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Added 12 mins ago
OV
Executive Intern, Transformation PMO - Full Time Temporary (approx. 4 Months) - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
- Full-time
Strong leadership skills and experience taking the lead in multidisciplinary teams
Added 12 mins ago
ACCOUNT MANAGER - CONTRACT
Green Shield Canada
Toronto, ON
Schedule and lead meetings with Advisors and clients to review renewals, discuss plan performance, and recommend plan design changes.
Added 12 mins ago
AA
26-112: Human Resources Generalist
Associated Ambulance
AB · Acheson, Alberta
- Full-time
…ideal candidate will have a passion for people management and lead the full cycle of a human resource portfolio. Working with a very complex healthcare organization managing two collective…
Added 12 mins ago
D
Project lead, Project management
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
As project lead, you support the project sponsor and oversee a work team involved in cross-sector projects and initiatives to ensure objectives are met. You participate in all the different…
Added 12 mins ago
C
Product Owner, Internet Product Lifecycle Management
Cogeco
Burlington, ON · Montreal, QC · Trois-Rivières, QC
- Full-time
…strategy for Cogeco and Breezeline. In this role, you will lead high-speed connectivity innovations across Fiber-to-the-Home (FTTH), DOCSIS, and Smart Wi-Fi while managing the end-to-end…
Added 12 mins ago
C
Full Stack Developer (.NET, C#, SQL, React, and Azure Databricks)
CIBC
Toronto, ON
- Full-time
…personalized solutions that enhance the client experience. You’ll lead the planning and strategy for the technical design, development and integration of these…
Added 12 mins ago
H
Nurse Practitioner
HealthCareersInSask.ca
Weyburn, SK
- Full-time
Ability to lead, mentor, and support staff in a collaborative team environment
Added 12 mins ago
BL
Manager, Talent Advisory
Borden Ladner Gervais LLP (BLG)
Calgary, AB
- Full-time
Recruitment, Workforce Planning & Employee Lifecycle
Added 12 mins ago
B
ECONOMIST
BDC
Montreal, QC
- Full-time
As an Economist, you will lead and contribute to research projects focused on small and medium-sized businesses, entrepreneurship, and key economic trends shaping Canada's business…
Added 12 mins ago
AP
Full Stack Team Lead
Accommodations Plus International
Markham, ON
- $130,000 to $140,000 CAD / year
We’re hiring a Full Stack Team Lead with software architecture experience to provide both hands-on full stack development and strategic architectural direction for our Java development…
Added 12 mins ago
ML
Production Supervisor
Maple Leaf Foods Inc
Saskatoon, SK
- Full-time
…providing leadership and guidance to our team members. You lead by example and inspire your team to deliver top results. You are passionate about safety and promote a culture where safety…
Added 27 mins ago
CH
LPN - Operating Room - 0.8 FTE
Clearpoint Health Network Inc.
Saskatoon, SK
- Full-time
Ability to wear lead apron protection for an extended period of time.
Added 27 mins ago
CH
Registered Nurse - Operating Room 0.8 FTE
Clearpoint Health Network Inc.
Saskatoon, SK
- Full-time
Ability to wear lead apron protection for an extended period of time.
Added 27 mins ago
Director, Design Operations - Global Wealth Management
Scotiabank
Toronto, ON
Lead and develop the Design Operations team by setting performance expectations, coaching team members, supporting career development, and building an inclusive, accountable, and…
Added 27 mins ago
Director, Product Design - Global Wealth Management
Scotiabank
ON · Ottawa, ON
Lead and develop a multidisciplinary design team by setting performance expectations, coaching team members, supporting career development, and building an inclusive, accountable, and…
Added 27 mins ago
R
Industrial and Technological Benefits (ITB) Manager
RTX
Ottawa, ON
- Full-time
Lead negotiations, planning, and development of ITB initiatives, including transactions, agreements with the Defence Investment Agency (DIA), ITB project recipients, and subcontractor…
Added 27 mins ago
EP
Digital Marketing Lead
Earthscape Play
Remote, Canada
- $90,000 to $100,000 CAD / year
- Full-time
- Remote
We’re looking for a creative, strategic Digital Marketing Lead to own Earthscape Play’s digital marketing function and bring our story to life across our digital and customer touchpoints.…
Added 27 mins ago
AW
Senior DevSecOps Engineer
Aviso Wealth
Remote, Canada
- $120,000 to $135,000 CAD / year
- Full-time
- Remote
Lead the design, documentation, and evolution of CI/CD pipelines and configuration management practices across environments, ensuring scalability, security, and reliability
Added 27 mins ago
IR
Website and Digital Experience Specialist
Islamic Relief Canada
Burlington, ON · ON · Ontario
- Full-time
Lead A/B testing on landing pages and content to optimize conversion rates
Added 27 mins ago
Senior IT Business Systems Analyst
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Lead the gathering, analysis and validation of end-to-end business and system requirements for large or complex initiatives, ensuring the requirements necessary to deliver the overall…
Added 27 mins ago
ML
Maintenance Supervisor
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
…is a “hands-on” supervisory position which is relied upon to lead tradespeople to excellence in maintenance and the achievement of world class…
Added 27 mins ago
KM
Representant en ventes technologiques (Charlottetown, Prince Edward Island)
Konica Minolta Business Solutions Canada
Charlottetown, PE
- Full-time
“Konica Minolta Business Solutions (Canada) Ltd. or our third-party contractors may use Artificial Intelligence in the recruitment process.”
Added 27 mins ago
ML
Production Supervisor
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
…providing leadership and guidance to our team members. You lead by example and inspire your team to deliver top results. You are passionate about safety and promote a culture where safety…
Added 27 mins ago
CO
2026-81 Emergency Planning Manager (FT, Permanent)
City of Dawson Creek
Dawson Creek, BC
- Full-time
Serves as the City's lead for Emergency Support Services (ESS).
Added 27 mins ago
BS
Web Designer
BIS Safety Software
Sherwood Park, AB
- $70,000 to $90,000 CAD / year
- Full-time
…You'll design the web pages, landing pages, ads, emails, and lead-driving content that move people from first click to conversion, and you'll bring the same polish to trade show materials,…

Engaged

Care & Support Representative (Temporary Contract)

Remote, Canada

Remote

$18 to $23 CAD / hour · Full-time

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Job details

Pay: $18 to $23 CAD / hour
Job type: Full-time
Workplace: Remote
Experience: 1+ years of Customer Service experience
Working hours: 30-40 hours per week
Posting language: English
Posted: Sep 2, 2026

Original job description

Full-time, temporary, fully remote, vacant position

Who We Are

The Canada Homestay Network Society is a non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a new team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Care & Support Representative position

The Care & Support Representative (CSR) is an essential team member and plays a critical role in ensuring the overall success of the homestay program. The CSR uses sound and reliable judgement to make decisions that directly impact the various stakeholders, and ultimately CHN’s reputation and client relations. CSRs will naturally be effective at collecting detailed facts, organizing information, participating in ongoing relationship building, reducing inconsistencies, and bringing order out of chaos.

The CSR will report to the Care & Support Lead and/or the National Operations Lead and are responsible for building and maintaining positive working relationships with international students, host families, international agencies, and our clients.

This is a temporary, full- time remote position across Canada with a schedule of 30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday. This role is a fixed-term contract position with an anticipated end date of January 2027.

The hourly pay ranges from $18.00 to $23.00, inclusive of regional differentials and based on previous experience.

Key Responsibilities

Deliver meaningful and effective client care through acknowledgement, authenticity, and understanding unique needs
Uphold the highest level of Customer Service by being flexible, attentive, reliable and responsive with our clients and colleagues
Take ownership and follow-up (TOFU) – take ownership over the customer experience and provide thorough follow-up, collaborating with team members when necessary
Communicate and develop effective working relationships with colleagues, clients, students, agents, and hosts following CHN policies and protocols for methods, timing, and documentation of all such communications and transactions
Engage with colleagues, host families, and students in order to monitor, manage, and bring closure to homestay inquiries and customer requests
Escalate crisis situations in a prompt and caring manner to the Care & Support Lead, Local Relationship Manager, Regional Director, and/or third-party mental health services
Collaborate with colleagues for second opinion and support in an organizational culture that encourages and depends on teamwork for positive outcomes

The successful candidate will have

1+ years of Customer Service experience
Excellent Word, Excel, Email, and Database skills
Post-Secondary Certificate or Diploma in a relevant discipline, preferred
Experience working with international students and a variety of cultures is strongly preferred
Positive interpersonal skills and highly effective at de-escalating challenging customer interactions
Ability to work independently and autonomously in a virtual office environment
Ability to work in a team
Strong verbal and written English communication
Strong problem solving and organizational skills, with high attention to detail

Working Conditions

Fully remote
30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday.
Seasonal demands for registration, relocations, and respites (Fall and Winter intake)
Vacation blackout from August 15th – September 15th annually

How to Apply:

To view the full scope of this role, please view the complete job description. If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your cover letter and resume.

We thank all those who apply but only those applicants who are selected for an interview will be contacted.

Our recruitment process relies on human review. We do not use artificial intelligence (AI) tools to screen, select, or assess candidates.

CHN is a Living Wage certified employer and determines our compensation based on where our team members live and work by using geographic differentials. As the living wage varies greatly across Canada, the differentials ensure that CHN is able to invest significantly in fair compensation packages across the country. The posted wage range for this role is inclusive of all regions as we are considering candidates from across the country.

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More about this job

Responsibilities

The Care & Support Representative is responsible for managing homestay inquiries, building positive relationships with students and host families, and ensuring high-quality customer service. They must also collaborate with team members to resolve issues and escalate crisis situations when necessary.

Requirements

The role requires at least one year of customer service experience and strong proficiency in Microsoft Office and database tools. A post-secondary certificate or diploma in a relevant discipline is preferred, along with excellent verbal and written English communication skills.

Skills

Customer Service
Communication
Problem Solving
Organizational Skills
Attention To Detail
Interpersonal Skills
De-escalation
Relationship Building
Microsoft Word
Microsoft Excel
Email Management
Database Management
Teamwork
Crisis Management

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Homestay Program
Remote Work
Relationship Management
International Students
Crisis Management
Data Entry
Documentation
Client Relations
Non-profit
Full-time
Contract
Microsoft Word
Microsoft Excel
Database
Communication
Problem Solving
Interpersonal Skills
De-escalation
Teamwork

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