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Added 11 mins ago
IS
Project Manager
Information Services Corporation ISC
Regina, SK
- Full-time
We are seeking a Project Manager to lead project-based initiatives that help shape the future of our organization.
Added 11 mins ago
JC
Equipment Design Engineering Manager (onsite)
Johnson Controls
AB · SA - Edmonton Orion
- Full-time
We are seeking a strategic and technically driven Equipment Design Engineering Manager to lead a high-performing team of Senior Equipment Design Engineers and Subject Matter Experts. In…
Added 12 mins ago
MD
Clinic Network Specialist, Planner Principal State
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…guiding clinics through workflow redesign, supporting systems change initiatives, and leading the statewide transition to the new Sage Link data system across multiple reporting…
Added 12 mins ago
B
Head of Operations
Bizblueprint.id
Canada
- Full-time
Lead change management, organizational transformation, and continuous improvement initiatives.
Added 12 mins ago
R&
Project Manager – Finance Transformation
Robertson & Company Ltd.
Toronto, ON
- Contract
Project Manager – Finance Transformation (Oracle ERP)
Added 12 mins ago
QM
Senior Project Manager - Technology & Systems Implementation
Quantum Management Services Ltd.
Toronto, ON
- $85,000 to $100,000 CAD / year
- Full-time
Position: Senior Project Manager - Technology & Systems Implementation
Added 12 mins ago
SI
SAP HANA Database Administrator
Spruce InfoTech Inc.
Calgary, AB
- Contract
Strong knowledge of SAP Solution Manager, SAP NetWeaver, integration tools, and upgrade activities.
Added 26 mins ago
Procurement Specialist
City of Mississauga
Mississauga, ON
Reporting to the Procurement Business Partner Manager, Procurement Services, the Procurement Specialist is responsible for working with departmental staff to acquire the right goods and…
Added 26 mins ago
Technical Account Manager
Axon
Ottawa, ON
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you…
Added 41 mins ago
UO
Undergraduate Academic Student Advisor
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Manager, Student Services, the Student Services Advisors provide superior student services to undergraduate Engineering students. Specific responsibilities are to…
Added 41 mins ago
BL
Project Manager
Buttcon Limited
Ottawa, ON · Kanata, Ontario
- Full-time
Reporting to the Manager of Operations, the Project Manager will work directly with clients and various departments within the company to ensure a project is delivered on time and within…
Added 41 mins ago
TG
Project Manager, Glazing
Triumph Group of Companies
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Project Manager, Glazing leads the full lifecycle of commercial and residential glazing projects across the GTA, from preconstruction planning through to close-out. You will manage…
Added 41 mins ago
BI
Project Manager - Radio & Wireless Communications
BURGEON IT SERVICES
NL · Newfoundland and Labrador, Canada
- Contract
Position: Project Manager - Radio & Wireless Communications
Added 41 mins ago
RD
Technical Project Manager
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Project Manager – Enterprise Process Automation
Added 41 mins ago
CC
Business Developer
Canada Controls
Mississauga, ON
- $90,000 to $150,000 USD / year
- Full-time
New Product Planning - Investigate new products for the area, test viability, and integrate into market with Product Manager.
Added 41 mins ago
FG
Commercial Lines Account Manager (Trucking/Fleet/Transportation)
FSB GROUP LTD.
Concord, ON
- $60,000 to $90,000 CAD / year
- Full-time
Added 41 mins ago
AI
Snowflake Admin
Avanciers Inc.
Markham, ON
- Full-time
Working knowledge of AWS data services such as S3, IAM, Glue, Lambda, KMS, Secrets Manager, EventBridge, SNS, SQS, RDS, and PrivateLink.
Added 41 mins ago
LD
Quality Specialist
Leonardo DRS
Bedford, QC
- Full-time
Reporting directly to the Manager-Quality, the Quality Specialist – Quality Systems coordinates the internal audit program, facilitates the organization-wide corrective action process, and…
Added 41 mins ago
T
Event Planning Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
…You do the planning, sourcing and negotiating, and the Events Manager signs off. By the time an event is ready to execute, your work is done and the team never has to…
Added 41 mins ago
B
Manager, Management Operating System (MOS) Design
Brunel
Vancouver, BC
- $150,000 to $190,000 CAD / year
- Full-time
Brunel is seeking an experienced Manager, Management Operating System (MOS) Design to lead the design, development and continuous improvement of a comprehensive Management Operating System…
Added 41 mins ago
CC
Manager of Pharmacy
Cornwall Community Hospital
Cornwall, ON
- Full-time
Scheduled all shifts as required - Schedule subject to change
Added 56 mins ago
SD
Beauty Manager, Hourly Full Time Day
Shoppers Drug Mart
Woodstock, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 56 mins ago
E
Project Coordinator (Time and Material)
EllisDon
Ottawa, ON · ON · Ontario Projects
- Full-time
Working closing under the guidance and direction of the Project Manager and Superintendent, learn EllisDon systems and methods.
Added 56 mins ago
RG
Director, Financial Reporting
Regional Group
Ottawa, ON
- Full-time
…reports separately to the VP Finance; any future reporting-line change would be determined…
Added 56 mins ago
PC
Night Auditor, Mount Royal Hotel
Pursuit Collection
Banff, AB · CAN - Mount Royal Hotel
- Full-time
Refer major guest complaints to Front Office Manager or Front Desk Supervisor

Engaged

Care & Support Representative (Temporary Contract)

Remote, Canada

Remote

$18 to $23 CAD / hour · Full-time

Apply About employer

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Job details

Pay: $18 to $23 CAD / hour
Job type: Full-time
Workplace: Remote
Experience: 1+ years of Customer Service experience
Working hours: 30-40 hours per week
Posting language: English
Posted: Sep 2, 2026

Original job description

Full-time, temporary, fully remote, vacant position

Who We Are

The Canada Homestay Network Society is a non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a new team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Care & Support Representative position

The Care & Support Representative (CSR) is an essential team member and plays a critical role in ensuring the overall success of the homestay program. The CSR uses sound and reliable judgement to make decisions that directly impact the various stakeholders, and ultimately CHN’s reputation and client relations. CSRs will naturally be effective at collecting detailed facts, organizing information, participating in ongoing relationship building, reducing inconsistencies, and bringing order out of chaos.

The CSR will report to the Care & Support Lead and/or the National Operations Lead and are responsible for building and maintaining positive working relationships with international students, host families, international agencies, and our clients.

This is a temporary, full- time remote position across Canada with a schedule of 30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday. This role is a fixed-term contract position with an anticipated end date of January 2027.

The hourly pay ranges from $18.00 to $23.00, inclusive of regional differentials and based on previous experience.

Key Responsibilities

Deliver meaningful and effective client care through acknowledgement, authenticity, and understanding unique needs
Uphold the highest level of Customer Service by being flexible, attentive, reliable and responsive with our clients and colleagues
Take ownership and follow-up (TOFU) – take ownership over the customer experience and provide thorough follow-up, collaborating with team members when necessary
Communicate and develop effective working relationships with colleagues, clients, students, agents, and hosts following CHN policies and protocols for methods, timing, and documentation of all such communications and transactions
Engage with colleagues, host families, and students in order to monitor, manage, and bring closure to homestay inquiries and customer requests
Escalate crisis situations in a prompt and caring manner to the Care & Support Lead, Local Relationship Manager, Regional Director, and/or third-party mental health services
Collaborate with colleagues for second opinion and support in an organizational culture that encourages and depends on teamwork for positive outcomes

The successful candidate will have

1+ years of Customer Service experience
Excellent Word, Excel, Email, and Database skills
Post-Secondary Certificate or Diploma in a relevant discipline, preferred
Experience working with international students and a variety of cultures is strongly preferred
Positive interpersonal skills and highly effective at de-escalating challenging customer interactions
Ability to work independently and autonomously in a virtual office environment
Ability to work in a team
Strong verbal and written English communication
Strong problem solving and organizational skills, with high attention to detail

Working Conditions

Fully remote
30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday.
Seasonal demands for registration, relocations, and respites (Fall and Winter intake)
Vacation blackout from August 15th – September 15th annually

How to Apply:

To view the full scope of this role, please view the complete job description. If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your cover letter and resume.

We thank all those who apply but only those applicants who are selected for an interview will be contacted.

Our recruitment process relies on human review. We do not use artificial intelligence (AI) tools to screen, select, or assess candidates.

CHN is a Living Wage certified employer and determines our compensation based on where our team members live and work by using geographic differentials. As the living wage varies greatly across Canada, the differentials ensure that CHN is able to invest significantly in fair compensation packages across the country. The posted wage range for this role is inclusive of all regions as we are considering candidates from across the country.

Apply About employer

More about this job

Responsibilities

The Care & Support Representative is responsible for managing homestay inquiries, building positive relationships with students and host families, and ensuring high-quality customer service. They must also collaborate with team members to resolve issues and escalate crisis situations when necessary.

Requirements

The role requires at least one year of customer service experience and strong proficiency in Microsoft Office and database tools. A post-secondary certificate or diploma in a relevant discipline is preferred, along with excellent verbal and written English communication skills.

Skills

Customer Service
Communication
Problem Solving
Organizational Skills
Attention To Detail
Interpersonal Skills
De-escalation
Relationship Building
Microsoft Word
Microsoft Excel
Email Management
Database Management
Teamwork
Crisis Management

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Homestay Program
Remote Work
Relationship Management
International Students
Crisis Management
Data Entry
Documentation
Client Relations
Non-profit
Full-time
Contract
Microsoft Word
Microsoft Excel
Database
Communication
Problem Solving
Interpersonal Skills
De-escalation
Teamwork

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