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Added 3 mins ago
G
Pipeline Construction & Integrity Survey Director
GeoVerra
Calgary, AB
- Full-time
…to shape the future of pipeline construction and integrity services. As a Pipeline Construction & Integrity Survey Director, you'll play a key role in expanding our market presence,…
Added 3 mins ago
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Director, FX Payments & Banking Strategic Projects
Corpay
Toronto, ON
- Full-time
Minimum of 7 years of progressive experience in banking, payments, foreign exchange (FX), financial services operations, or client-facing financial services functions, with demonstrated…
Added 3 mins ago
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Senior Director, Project Delivery (Hybrid)
Broadridge
Toronto, ON
- Full-time
The Senior Director leads advisory delivery for the Emerging Technologies practice, reporting to the VP, Practice Lead. The role turns regulatory change, dealer consolidation, risk program…
Added 17 mins ago
UW
Telefundraiser
United Way British Columbia
Burnaby, BC
- $29.33 CAD / hour
- Part-time
Reporting to the Director, Corporate Partnerships, this role will be crucial to encouraging donations to United Way British Columbia through our workplace campaigns. Duties include…
Added 17 mins ago
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District Director
Extendicare
Belleville, ON · ParaMed Admin Office - SE (Sidney St.)
- Full-time
Analyze trends and recommend/implement actions to positively improve client experience, employee experience, and clinical and business outcomes
Added 17 mins ago
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District Director
Extendicare
Oshawa, ON · ParaMed Admin Office - CE (King St.)
- Full-time
Analyze trends and recommend/implement actions to positively improve client experience, employee experience, and clinical and business outcomes
Added 32 mins ago
VC
Project Manager (Substation Construction)
Valard Construction
Calgary, AB
- Full-time
Reporting to the Director, Substations & Renewables, we are seeking an experienced and results-driven Project Manager to lead the full lifecycle delivery of substation projects. This role…
Added 32 mins ago
CG
Director, Operations Accounting
Compass Group Canada
London, ON
- Full-time
The Director, Operations Accounting is a key leadership role within the Accounting function, reporting to the Vice President, Accounting.
Added 32 mins ago
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Associate Creative Director
Monks
Toronto, ON
- Full-time
As Associate Creative Director (ACD), GenAI, you will serve as a creative leader and technical pioneer within the Monks Google Studio, guiding and looking after our growing team of AI…
Added 48 mins ago
TS
Program Service Manager
The Salvation Army in Canada
Toronto, ON
- Full-time
Contact social services other agencies whenever necessary to provide client referrals
Added 48 mins ago
General Manager, Ontario
F12.net
Markham, ON
Management of Client Experience and Managed Services
Added 48 mins ago
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Senior Retirement Planning Advisor
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $86,000 to $131,000 CAD / year
- Full-time
As a member of Member Services, the Senior Retirement Planning Advisor builds upon the core responsibilities of the Member Advisor role, providing advanced retirement planning guidance,…
Added 48 mins ago
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Associate Director, Operational Resilience
RBC
Toronto, ON
- Full-time
The Enterprise Chief Controls Office (ECCO) is seeking an Associate Director of Operational Resilience to join our First Line of Defense (1LOD) team and support the enterprise-wide…
Added 48 mins ago
CB
Trust Officer
Cassels Brock & Blackwell LLP
Calgary, AB
- Full-time
Our Calgary office is currently recruiting for a Trust Officer in our Accounting Department, reporting to the Director, Finance. The successful candidate must be able to work independently…
Added 48 mins ago
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Client Partner, Director - Mid Market Banking, Toronto
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Job Title: Client Partner: Mid Market Banking - Director (for vacant role)
Added 48 mins ago
HM
Director of Strategic Planning
Havas Media Network
Toronto, ON
- $105,000 to $120,000 CAD / year
- Full-time
As a Director, Strategic Planning you are responsible for the day-to-day leadership of client deliverables and developing best in class media solutions. You are expected to lead your…
Added 1 hour ago
O
Product Launch Specialist, HealthTech SaaS
OceanMD
Toronto, ON
- Full-time
Reporting to the Senior Director of Business Operations, we are hiring a Product Launch Specialist, HealthTech SaaS to coordinate early access programs and support the successful launch of…
Added 1 hour ago
TS
Program Service Manager
The Salvation Army Canada and Bermuda Territory
Toronto, ON · THHS - Maxwell Meighen Centre
- Full-time
Contact social services other agencies whenever necessary to provide client referrals
Added 1 hour ago
E
Health Care Aide (HCA) - Casual - Tuxedo Villa
Extendicare
Winnipeg, MB · LTC - Tuxedo Villa (Corydon Ave.)
- Part-time
Reporting to the Director of Health & Wellness, the Health Care Aide provides personal care and performs selected tasks, which are within their knowledge and skill, under the direction of…
Added 1 hour ago
FI
Senior Full Stack Software Developer (FHIR)
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
…integration with Ontario digital health standards and provincial services such as the Hospital Report Manager (HRM) Standard, Provider Registry, Client Registry, and…
Added 1 hour ago
VB
Associate Director, Business Development (IT Agency Staffing & Recruitment)
Vaco by Highspring
Vancouver, BC
- Full-time
Associate Director, Business Development, Technology
Added 1 hour ago
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Consulting Professional Services Sales Director
Highspring
Montreal, QC
- Full-time
Sales Director (Managing Director – Sales & Operation Management)
Added 1 hour ago
QT
Gestionnaire du programme technique / Technical Program Manager
Quantum Technology Recruiting Inc. (QTR)
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
Notre client est une entreprise de logiciels de sécurité publique établie à Montréal. Son équipe soudée et hautement expérimentée consacre depuis des décennies à la conception, au…
Added 1 hour ago
GL
Account Executive - Footwear
Guess?, LLC.
Montreal, QC
- Full-time
Present seasonal collections, recommend customer-specific assortments, and negotiate pricing and sales commitments in collaboration with the Director of Wholesale.
Added 1 hour ago
UH
Senior Financial Business Manager
University Health Network
Toronto, ON
- Full-time
At Altum Health, we believe in providing “The Right Care. Always.” by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or…

Engaged

Care & Support Representative (Temporary Contract)

Remote, Canada

Remote

$18 to $23 CAD / hour · Full-time

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Job details

Pay: $18 to $23 CAD / hour
Job type: Full-time
Workplace: Remote
Experience: 1+ years of Customer Service experience
Working hours: 30-40 hours per week
Posting language: English
Posted: Sep 2, 2026

Original job description

Full-time, temporary, fully remote, vacant position

Who We Are

The Canada Homestay Network Society is a non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a new team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Care & Support Representative position

The Care & Support Representative (CSR) is an essential team member and plays a critical role in ensuring the overall success of the homestay program. The CSR uses sound and reliable judgement to make decisions that directly impact the various stakeholders, and ultimately CHN’s reputation and client relations. CSRs will naturally be effective at collecting detailed facts, organizing information, participating in ongoing relationship building, reducing inconsistencies, and bringing order out of chaos.

The CSR will report to the Care & Support Lead and/or the National Operations Lead and are responsible for building and maintaining positive working relationships with international students, host families, international agencies, and our clients.

This is a temporary, full- time remote position across Canada with a schedule of 30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday. This role is a fixed-term contract position with an anticipated end date of January 2027.

The hourly pay ranges from $18.00 to $23.00, inclusive of regional differentials and based on previous experience.

Key Responsibilities

Deliver meaningful and effective client care through acknowledgement, authenticity, and understanding unique needs
Uphold the highest level of Customer Service by being flexible, attentive, reliable and responsive with our clients and colleagues
Take ownership and follow-up (TOFU) – take ownership over the customer experience and provide thorough follow-up, collaborating with team members when necessary
Communicate and develop effective working relationships with colleagues, clients, students, agents, and hosts following CHN policies and protocols for methods, timing, and documentation of all such communications and transactions
Engage with colleagues, host families, and students in order to monitor, manage, and bring closure to homestay inquiries and customer requests
Escalate crisis situations in a prompt and caring manner to the Care & Support Lead, Local Relationship Manager, Regional Director, and/or third-party mental health services
Collaborate with colleagues for second opinion and support in an organizational culture that encourages and depends on teamwork for positive outcomes

The successful candidate will have

1+ years of Customer Service experience
Excellent Word, Excel, Email, and Database skills
Post-Secondary Certificate or Diploma in a relevant discipline, preferred
Experience working with international students and a variety of cultures is strongly preferred
Positive interpersonal skills and highly effective at de-escalating challenging customer interactions
Ability to work independently and autonomously in a virtual office environment
Ability to work in a team
Strong verbal and written English communication
Strong problem solving and organizational skills, with high attention to detail

Working Conditions

Fully remote
30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday.
Seasonal demands for registration, relocations, and respites (Fall and Winter intake)
Vacation blackout from August 15th – September 15th annually

How to Apply:

To view the full scope of this role, please view the complete job description. If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your cover letter and resume.

We thank all those who apply but only those applicants who are selected for an interview will be contacted.

Our recruitment process relies on human review. We do not use artificial intelligence (AI) tools to screen, select, or assess candidates.

CHN is a Living Wage certified employer and determines our compensation based on where our team members live and work by using geographic differentials. As the living wage varies greatly across Canada, the differentials ensure that CHN is able to invest significantly in fair compensation packages across the country. The posted wage range for this role is inclusive of all regions as we are considering candidates from across the country.

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More about this job

Responsibilities

The Care & Support Representative is responsible for managing homestay inquiries, building positive relationships with students and host families, and ensuring high-quality customer service. They must also collaborate with team members to resolve issues and escalate crisis situations when necessary.

Requirements

The role requires at least one year of customer service experience and strong proficiency in Microsoft Office and database tools. A post-secondary certificate or diploma in a relevant discipline is preferred, along with excellent verbal and written English communication skills.

Skills

Customer Service
Communication
Problem Solving
Organizational Skills
Attention To Detail
Interpersonal Skills
De-escalation
Relationship Building
Microsoft Word
Microsoft Excel
Email Management
Database Management
Teamwork
Crisis Management

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Homestay Program
Remote Work
Relationship Management
International Students
Crisis Management
Data Entry
Documentation
Client Relations
Non-profit
Full-time
Contract
Microsoft Word
Microsoft Excel
Database
Communication
Problem Solving
Interpersonal Skills
De-escalation
Teamwork

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