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Full-Time Licensed Optician: Dufferin Mall, ON
Specsavers
Toronto, ON
- Full-time
Manage after-care services, including resolving complaints with effective problem-solving techniques.
Added 1 min ago
HP
Maintenance Associate
Hazelview Properties
Halifax, NS
- Full-time
Maintenance Associates report to the Regional Manager or Property Manager and contribute to the successful operations of our apartment complexes and to the overall success of Hazelview…
Added 1 min ago
HG
Buyer
Hypertec Group
Montreal, QC
- Full-time
Hypertec is seeking a Buyer to join our HCM-Supply Chain Operations team in Montreal. If you are motivated, collaborative, and aligned with our values, we would love to hear from you.
Added 1 min ago
Senior Manager, Pharmacy Operations
Bayshore
Markham, ON
Reporting to the Director of Pharmacy Operations, the Senior Manager, Pharmacy Operations will serve as the on-site Designated Manager under the Ontario College of Pharmacists (OCP). This…
Added 1 min ago
PH
Registered Nurse Mental Health Program Enhanced Orientation Initiative
Providence Healthcare
Vancouver, BC
- Full-time
…area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A…
Added 2 mins ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
BC · British Columbia, Canada
- Full-time
To manage the overall operations of the Pharmacy, including providing consultation to both customers and health care providers, practice to full scope in providing professional services,…
Added 2 mins ago
CW
Business Office Coordinator
Canadian Wealth Inc.
Calgary, AB
- Full-time
As a Business Administrative Coordinator, you will work directly alongside our Operations Manager, supporting daily business activities while collaborating with multiple departments across…
Added 16 mins ago
Account Manager
Mentimeter
Toronto, ON
As an Account Manager, you will lead the expansion of our existing Enterprise customers by focusing on revenue growth through renewals and up-sales while serving as a trusted adviser to our…
Added 16 mins ago
Territory Sales Manager
Vast auto Distribution
Brockville, ON
Reporting to the Regional Sales Manager, the Territory Sales Manager performs the following key responsibilities:
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(CAN) Staff Pharmacist
Walmart
Sydney, NS
- Full-time
The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received during patient…
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Customer Service Manager
Walmart
Renfrew, ON
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 16 mins ago
Resident Manager 2-Person Team (Peterborough)
Realstar
Peterborough, ON
Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential…
Added 16 mins ago
PC
Guest Experience Supervisor
Pursuit Collection
Banff, AB
- Full-time
…thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces…
Added 16 mins ago
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Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines…
Added 16 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines…
Added 16 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines…
Added 16 mins ago
Operations Manager, School of Skilled Trades and Apprenticeship
Mohawk College
Hamilton, ON
Reporting to the Senior Manager, Administration, within the School of Skilled Trades and Apprenticeship, the incumbent is responsible for overseeing and managing the administrative and…
Added 16 mins ago
BP
Page - On-Site
Burlington Public Library
Burlington, ON
- Part-time
As a member of the Customer Experience team, reporting to the manager and working under the direction of the Branch Operations Lead, this position models BPL’s values in all interactions,…
Added 16 mins ago
DT
Account Manager
Direct Travel
Canada
- Full-time
Support Corporate Operations, Accounting, MIS and Technology by communicating client needs and requirements related to external services offered and improving internal processes
Added 16 mins ago
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Housekeeping Manager
Saskatoon Inn & Conference Centre
Saskatoon, SK
- Full-time
Role Description The Housekeeping Manager is a full-time, on-site role based at Saskatoon Inn & Conference Centre in Saskatoon, SK. This role oversees daily housekeeping operations,…
Added 16 mins ago
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ASSISTANT.E GÉRANT.E
Bikini Village
L'étang-du-nord, QC
- Full-time
Respecter et appliquer les politiques et procédures des différents services du siège social (on va tout t’expliquer);
Added 16 mins ago
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UNIX Midrange Support (Junior)
Focus Systems Inc.
Regina, SK
- Contract
Focus Systems is seeking a UNIX Midrange Support (Junior) resource to support secure and highly available data centre and midrange server operations.
Added 16 mins ago
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Chief Compliance Officer
Desjardins
Toronto, ON
- Full-time
Desjardins Group is a leading Canadian financial cooperative offering a comprehensive range of financial products and services. Within Desjardins, Desjardins Global Asset Management (DGAM)…
Added 16 mins ago
AI
Adobe Site Reliability Engineer
Apptoza Inc.
Toronto, ON
- Full-time
…Search, Consent Management, Analytics, Personalization and AI services and many more to…
Added 16 mins ago
BV
ASSISTANT.E GÉRANT.E
Bikini Village
Bromont, QC
- Full-time
Respecter et appliquer les politiques et procédures des différents services du siège social (on va tout t’expliquer);

Engaged

Care & Support Representative (Temporary Contract)

Remote, Canada

Remote

$18 to $23 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $18 to $23 CAD / hour
Job type: Full-time
Workplace: Remote
Experience: 1+ years of Customer Service experience
Working hours: 30-40 hours per week
Posting language: English
Posted: Sep 2, 2026

Original job description

Full-time, temporary, fully remote, vacant position

Who We Are

The Canada Homestay Network Society is a non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a new team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Care & Support Representative position

The Care & Support Representative (CSR) is an essential team member and plays a critical role in ensuring the overall success of the homestay program. The CSR uses sound and reliable judgement to make decisions that directly impact the various stakeholders, and ultimately CHN’s reputation and client relations. CSRs will naturally be effective at collecting detailed facts, organizing information, participating in ongoing relationship building, reducing inconsistencies, and bringing order out of chaos.

The CSR will report to the Care & Support Lead and/or the National Operations Lead and are responsible for building and maintaining positive working relationships with international students, host families, international agencies, and our clients.

This is a temporary, full- time remote position across Canada with a schedule of 30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday. This role is a fixed-term contract position with an anticipated end date of January 2027.

The hourly pay ranges from $18.00 to $23.00, inclusive of regional differentials and based on previous experience.

Key Responsibilities

Deliver meaningful and effective client care through acknowledgement, authenticity, and understanding unique needs
Uphold the highest level of Customer Service by being flexible, attentive, reliable and responsive with our clients and colleagues
Take ownership and follow-up (TOFU) – take ownership over the customer experience and provide thorough follow-up, collaborating with team members when necessary
Communicate and develop effective working relationships with colleagues, clients, students, agents, and hosts following CHN policies and protocols for methods, timing, and documentation of all such communications and transactions
Engage with colleagues, host families, and students in order to monitor, manage, and bring closure to homestay inquiries and customer requests
Escalate crisis situations in a prompt and caring manner to the Care & Support Lead, Local Relationship Manager, Regional Director, and/or third-party mental health services
Collaborate with colleagues for second opinion and support in an organizational culture that encourages and depends on teamwork for positive outcomes

The successful candidate will have

1+ years of Customer Service experience
Excellent Word, Excel, Email, and Database skills
Post-Secondary Certificate or Diploma in a relevant discipline, preferred
Experience working with international students and a variety of cultures is strongly preferred
Positive interpersonal skills and highly effective at de-escalating challenging customer interactions
Ability to work independently and autonomously in a virtual office environment
Ability to work in a team
Strong verbal and written English communication
Strong problem solving and organizational skills, with high attention to detail

Working Conditions

Fully remote
30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday.
Seasonal demands for registration, relocations, and respites (Fall and Winter intake)
Vacation blackout from August 15th – September 15th annually

How to Apply:

To view the full scope of this role, please view the complete job description. If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your cover letter and resume.

We thank all those who apply but only those applicants who are selected for an interview will be contacted.

Our recruitment process relies on human review. We do not use artificial intelligence (AI) tools to screen, select, or assess candidates.

CHN is a Living Wage certified employer and determines our compensation based on where our team members live and work by using geographic differentials. As the living wage varies greatly across Canada, the differentials ensure that CHN is able to invest significantly in fair compensation packages across the country. The posted wage range for this role is inclusive of all regions as we are considering candidates from across the country.

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More about this job

Responsibilities

The Care & Support Representative is responsible for managing homestay inquiries, building positive relationships with students and host families, and ensuring high-quality customer service. They must also collaborate with team members to resolve issues and escalate crisis situations when necessary.

Requirements

The role requires at least one year of customer service experience and strong proficiency in Microsoft Office and database tools. A post-secondary certificate or diploma in a relevant discipline is preferred, along with excellent verbal and written English communication skills.

Skills

Customer Service
Communication
Problem Solving
Organizational Skills
Attention To Detail
Interpersonal Skills
De-escalation
Relationship Building
Microsoft Word
Microsoft Excel
Email Management
Database Management
Teamwork
Crisis Management

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Homestay Program
Remote Work
Relationship Management
International Students
Crisis Management
Data Entry
Documentation
Client Relations
Non-profit
Full-time
Contract
Microsoft Word
Microsoft Excel
Database
Communication
Problem Solving
Interpersonal Skills
De-escalation
Teamwork

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