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Added 7 mins ago
S
Deli - Manager Deli @ Our Broadmead Location
Sobeys
Victoria, BC
- Full-time
The Deli Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer…
Added 7 mins ago
CG
Food Service Supervisor - Full time
Compass Group Canada
ON · York, ON
- Full-time
…be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be…
Added 7 mins ago
AH
Supervisor
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
Reporting to the Manager, Patient Food Services, the Supervisor has responsibility for maintaining operations at the site level, aligning AHS, NFS and site priorities with the delivery of…
Added 7 mins ago
VC
Project Manager (Substation Construction)
Valard Construction
Calgary, AB
- Full-time
Our Substation group is currently looking to add a Project Manager to our team, based in Calgary, AB.
Added 7 mins ago
AV
Operations and Finance Manager
Airtime Volleyball
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Other
…new role in our management structure: Operations and Finance…
Added 7 mins ago
A
Senior Channel Sales Manager- Banks
ADP
Mississauga, ON
- $156,310 to $206,310 CAD / year
- Full-time
…less on work and more on success. As a Senior Channels Sales Manager at ADP, you'll enjoy competitive compensation, comprehensive benefits, and a supportive work environment that fosters…
Added 7 mins ago
CC
Senior Accountant, Real Estate
Connor, Clark & Lunn Financial Group (CC&L)
Toronto, ON
- Part-time
Part of the Connor, Clark & Lunn Financial Group, Crestpoint is a commercial real estate investment manager dedicated to providing institutional and high net worth investors with direct…
Added 7 mins ago
OC
Development Coordinator
Orbis Canada
Canada
- Full-time
The Development Coordinator will report to the Manager, Events & Special Initiatives and work closely with the CEO and Vice President. The position will also collaborate with various…
Added 7 mins ago
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Business Development Manager
Grantek
Burlington, ON
- Full-time
We are looking for a driven and enthusiastic Manager of New Business Development to join our team. This role is key to expanding new business opportunities in the Midwest region for…
Added 7 mins ago
OP
Electrical Plant Engineer
Ontario Power Generation
Atikokan, ON
- Full-time
Reporting to the Plant Technical Support Manager, the Electrical Engineer - Hydro has technical responsibility for interpreting, organizing, executing, and coordinating projects that are…
Added 7 mins ago
Specialist, Digital Account Manager
Bell
Montreal, QC
The Digital Account Manager – Bell Media oversees the day-to-day activities within the online account(s) and the execution of customer orders, from initial briefing to campaign post-mortem,…
Added 7 mins ago
Manager, Local Sales, Calgary
Bell
Calgary, AB
Based in Calgary, the successful candidate will report to the Regional Sales Manager and assist with leading a talented sales team, foster a culture of collaboration and accountability, and…
Added 7 mins ago
Commercial Auto Underwriting Specialist
Gore Mutual Insurance
Cambridge, ON · Toronto, ON
They will support the review and updates of existing underwriting manuals, process documents and authorities so that it aligns to the new IRCA Quality program.
Added 7 mins ago
MC
Manager, Business Banking Credit
Meridian Credit Union
Guelph, ON
- $79,100 to $110,000 CAD / year
- Full-time
Reporting to the Director, Sales & Service, the Manager, BBC Business Banking Credit role interfaces closely with Business Banking Centre (“BBC”) management and Business Credit Department…
Added 7 mins ago
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(CAN) Cashier
Walmart
Halifax, NS
- Part-time
…Cashier provides exemplary customer service during the checkout process to drive customer loyalty. A Cashier is a total loss champion, protecting company assets with a very keen eye for…
Added 7 mins ago
KD
Part-Time Direct Support Professional
Karis Disability Services
Prince Albert, SK
- Part-time
Invitation to a realistic job preview and meeting with hiring manager
Added 7 mins ago
AG
Buyer
Adelphi Group
Toronto, ON
- Full-time
…unless additional in-office days are directed by their agency or…
Added 7 mins ago
BR
Administrateur(trice) de location et de site / Leasing & Site Administrator
BGO Real Estate
Laval, QC
- Full-time
Added 7 mins ago
OR
Wireless Sales Associate - 1205 Surrey Downtown
OSL Retail Services Inc
Surrey, BC
- Other
Strong support from your Store Manager and District Manager every step of the way
Added 7 mins ago
OR
Wireless Sales Associate - 3188 Langford
OSL Retail Services Inc
Langford, BC
- Other
Strong support from your Store Manager and District Manager every step of the way
Added 7 mins ago
Corporate Traveller - Senior Productivity Manager - Vancouver, BC
Flight Centre
BC
…on team productivity? As a Senior Operational Productivity Manager with FCTG Americas, you'll play a critical role in improving workflows, enabling technology adoption, and removing…
Added 8 mins ago
SL
Student Services Navigator
St. Lawrence College
Kingston, ON
- Full-time
Under the supervision of the Manager, Career and Student Services, the Student Services Navigator (SSN) is the front-facing and initial point of contact for St. Lawrence College community…
Added 8 mins ago
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Senior Project Manager - Water/ Waste Water Construction
Hays
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Senior Project Manager is the designated representative to the Owner/Client. The morals, ethics and standards of the company and its employees are to be reflected. The Project Manager…
Added 8 mins ago
GL
Branch Manager (12-month contract)
goeasy Ltd.
Chatham-Kent, ON · Chatham, ON
- Contract
Added 8 mins ago
RC
Workplace Experience Support Specialist Senior
RSM Canada
Toronto, ON
- Full-time
…the RSM experience. Act in the workplace experience support manager’s or supervisor’s absence when…

Engaged

Care & Support Representative (Temporary Contract)

Remote, Canada

Remote

$18 to $23 CAD / hour · Full-time

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Job details

Pay: $18 to $23 CAD / hour
Job type: Full-time
Workplace: Remote
Experience: 1+ years of Customer Service experience
Working hours: 30-40 hours per week
Posting language: English
Posted: Sep 2, 2026

Original job description

Full-time, temporary, fully remote, vacant position

Who We Are

The Canada Homestay Network Society is a non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a new team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Care & Support Representative position

The Care & Support Representative (CSR) is an essential team member and plays a critical role in ensuring the overall success of the homestay program. The CSR uses sound and reliable judgement to make decisions that directly impact the various stakeholders, and ultimately CHN’s reputation and client relations. CSRs will naturally be effective at collecting detailed facts, organizing information, participating in ongoing relationship building, reducing inconsistencies, and bringing order out of chaos.

The CSR will report to the Care & Support Lead and/or the National Operations Lead and are responsible for building and maintaining positive working relationships with international students, host families, international agencies, and our clients.

This is a temporary, full- time remote position across Canada with a schedule of 30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday. This role is a fixed-term contract position with an anticipated end date of January 2027.

The hourly pay ranges from $18.00 to $23.00, inclusive of regional differentials and based on previous experience.

Key Responsibilities

Deliver meaningful and effective client care through acknowledgement, authenticity, and understanding unique needs
Uphold the highest level of Customer Service by being flexible, attentive, reliable and responsive with our clients and colleagues
Take ownership and follow-up (TOFU) – take ownership over the customer experience and provide thorough follow-up, collaborating with team members when necessary
Communicate and develop effective working relationships with colleagues, clients, students, agents, and hosts following CHN policies and protocols for methods, timing, and documentation of all such communications and transactions
Engage with colleagues, host families, and students in order to monitor, manage, and bring closure to homestay inquiries and customer requests
Escalate crisis situations in a prompt and caring manner to the Care & Support Lead, Local Relationship Manager, Regional Director, and/or third-party mental health services
Collaborate with colleagues for second opinion and support in an organizational culture that encourages and depends on teamwork for positive outcomes

The successful candidate will have

1+ years of Customer Service experience
Excellent Word, Excel, Email, and Database skills
Post-Secondary Certificate or Diploma in a relevant discipline, preferred
Experience working with international students and a variety of cultures is strongly preferred
Positive interpersonal skills and highly effective at de-escalating challenging customer interactions
Ability to work independently and autonomously in a virtual office environment
Ability to work in a team
Strong verbal and written English communication
Strong problem solving and organizational skills, with high attention to detail

Working Conditions

Fully remote
30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday.
Seasonal demands for registration, relocations, and respites (Fall and Winter intake)
Vacation blackout from August 15th – September 15th annually

How to Apply:

To view the full scope of this role, please view the complete job description. If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your cover letter and resume.

We thank all those who apply but only those applicants who are selected for an interview will be contacted.

Our recruitment process relies on human review. We do not use artificial intelligence (AI) tools to screen, select, or assess candidates.

CHN is a Living Wage certified employer and determines our compensation based on where our team members live and work by using geographic differentials. As the living wage varies greatly across Canada, the differentials ensure that CHN is able to invest significantly in fair compensation packages across the country. The posted wage range for this role is inclusive of all regions as we are considering candidates from across the country.

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More about this job

Responsibilities

The Care & Support Representative is responsible for managing homestay inquiries, building positive relationships with students and host families, and ensuring high-quality customer service. They must also collaborate with team members to resolve issues and escalate crisis situations when necessary.

Requirements

The role requires at least one year of customer service experience and strong proficiency in Microsoft Office and database tools. A post-secondary certificate or diploma in a relevant discipline is preferred, along with excellent verbal and written English communication skills.

Skills

Customer Service
Communication
Problem Solving
Organizational Skills
Attention To Detail
Interpersonal Skills
De-escalation
Relationship Building
Microsoft Word
Microsoft Excel
Email Management
Database Management
Teamwork
Crisis Management

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Homestay Program
Remote Work
Relationship Management
International Students
Crisis Management
Data Entry
Documentation
Client Relations
Non-profit
Full-time
Contract
Microsoft Word
Microsoft Excel
Database
Communication
Problem Solving
Interpersonal Skills
De-escalation
Teamwork

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