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F
Chief Revenue Officer (CRO) & Co-founder - AI for Small Law Firms
FutureSight
Canada
- Full-time
Team - Once the motion is working, recruit and lead the sales, partnerships, and customer-success organization needed to scale it.
Added 1 min ago
V
Project & Shutdown Management Lead
Vale
Canada
- Full-time
As a Project & Shutdown Management Lead, you will lead projects ($10-15M annually) assigned by Project & Shutdown Superintendent including the management and co-ordination of all activities…
Added 1 min ago
Store Manager
Lammle's Western Wear
Edmonton, AB
Most importantly, you’re passionate about every customer and team member’s experience, delivering the authentic hospitality, expertise, and sense of community that define the Lammle’s…
Added 1 min ago
CI
Senior Manager Property Management
Colliers International
Burnaby, BC
- Full-time
As one of Canada’s leading commercial real estate services firms, we are driven by our mission to accelerate success for our people, clients, and communities.
Added 16 mins ago
ML
Sr. Specialist, International Recruitment (Licensed Canadian Immigration Consultant)
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Part-time
Foreign Worker Expertise: Proven success in partnering and advising HR teams regarding the employment of international workers in Canada. Preference for experience leading employment-based…
Added 16 mins ago
PI
Business Development Manager ( Inside Sales)
PICTON Investments
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Our success is built on four guiding principles:
Added 16 mins ago
G
Gestionnaire marketing produit / Product Marketing Manager
Genetec
Montreal, QC
- Full-time
Au moins 5 ans d'expérience dans le marketing produit B2B, la stratégie de mise sur le marché, la planification de lancements, l'accompagnement commercial ou des fonctions connexes
Added 16 mins ago
QH
Patient Services Manager
Quinte Health
Belleville, ON
- Full-time
…as a means to provide effective service, a positive patient experience, clinical integration and promotion of a quality of work life…
Added 16 mins ago
MC
Program Chief Engineer – Spacecraft Satellite Systems (35863)
Myticas Consulting
Canada
- Full-time
Serve as a senior technical authority across spacecraft programs, ensuring technical integrity and mission success.
Added 16 mins ago
M
British Columbia Land Surveyor, Alberta
Midwest
Calgary, AB
- Full-time
…clients by providing industry-leading project solutions that are customer-centric and technology-driven. Our success is defined by engaged employees, unbending safe work practices, loyal…
Added 16 mins ago
CC
Product Owner, Internet Product Lifecycle Management
Cogeco Connexion
Montreal, QC
- Full-time
…strategy for Cogeco and Breezeline. In this role, you will lead high-speed connectivity innovations across Fiber-to-the-Home (FTTH), DOCSIS, and Smart Wi-Fi while managing the end-to-end…
Added 16 mins ago
MC
Director, FinOps (35690)
Myticas Consulting
BC · British Columbia, Canada
- Full-time
3+ years of leadership experience at the Director, Head, Lead, or comparable level.
Added 16 mins ago
FT
Employee Relations Specialist
Fountain Tire
Edmonton, AB
- Other
Founded in 1956 in Wainwright, Alberta, Fountain Tire has built its success on strong partnerships, experienced ownership, and a commitment to quality. Today, we operate over 170 locations…
Added 31 mins ago
FP
Restaurant & Banquet Manager
Four Points by Sheraton Kelowna Airport
Kelowna, BC
- Full-time
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
Added 46 mins ago
K
Senior Consultant - Cybersecurity, Strategy & Transformation
KPMG
Vancouver, BC · Victoria, BC
- Full-time
As a Senior Consultant, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from…
Added 1 hour ago
VS
Seeking Volunteer Leaders for Special Olympics Cal...
Volunteer Success
Bolton, ON
- Full-time
Love sport? Love giving back to your community? Special Olympics Ontario is looking for new and enthusiastic volunteers to help lead and shape the Special Olympics community in Caledon!
Added 1 hour ago
TM
Ice Cream Process Engineer
The Magnum Ice Cream Company
ON · Simcoe, ON
- Full-time
Process engineers also lead/co-ordinate the deployment of digital activities in the factories. The focus will be on enabling our manufacturing sites to deploy appropriate, standardized…
Added 1 hour ago
C
Senior Project Manager - Electrical Engineer
Cascades
Mississauga, ON
- Full-time
Career pathways that support your goals in a values driven environment where your work directly supports customer success.
Added 1 hour ago
M
Directeur principal, Exploitation du commerce de détail – Québec
MEC
Montreal, QC
- Full-time
Demonstrated success driving sales growth, profitability, and customer experience outcomes.
Added 1 hour ago
Assistant Manager
Lammle's Western Wear
Saskatoon, SK
Most importantly, you’re passionate about every customer and team member’s experience, delivering the authentic hospitality, expertise, and sense of community that define the Lammle’s…
Added 1 hour ago
Assistant Manager
Lammle's Western Wear
Edmonton, AB
Most importantly, you’re passionate about every customer and team member’s experience, delivering the authentic hospitality, expertise, and sense of community that define the Lammle’s…
Added 1 hour ago
I
Business Development Representative
Ideogram
Toronto, ON
- Full-time
1–2 years of experience in a customer-facing or quota-carrying role
Added 1 hour ago
RB
Branch Manager, Bayview & Wellington Branch
Royal Bank of Canada
ON · AURORA, Ontario
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 1 hour ago
M
Territory Sales Representative - Calgary
Masco
AB · Calgary, Alberta
- Full-time
Sales. A proactive approach to selling that creates value for the customer will be very important for success.
Added 1 hour ago
WI
Assistant Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering…

Engaged

Care & Support Representative (Temporary Contract)

Remote, Canada

Remote

$18 to $23 CAD / hour · Full-time

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Job details

Pay: $18 to $23 CAD / hour
Job type: Full-time
Workplace: Remote
Experience: 1+ years of Customer Service experience
Working hours: 30-40 hours per week
Posting language: English
Posted: Sep 2, 2026

Original job description

Full-time, temporary, fully remote, vacant position

Who We Are

The Canada Homestay Network Society is a non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a new team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Care & Support Representative position

The Care & Support Representative (CSR) is an essential team member and plays a critical role in ensuring the overall success of the homestay program. The CSR uses sound and reliable judgement to make decisions that directly impact the various stakeholders, and ultimately CHN’s reputation and client relations. CSRs will naturally be effective at collecting detailed facts, organizing information, participating in ongoing relationship building, reducing inconsistencies, and bringing order out of chaos.

The CSR will report to the Care & Support Lead and/or the National Operations Lead and are responsible for building and maintaining positive working relationships with international students, host families, international agencies, and our clients.

This is a temporary, full- time remote position across Canada with a schedule of 30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday. This role is a fixed-term contract position with an anticipated end date of January 2027.

The hourly pay ranges from $18.00 to $23.00, inclusive of regional differentials and based on previous experience.

Key Responsibilities

Deliver meaningful and effective client care through acknowledgement, authenticity, and understanding unique needs
Uphold the highest level of Customer Service by being flexible, attentive, reliable and responsive with our clients and colleagues
Take ownership and follow-up (TOFU) – take ownership over the customer experience and provide thorough follow-up, collaborating with team members when necessary
Communicate and develop effective working relationships with colleagues, clients, students, agents, and hosts following CHN policies and protocols for methods, timing, and documentation of all such communications and transactions
Engage with colleagues, host families, and students in order to monitor, manage, and bring closure to homestay inquiries and customer requests
Escalate crisis situations in a prompt and caring manner to the Care & Support Lead, Local Relationship Manager, Regional Director, and/or third-party mental health services
Collaborate with colleagues for second opinion and support in an organizational culture that encourages and depends on teamwork for positive outcomes

The successful candidate will have

1+ years of Customer Service experience
Excellent Word, Excel, Email, and Database skills
Post-Secondary Certificate or Diploma in a relevant discipline, preferred
Experience working with international students and a variety of cultures is strongly preferred
Positive interpersonal skills and highly effective at de-escalating challenging customer interactions
Ability to work independently and autonomously in a virtual office environment
Ability to work in a team
Strong verbal and written English communication
Strong problem solving and organizational skills, with high attention to detail

Working Conditions

Fully remote
30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday.
Seasonal demands for registration, relocations, and respites (Fall and Winter intake)
Vacation blackout from August 15th – September 15th annually

How to Apply:

To view the full scope of this role, please view the complete job description. If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your cover letter and resume.

We thank all those who apply but only those applicants who are selected for an interview will be contacted.

Our recruitment process relies on human review. We do not use artificial intelligence (AI) tools to screen, select, or assess candidates.

CHN is a Living Wage certified employer and determines our compensation based on where our team members live and work by using geographic differentials. As the living wage varies greatly across Canada, the differentials ensure that CHN is able to invest significantly in fair compensation packages across the country. The posted wage range for this role is inclusive of all regions as we are considering candidates from across the country.

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More about this job

Responsibilities

The Care & Support Representative is responsible for managing homestay inquiries, building positive relationships with students and host families, and ensuring high-quality customer service. They must also collaborate with team members to resolve issues and escalate crisis situations when necessary.

Requirements

The role requires at least one year of customer service experience and strong proficiency in Microsoft Office and database tools. A post-secondary certificate or diploma in a relevant discipline is preferred, along with excellent verbal and written English communication skills.

Skills

Customer Service
Communication
Problem Solving
Organizational Skills
Attention To Detail
Interpersonal Skills
De-escalation
Relationship Building
Microsoft Word
Microsoft Excel
Email Management
Database Management
Teamwork
Crisis Management

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Homestay Program
Remote Work
Relationship Management
International Students
Crisis Management
Data Entry
Documentation
Client Relations
Non-profit
Full-time
Contract
Microsoft Word
Microsoft Excel
Database
Communication
Problem Solving
Interpersonal Skills
De-escalation
Teamwork

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