizing information, participating in ongoing relationship building, reducing inconsistencies, and bringing order out of chaos.

The CSR will report to the Care & Support Lead and/or the National Operations Lead and are responsible for building and maintaining positive working relationships with international students, host families, international agencies, and our clients.

This is a temporary, full- time remote position across Canada with a schedule of 30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday. This role is a fixed-term contract position with an anticipated end date of January 2027.

The hourly pay ranges from $18.00 to $23.00, inclusive of regional differentials and based on previous experience.

Key Responsibilities

Deliver meaningful and effective client care through acknowledgement, authenticity, and understanding unique needs
Uphold the highest level of Customer Service by being flexible, attentive, reliable and responsive with our clients and colleagues
Take ownership and follow-up (TOFU) – take ownership over the customer experience and provide thorough follow-up, collaborating with team members when necessary
Communicate and develop effective working relationships with colleagues, clients, students, agents, and hosts following CHN policies and protocols for methods, timing, and documentation of all such communications and transactions
Engage with colleagues, host families, and students in order to monitor, manage, and bring closure to homestay inquiries and customer requests
Escalate crisis situations in a prompt and caring manner to the Care & Support Lead, Local Relationship Manager, Regional Director, and/or third-party mental health services
Collaborate with colleagues for second opinion and support in an organizational culture that encourages and depends on teamwork for positive outcomes

The successful candidate will have

1+ years of Customer Service experience
Excellent Word, Excel, Email, and Database skills
Post-Secondary Certificate or Diploma in a relevant discipline, preferred
Experience working with international students and a variety of cultures is strongly preferred
Positive interpersonal skills and highly effective at de-escalating challenging customer interactions
Ability to work independently and autonomously in a virtual office environment
Ability to work in a team
Strong verbal and written English communication
Strong problem solving and organizational skills, with high attention to detail

Working Conditions

Fully remote
30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday.
Seasonal demands for registration, relocations, and respites (Fall and Winter intake)
Vacation blackout from August 15th – September 15th annually

How to Apply:

To view the full scope of this role, please view the complete job description. If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your cover letter and resume.

We thank all those who apply but only those applicants who are selected for an interview will be contacted.

Our recruitment process relies on human review. We do not use artificial intelligence (AI) tools to screen, select, or assess candidates.

CHN is a Living Wage certified employer and determines our compensation based on where our team members live and work by using geographic differentials. As the living wage varies greatly across Canada, the differentials ensure that CHN is able to invest significantly in fair compensation packages across the country. The posted wage range for this role is inclusive of all regions as we are considering candidates from across the country.

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More about this job

Responsibilities

The Care & Support Representative is responsible for managing homestay inquiries, building positive relationships with students and host families, and ensuring high-quality customer service. They must also collaborate with team members to resolve issues and escalate crisis situations when necessary.

Requirements

The role requires at least one year of customer service experience and strong proficiency in Microsoft Office and database tools. A post-secondary certificate or diploma in a relevant discipline is preferred, along with excellent verbal and written English communication skills.

Skills

Customer Service
Communication
Problem Solving
Organizational Skills
Attention To Detail
Interpersonal Skills
De-escalation
Relationship Building
Microsoft Word
Microsoft Excel
Email Management
Database Management
Teamwork
Crisis Management

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Homestay Program
Remote Work
Relationship Management
International Students
Crisis Management
Data Entry
Documentation
Client Relations
Non-profit
Full-time
Contract
Microsoft Word
Microsoft Excel
Database
Communication
Problem Solving
Interpersonal Skills
De-escalation
Teamwork

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