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Added 15 mins ago
CM
Winter 26/27: Race, Competitions and Events Crew Level 3 – World Cup
Copper Mountain Resort
Copper Mountain, BC
- Part-time
…Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain…
Added 1 hour ago
E
Care & Support Representative (Temporary Contract)
Engaged
Remote, Canada
- $18 to $23 CAD / hour
- Full-time
- Remote
…creating enriching cultural experiences for both students and host families for the past 30…
Added 2 hours ago
C-
NET-47_Winter 2027_Internship
CEGEP - John Abbott College
Sainte-Anne-de-Bellevue, QC
- $98.97 to $138.12 CAD / hour
- Volunteer
Communicate with the internship host supervisor regarding student progress and industry trends
Added 2 hours ago
FC
Fit4Less Host - Mississauga Dundas
Fit4Less Canada
Mississauga, ON
- Part-time
The Host provides friendly customer and membership services and completes daily cleaning and minor maintenance tasks to standards and expectations to deliver Fit4Less’ friendly, clean, and…
Added 5 hours ago
YR
Secondary Long Term Occasional (LTO) 33% Grade 9 Science SNC1W1
York Region District School Board
Markham, ON
- Full-time
Host/Mentor Teacher that has supervised you and can speak to your teaching practice in a secondary setting (Please note that references cannot be completed by current OSSTF, D.16 members);…
Added 5 hours ago
YR
Secondary Long Term Occasional (LTO) 66% Gr 9, 11, 12 Dramatic Arts (ADA10, ADA3/4M)
York Region District School Board
Richmond Hill, ON
- Full-time
Host/Mentor Teacher that has supervised you and can speak to your teaching practice in a secondary setting (Please note that references cannot be completed by current OSSTF, D.16 members);…
Added 5 hours ago
YR
Secondary Long Term Occasional (LTO) 100% Gr 9, 11, 12 Visual Art (AVI10, AVI3/4M, AVI4M)
York Region District School Board
Richmond Hill, ON
- Full-time
Host/Mentor Teacher that has supervised you and can speak to your teaching practice in a secondary setting (Please note that references cannot be completed by current OSSTF, D.16 members);…
Added 5 hours ago
YR
Secondary Long Term Occasional (LTO) 67% Grade 10 Business (2 sections of BEP2O1)
York Region District School Board
Vaughan, ON
- Full-time
Host/Mentor Teacher that has supervised you and can speak to your teaching practice in a secondary setting (Please note that references cannot be completed by current OSSTF, D.16 members);…
Added 5 hours ago
YR
Secondary Long Term Occasional (LTO) 33% Grade 10 French Immersion Business (1 Section of BEP2OF)
York Region District School Board
Vaughan, ON
- Full-time
Host/Mentor Teacher that has supervised you and can speak to your teaching practice in a secondary setting (Please note that references cannot be completed by current OSSTF, D.16 members);…
Added 5 hours ago
T
Quality Assurance Engineer
Trulioo
Remote, Canada
- $85,000 to $95,000 CAD / year
- Full-time
- Remote
…community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire…
Added 5 hours ago
YR
Secondary Long Term Occasional LTO 33.33 % Grade 12 Mathematics
York Region District School Board
Woodbridge, ON
- Full-time
Host/Mentor Teacher that has supervised you and can speak to your teaching practice in a secondary setting (Please note that references cannot be completed by current OSSTF, D.16 members);…
Added 7 hours ago
B
Software Engineer - Voice AI (Inference Runtime)
Baseten
Montreal, QC
- $165,000 to $330,000 USD / year
- Full-time
Familiarity with systems-level performance profiling across host-device boundaries (e.g. PyTorch Profiler), diagnosing GPU utilization issues
Added 7 hours ago
B
Software Engineer - Voice AI (Inference Runtime)
Baseten
Toronto, ON
- $165,000 to $330,000 USD / year
- Full-time
Familiarity with systems-level performance profiling across host-device boundaries (e.g. PyTorch Profiler), diagnosing GPU utilization issues
Added 7 hours ago
TS
Christmas Kettle Assistant
The Salvation Army in Canada
Perth, ON
- Part-time
Host at a kettle as required, ensuring necessary coverage for breaks, etc.
Added 7 hours ago
T
Quality Assurance Engineer
Trulioo
Vancouver, BC
- Full-time
…community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire…
Added 7 hours ago
Q
FY27 Intern - AI Software Engineering Co-op - Canada (4 months)
Qualcomm
Toronto, ON
- Full-time
Added 8 hours ago
SS
Manager, Financial Planning and Analysis
Sooke School District 62
Victoria, BC
- $48,899 to $61,124 CAD / year
- Full-time
Advanced knowledge of Microsoft Office, particularly Excel as well as familiarity with host and internet-based computer applications
Added 8 hours ago
DM
ICI Construction Estimator
DILFO Mechanical
Ottawa, ON
- Full-time
DILFO has a strong team culture that heavily invests in team member wellness and our community. We host regular social events including Pub nights, golf day, pizza Fridays, and more. We are…
Added 8 hours ago
Q
FY27 Intern - AI Software Systems Co-op - Canada (4 months)
Qualcomm
Toronto, ON
- Full-time
Added 8 hours ago
Q
FY27 Intern - Deep Learning Research Internship - Embodied AI - Canada (4 Months)
Qualcomm
Markham, ON
- Full-time
…community to ensure your success. To round out your internship, we host professional development workshops, social events, cross-functional speaker sessions, and an executive speaker…
Added 8 hours ago
Q
FY27 Intern - Softip Engineering Co-Op - Canada (4 months)
Qualcomm
Ottawa, ON
- Full-time
…community to ensure your success. To round out your internship, we host professional development workshops, social events, cross-functional speaker sessions, and an executive speaker…
Added 9 hours ago
LV
Host (3-Month Contract)
Louis Vuitton
Vancouver, BC
- Part-time
Louis Vuitton is seeking a dynamic and hardworking Host with a desire for building a genuine relationship with our worldly clientele to join our Holt Renfrew Vancouver team for the holiday…
Added 9 hours ago
YR
Secondary Long Term Occasional Secondary Long Term Occasional (LTO) 33.33% History (1 section French Immersion CHC2DF)
York Region District School Board
Vaughan, ON
- Full-time
Host/Mentor Teacher that has supervised you and can speak to your teaching practice in a secondary setting (Please note that references cannot be completed by current OSSTF, D.16 members);…
Added 9 hours ago
YR
Elementary Long Term Occasional (LTO) 100% French Core and FDK Prep
York Region District School Board
Keswick, ON
- Full-time
Host/Mentor Teacher that has supervised you and can speak to your teaching practice in an elementary/secondary setting; and/or
Added 9 hours ago
YR
Elementary Long Term Occasional (LTO) 100% Jr/Int French Core
York Region District School Board
Sharon, ON
- Full-time
Host/Mentor Teacher that has supervised you and can speak to your teaching practice in an elementary/secondary setting; and/or

Engaged

Care & Support Representative (Temporary Contract)

Remote, Canada

Remote

$18 to $23 CAD / hour · Full-time

Apply About employer

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Job details

Pay: $18 to $23 CAD / hour
Job type: Full-time
Workplace: Remote
Experience: 1+ years of Customer Service experience
Working hours: 30-40 hours per week
Posting language: English
Posted: Sep 2, 2026

Original job description

Full-time, temporary, fully remote, vacant position

Who We Are

The Canada Homestay Network Society is a non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a new team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Care & Support Representative position

The Care & Support Representative (CSR) is an essential team member and plays a critical role in ensuring the overall success of the homestay program. The CSR uses sound and reliable judgement to make decisions that directly impact the various stakeholders, and ultimately CHN’s reputation and client relations. CSRs will naturally be effective at collecting detailed facts, organizing information, participating in ongoing relationship building, reducing inconsistencies, and bringing order out of chaos.

The CSR will report to the Care & Support Lead and/or the National Operations Lead and are responsible for building and maintaining positive working relationships with international students, host families, international agencies, and our clients.

This is a temporary, full- time remote position across Canada with a schedule of 30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday. This role is a fixed-term contract position with an anticipated end date of January 2027.

The hourly pay ranges from $18.00 to $23.00, inclusive of regional differentials and based on previous experience.

Key Responsibilities

Deliver meaningful and effective client care through acknowledgement, authenticity, and understanding unique needs
Uphold the highest level of Customer Service by being flexible, attentive, reliable and responsive with our clients and colleagues
Take ownership and follow-up (TOFU) – take ownership over the customer experience and provide thorough follow-up, collaborating with team members when necessary
Communicate and develop effective working relationships with colleagues, clients, students, agents, and hosts following CHN policies and protocols for methods, timing, and documentation of all such communications and transactions
Engage with colleagues, host families, and students in order to monitor, manage, and bring closure to homestay inquiries and customer requests
Escalate crisis situations in a prompt and caring manner to the Care & Support Lead, Local Relationship Manager, Regional Director, and/or third-party mental health services
Collaborate with colleagues for second opinion and support in an organizational culture that encourages and depends on teamwork for positive outcomes

The successful candidate will have

1+ years of Customer Service experience
Excellent Word, Excel, Email, and Database skills
Post-Secondary Certificate or Diploma in a relevant discipline, preferred
Experience working with international students and a variety of cultures is strongly preferred
Positive interpersonal skills and highly effective at de-escalating challenging customer interactions
Ability to work independently and autonomously in a virtual office environment
Ability to work in a team
Strong verbal and written English communication
Strong problem solving and organizational skills, with high attention to detail

Working Conditions

Fully remote
30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday.
Seasonal demands for registration, relocations, and respites (Fall and Winter intake)
Vacation blackout from August 15th – September 15th annually

How to Apply:

To view the full scope of this role, please view the complete job description. If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your cover letter and resume.

We thank all those who apply but only those applicants who are selected for an interview will be contacted.

Our recruitment process relies on human review. We do not use artificial intelligence (AI) tools to screen, select, or assess candidates.

CHN is a Living Wage certified employer and determines our compensation based on where our team members live and work by using geographic differentials. As the living wage varies greatly across Canada, the differentials ensure that CHN is able to invest significantly in fair compensation packages across the country. The posted wage range for this role is inclusive of all regions as we are considering candidates from across the country.

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More about this job

Responsibilities

The Care & Support Representative is responsible for managing homestay inquiries, building positive relationships with students and host families, and ensuring high-quality customer service. They must also collaborate with team members to resolve issues and escalate crisis situations when necessary.

Requirements

The role requires at least one year of customer service experience and strong proficiency in Microsoft Office and database tools. A post-secondary certificate or diploma in a relevant discipline is preferred, along with excellent verbal and written English communication skills.

Skills

Customer Service
Communication
Problem Solving
Organizational Skills
Attention To Detail
Interpersonal Skills
De-escalation
Relationship Building
Microsoft Word
Microsoft Excel
Email Management
Database Management
Teamwork
Crisis Management

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Homestay Program
Remote Work
Relationship Management
International Students
Crisis Management
Data Entry
Documentation
Client Relations
Non-profit
Full-time
Contract
Microsoft Word
Microsoft Excel
Database
Communication
Problem Solving
Interpersonal Skills
De-escalation
Teamwork

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