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Added 13 mins ago
FG
Vice President, People & Culture
FFUN Group
Saskatoon, SK
- Full-time
As a member of our Senior Leadership Team, you'll lead our People & Culture and Payroll functions, contribute to business strategy, and play a critical role in attracting, developing, and…
Added 13 mins ago
P
Marketing Coordinator/Coordonnateur(trice) Marketing
Playground
Kahnawake 14 Réserve Indienne, QC
- Full-time
Bilingualism & Translation: Act as the primary lead for all French translations of marketing collateral and internal communications.
Added 13 mins ago
JI
Cut Shop Associate
J.D. Irving, Limited
Dartmouth, NS
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 13 mins ago
UO
Clinical Research Coordinator
University of British Columbia
Vancouver, BC · VCH | Vancouver General Hospital - Gordon and Leslie Diamond Health Care Centre (VGHHCC)
- $4,845.17 to $5,713.66 CAD / month
- Full-time
…research participants, the results of research projects, and may lead to concerns about research credibility. Poor decisions may be damaging to the reputation of and cause financial loss to…
Added 13 mins ago
H
Travel Registered Nurse (RN) – Long Term Care
Healthforce
Canada
- $1,622.8 to $1,722.8 USD / week
- Full-time
…day-shift contract in Dubuque, Iowa. In this role, you will lead resident care, manage chronic health conditions, and collaborate with an interdisciplinary team to support the comfort,…
Added 13 mins ago
A
Research Technician/Assistant, Formulation
Acuitas
Vancouver, BC
- Full-time
The Research Technician or Assistant will work predominantly in the lab and take a lead in the organization and maintenance of the Formulation Development (FD) laboratory while supporting…
Added 13 mins ago
S
scientifique principal(e) Guerre électronique et SIGINT / Lead Scientist Electronic Warfare and SIGINT
Syntronic
Montreal, QC
- Full-time
As Lead Scientist Electronic Warfare and SIGINT You will be the technical authority on our defence engagements in signals intelligence (SIGINT) and electronic warfare (EW). You will lead…
Added 13 mins ago
Account Executive
Equativ
Toronto, ON
Come and lead the charge with us in building a transparent ecosystem based on quality!
Added 13 mins ago
T
Sr. Product Solution Analyst, TD Securities
TD
Toronto, ON
- Full-time
Lead, inspire, and build relationships with internal and external business partners and stakeholders to foster effective collaboration.
Added 13 mins ago
TB
Specialist, Challenger Baseball
Toronto Blue Jays
Toronto, ON
- Full-time
Lead the support and development of Challenger Baseball programs across Canada, ensuring they reflect inclusive program design principles and community development best practices.
Added 13 mins ago
M
Responsable Environnement, Santé et Sécurité (EHS) du Site / Senior Manager, Site Environment, Health & Safety (EHS) Lead
Moderna
Laval, QC
- Full-time
Added 13 mins ago
JS
Product Support Technical Specialist
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
Reporting to the Technical Product Support Team Lead, you will:
Added 13 mins ago
N
CHIEF OPERATING ENGINEER
Nortera
Tecumseh, ON
- Full-time
…food safety standards. The Chief Operating Engineer will also lead and support a team of Operating Engineers, fostering a culture of teamwork, accountability, and continuous…
Added 13 mins ago
BN
Travel Nurse - Public Health Nurse
Bayshore Northern Staffing
St. John's, NL
- Part-time
Lead and support health promotion initiatives, including well-baby and well-mom programs, immunization clinics, and community wellness activities
Added 13 mins ago
TS
Program Service Manager
The Salvation Army Canada and Bermuda Territory
Toronto, ON · THHS - Maxwell Meighen Centre
- Full-time
Lead weekly case management meetings with team
Added 13 mins ago
C
Lead Data Scientist / VP
Citi
Mississauga, ON
- Full-time
The Lead Data Scientist will work hands-on across the AI and analytics development lifecycle. The role will design analytical approaches, develop and validate models, build Generative AI…
Added 13 mins ago
C
Lead Data Scientist / VP
Citi
Mississauga, ON
- Full-time
The Lead Data Scientist will work hands-on across the AI and analytics development lifecycle. The role will design analytical approaches, develop and validate models, build Generative AI…
Added 13 mins ago
C
Lead Data Scientist / VP
Citi
Mississauga, ON
- Full-time
The Lead Data Scientist will work hands-on across the AI and analytics development lifecycle. The role will design analytical approaches, develop and validate models, build Generative AI…
Added 13 mins ago
CE
Senior Manager, Infrastructure Projects
Cenovus Energy
Calgary, AB
- Full-time
Lead the Workplace & Real Estate Infrastructure portfolio, overseeing the planning and execution of non-process infrastructure projects aligned with business priorities and investment plans.
Added 13 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Winnipeg, MB
- Part-time
Lead and execute an assigned business focus area through planning and detailed follow through
Added 13 mins ago
BM
Negotiation Governance Lead, Site Contracting
Bristol Myers Squibb
Montreal, QC
- Full-time
Lead the execution of BMS Sponsored Research Agreements with investigators and institutions, focusing on complex and escalated negotiations.
Added 13 mins ago
Crusher Foreman
Amrize
Saskatoon, SK
…coordinating crushing crews, truckers, QC, and sub-contractors. The Lead Hand ensures high-quality material production, meeting required specifications, and completing projects safely, on…
Added 13 mins ago
C
Department Supervisor-Produce
Co-op
Edmonton, AB
- Full-time
Lead, Train & Support Staff through coaching, direction, and team meetings.
Added 13 mins ago
Coordinator, Accounting Services
City of Regina
Regina, SK
Lead, supervise, and develop staff, including recruitment, training, performance management, and labour relations.
Added 27 mins ago
IS
Project Manager
Information Services Corporation ISC
Regina, SK
- Full-time
We are seeking a Project Manager to lead project-based initiatives that help shape the future of our organization.

Engaged

Care & Support Representative (Temporary Contract)

Remote, Canada

Remote

$18 to $23 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $18 to $23 CAD / hour
Job type: Full-time
Workplace: Remote
Experience: 1+ years of Customer Service experience
Working hours: 30-40 hours per week
Posting language: English
Posted: Sep 2, 2026

Original job description

Full-time, temporary, fully remote, vacant position

Who We Are

The Canada Homestay Network Society is a non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a new team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Care & Support Representative position

The Care & Support Representative (CSR) is an essential team member and plays a critical role in ensuring the overall success of the homestay program. The CSR uses sound and reliable judgement to make decisions that directly impact the various stakeholders, and ultimately CHN’s reputation and client relations. CSRs will naturally be effective at collecting detailed facts, organizing information, participating in ongoing relationship building, reducing inconsistencies, and bringing order out of chaos.

The CSR will report to the Care & Support Lead and/or the National Operations Lead and are responsible for building and maintaining positive working relationships with international students, host families, international agencies, and our clients.

This is a temporary, full- time remote position across Canada with a schedule of 30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday. This role is a fixed-term contract position with an anticipated end date of January 2027.

The hourly pay ranges from $18.00 to $23.00, inclusive of regional differentials and based on previous experience.

Key Responsibilities

Deliver meaningful and effective client care through acknowledgement, authenticity, and understanding unique needs
Uphold the highest level of Customer Service by being flexible, attentive, reliable and responsive with our clients and colleagues
Take ownership and follow-up (TOFU) – take ownership over the customer experience and provide thorough follow-up, collaborating with team members when necessary
Communicate and develop effective working relationships with colleagues, clients, students, agents, and hosts following CHN policies and protocols for methods, timing, and documentation of all such communications and transactions
Engage with colleagues, host families, and students in order to monitor, manage, and bring closure to homestay inquiries and customer requests
Escalate crisis situations in a prompt and caring manner to the Care & Support Lead, Local Relationship Manager, Regional Director, and/or third-party mental health services
Collaborate with colleagues for second opinion and support in an organizational culture that encourages and depends on teamwork for positive outcomes

The successful candidate will have

1+ years of Customer Service experience
Excellent Word, Excel, Email, and Database skills
Post-Secondary Certificate or Diploma in a relevant discipline, preferred
Experience working with international students and a variety of cultures is strongly preferred
Positive interpersonal skills and highly effective at de-escalating challenging customer interactions
Ability to work independently and autonomously in a virtual office environment
Ability to work in a team
Strong verbal and written English communication
Strong problem solving and organizational skills, with high attention to detail

Working Conditions

Fully remote
30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday.
Seasonal demands for registration, relocations, and respites (Fall and Winter intake)
Vacation blackout from August 15th – September 15th annually

How to Apply:

To view the full scope of this role, please view the complete job description. If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your cover letter and resume.

We thank all those who apply but only those applicants who are selected for an interview will be contacted.

Our recruitment process relies on human review. We do not use artificial intelligence (AI) tools to screen, select, or assess candidates.

CHN is a Living Wage certified employer and determines our compensation based on where our team members live and work by using geographic differentials. As the living wage varies greatly across Canada, the differentials ensure that CHN is able to invest significantly in fair compensation packages across the country. The posted wage range for this role is inclusive of all regions as we are considering candidates from across the country.

Apply About employer

More about this job

Responsibilities

The Care & Support Representative is responsible for managing homestay inquiries, building positive relationships with students and host families, and ensuring high-quality customer service. They must also collaborate with team members to resolve issues and escalate crisis situations when necessary.

Requirements

The role requires at least one year of customer service experience and strong proficiency in Microsoft Office and database tools. A post-secondary certificate or diploma in a relevant discipline is preferred, along with excellent verbal and written English communication skills.

Skills

Customer Service
Communication
Problem Solving
Organizational Skills
Attention To Detail
Interpersonal Skills
De-escalation
Relationship Building
Microsoft Word
Microsoft Excel
Email Management
Database Management
Teamwork
Crisis Management

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Homestay Program
Remote Work
Relationship Management
International Students
Crisis Management
Data Entry
Documentation
Client Relations
Non-profit
Full-time
Contract
Microsoft Word
Microsoft Excel
Database
Communication
Problem Solving
Interpersonal Skills
De-escalation
Teamwork

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