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Added 57 mins ago
MD
Information Technology Specialist 5 - Unified Communications & Collaboration Architect
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…quality of service (QoS) design, and network readiness for real-time voice and video, including Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), firewalls, Network…
Added 1 hour ago
Administration - Receptionist
The Jim Pattison Auto Group
Vancouver, BC
The Jim Pattison Auto Group is seeking a friendly, reliable, and highly organized part-time Receptionist to be the welcoming face of our Jim Pattison Downtown dealership. As the first point…
Added 1 hour ago
M(
Coordinator, Ticket Operations
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
As part of the Ticketing – Operations team located at the Scotiabank Arena, you will be responsible for the execution of events, sales/service and reporting on events as it relates to…
Added 1 hour ago
MS
Party & Event Host
Michaels Stores
Winnipeg, MB
- Part-time
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and…
Added 2 hours ago
PC
Front Desk Supervisor, Elk + Avenue Hotel
Pursuit Collection
Banff, AB · CAN - Elk & Avenue Hotel
- Full-time
Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce…
Added 2 hours ago
PC
Night Auditor, Mount Royal Hotel
Pursuit Collection
Banff, AB · CAN - Mount Royal Hotel
- Full-time
Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce…
Added 3 hours ago
NS
Event Host – Entry Level - Part-Time / Contract (Multiple)
National Social Networking Group
Toronto, ON
- Part-time
We’re looking for a reliable, social, and confident Event Host based in Toronto to help run in-person social events. This role focuses primarily on guest experience, event execution, and…
Added 3 hours ago
M
Food Runner
Marriott
Dorval, QC
- Part-time
…small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds…
Added 4 hours ago
M
Pastry Cook III - PT
Marriott
Vancouver, BC
- Part-time
…and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and…
Added 5 hours ago
PH
Medical Oncologist - BC Cancer - Prince George
Provincial Health Services Authority
Prince George, BC
- Full-time
We are looking for a Medical Oncologist to be a part of our collaborative team. Our successful applicant will use their extensive experience and qualifications to provide oncology…
Added 5 hours ago
PD
Amazon Marketplace Specialist
Pilothouse Digital
Remote, Canada
- Full-time
- Remote
APPLICATION INSTRUCTIONS - friendly hint - don't miss this part ; )
Added 6 hours ago
CM
Winter 26/27: Race, Competitions and Events Crew Level 3 – World Cup
Copper Mountain Resort
Copper Mountain, BC
- Part-time
…Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain…
Added 7 hours ago
E
Care & Support Representative (Temporary Contract)
Engaged
Remote, Canada
- $18 to $23 CAD / hour
- Full-time
- Remote
Be part of something that matters! Join a new team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both…
Added 11 hours ago
T
Quality Assurance Engineer
Trulioo
Remote, Canada
- $85,000 to $95,000 CAD / year
- Full-time
- Remote
Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies.…
Added 13 hours ago
B
Software Engineer - Voice AI (Inference Runtime)
Baseten
Montreal, QC
- $165,000 to $330,000 USD / year
- Full-time
Build large-scale, real-time infrastructure for multi-model voice agents - orchestrate STT, TTS, and agent components with streaming I/O to meet customer SLOs.
Added 13 hours ago
B
Software Engineer - Voice AI (Inference Runtime)
Baseten
Toronto, ON
- $165,000 to $330,000 USD / year
- Full-time
Build large-scale, real-time infrastructure for multi-model voice agents - orchestrate STT, TTS, and agent components with streaming I/O to meet customer SLOs.
Added 13 hours ago
T
Quality Assurance Engineer
Trulioo
Vancouver, BC
- Full-time
Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies.…
Added 13 hours ago
Q
FY27 Intern - AI Software Engineering Co-op - Canada (4 months)
Qualcomm
Toronto, ON
- Full-time
…mentorship, and meaningful work. By joining our team, you'll be part of a community that's pushing the boundaries of what's possible in AI, computing, and connectivity. With a global…
Added 14 hours ago
SS
Manager, Financial Planning and Analysis
Sooke School District 62
Victoria, BC
- $48,899 to $61,124 CAD / year
- Full-time
Located at the School Board Office at 3143 Jacklin Road in Langford, the Sooke School District is seeking a permanent part-time (0.5 FTE) Manager, Financial Planning and Analysis.
Added 14 hours ago
DM
ICI Construction Estimator
DILFO Mechanical
Ottawa, ON
- Full-time
DILFO has a strong team culture that heavily invests in team member wellness and our community. We host regular social events including Pub nights, golf day, pizza Fridays, and more. We are…
Added 14 hours ago
Q
FY27 Intern - AI Software Systems Co-op - Canada (4 months)
Qualcomm
Toronto, ON
- Full-time
…mentorship, and meaningful work. By joining our team, you'll be part of a community that's pushing the boundaries of what's possible in AI, computing, and connectivity. With a global…
Added 14 hours ago
Q
FY27 Intern - Deep Learning Research Internship - Embodied AI - Canada (4 Months)
Qualcomm
Markham, ON
- Full-time
…community to ensure your success. To round out your internship, we host professional development workshops, social events, cross-functional speaker sessions, and an executive speaker…
Added 14 hours ago
Q
FY27 Intern - Softip Engineering Co-Op - Canada (4 months)
Qualcomm
Ottawa, ON
- Full-time
…community to ensure your success. To round out your internship, we host professional development workshops, social events, cross-functional speaker sessions, and an executive speaker…
Added 15 hours ago
KR
Head Coach, Rhythmic Gymnastics
Kanata Rhythmic Sportive Gymnastics Club
Ottawa, ON · Kanata, ON
- Full-time
Develop and implement annual and daily training programs in collaboration with full and part-time coaches for athletes of varying skill levels, including but not limited to: training…
Added 16 hours ago
PH
Medical Oncologist - BC Cancer - Prince George
Provincial Health Services Authority
Prince George, BC
- Full-time
We are looking for a Medical Oncologist to be a part of our collaborative team. Our successful applicant will use their extensive experience and qualifications to provide oncology…

Engaged

Care & Support Representative (Temporary Contract)

Remote, Canada

Remote

$18 to $23 CAD / hour · Full-time

Apply About employer

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Job details

Pay: $18 to $23 CAD / hour
Job type: Full-time
Workplace: Remote
Experience: 1+ years of Customer Service experience
Working hours: 30-40 hours per week
Posting language: English
Posted: Sep 2, 2026

Original job description

Full-time, temporary, fully remote, vacant position

Who We Are

The Canada Homestay Network Society is a non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a new team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Care & Support Representative position

The Care & Support Representative (CSR) is an essential team member and plays a critical role in ensuring the overall success of the homestay program. The CSR uses sound and reliable judgement to make decisions that directly impact the various stakeholders, and ultimately CHN’s reputation and client relations. CSRs will naturally be effective at collecting detailed facts, organizing information, participating in ongoing relationship building, reducing inconsistencies, and bringing order out of chaos.

The CSR will report to the Care & Support Lead and/or the National Operations Lead and are responsible for building and maintaining positive working relationships with international students, host families, international agencies, and our clients.

This is a temporary, full- time remote position across Canada with a schedule of 30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday. This role is a fixed-term contract position with an anticipated end date of January 2027.

The hourly pay ranges from $18.00 to $23.00, inclusive of regional differentials and based on previous experience.

Key Responsibilities

Deliver meaningful and effective client care through acknowledgement, authenticity, and understanding unique needs
Uphold the highest level of Customer Service by being flexible, attentive, reliable and responsive with our clients and colleagues
Take ownership and follow-up (TOFU) – take ownership over the customer experience and provide thorough follow-up, collaborating with team members when necessary
Communicate and develop effective working relationships with colleagues, clients, students, agents, and hosts following CHN policies and protocols for methods, timing, and documentation of all such communications and transactions
Engage with colleagues, host families, and students in order to monitor, manage, and bring closure to homestay inquiries and customer requests
Escalate crisis situations in a prompt and caring manner to the Care & Support Lead, Local Relationship Manager, Regional Director, and/or third-party mental health services
Collaborate with colleagues for second opinion and support in an organizational culture that encourages and depends on teamwork for positive outcomes

The successful candidate will have

1+ years of Customer Service experience
Excellent Word, Excel, Email, and Database skills
Post-Secondary Certificate or Diploma in a relevant discipline, preferred
Experience working with international students and a variety of cultures is strongly preferred
Positive interpersonal skills and highly effective at de-escalating challenging customer interactions
Ability to work independently and autonomously in a virtual office environment
Ability to work in a team
Strong verbal and written English communication
Strong problem solving and organizational skills, with high attention to detail

Working Conditions

Fully remote
30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday.
Seasonal demands for registration, relocations, and respites (Fall and Winter intake)
Vacation blackout from August 15th – September 15th annually

How to Apply:

To view the full scope of this role, please view the complete job description. If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your cover letter and resume.

We thank all those who apply but only those applicants who are selected for an interview will be contacted.

Our recruitment process relies on human review. We do not use artificial intelligence (AI) tools to screen, select, or assess candidates.

CHN is a Living Wage certified employer and determines our compensation based on where our team members live and work by using geographic differentials. As the living wage varies greatly across Canada, the differentials ensure that CHN is able to invest significantly in fair compensation packages across the country. The posted wage range for this role is inclusive of all regions as we are considering candidates from across the country.

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More about this job

Responsibilities

The Care & Support Representative is responsible for managing homestay inquiries, building positive relationships with students and host families, and ensuring high-quality customer service. They must also collaborate with team members to resolve issues and escalate crisis situations when necessary.

Requirements

The role requires at least one year of customer service experience and strong proficiency in Microsoft Office and database tools. A post-secondary certificate or diploma in a relevant discipline is preferred, along with excellent verbal and written English communication skills.

Skills

Customer Service
Communication
Problem Solving
Organizational Skills
Attention To Detail
Interpersonal Skills
De-escalation
Relationship Building
Microsoft Word
Microsoft Excel
Email Management
Database Management
Teamwork
Crisis Management

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Homestay Program
Remote Work
Relationship Management
International Students
Crisis Management
Data Entry
Documentation
Client Relations
Non-profit
Full-time
Contract
Microsoft Word
Microsoft Excel
Database
Communication
Problem Solving
Interpersonal Skills
De-escalation
Teamwork

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