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Added 2 mins ago
NS
Environmental Services Worker - Environmental Services
Nova Scotia Health Authority
Kentville, NS
- Internship
Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all…
Added 2 mins ago
FC
District Sales Representative - Western Region (BC)
Festo Canada
Vancouver, BC
- Full-time
…application and getting to know you better! District Sales Representative – Western Region…
Added 32 mins ago
NS
Clinical Nurse Educator - Community Site
Nova Scotia Health Authority
Hunts Point, NS
- Full-time
Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all…
Added 32 mins ago
NS
Public Health Nurse - Health Protection
Nova Scotia Health Authority
Antigonish, NS
- $44.44 to $57.13 CAD / hour
- Temporary
Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all…
Added 32 mins ago
NB
Financial Planner
National Bank of Canada
Gatineau, QC
- Full-time
Added 32 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Sainte-Thérèse, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 32 mins ago
Short Order Cook
Nova Scotia Health and IWK Health
Big Glace Bay, NS · NS · Glace Bay, Nova · New Waterford, Nova
Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all…
Added 1 hour ago
FO
Future Opening: Customer Service Representative/Inside Sales
FASTSIGNS of West Metro, MN
Burnaby, BC
- Full-time
FASTSIGNS #530801 is hiring for a Customer Service Representative to join our team!
Added 1 hour ago
QR
Sales Representative - Industrial
Quincaillerie Richelieu
Mississauga, ON
- Full-time
Richelieu Hardware is looking for an Outside Industrial Sales Representative for the Mississauga area.
Added 1 hour ago
E
Care & Support Representative (Temporary Contract)
Engaged
Remote, Canada
- $18 to $23 CAD / hour
- Full-time
- Remote
About the Care & Support Representative position
Added 2 hours ago
CC
Sales Representative
Cellcom Communications - Cellcom.ca
Cobourg, ON
- Full-time
🚨 I AM HIRING | SALES REPRESENTATIVE – COBOURG, ON! 🚨
Added 2 hours ago
CI
Insurance Broker
CMB Insurance Brokers
AB · Edmonton, AB
- Full-time
Provide clear instructions to CSR (Client Service Representative) and Processing team for all transactions
Added 2 hours ago
CO
Maintenance Technician I
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Note: The above duties are representative of a typical position and are not to be construed as all inclusive.
Added 2 hours ago
A
Représentant (e) du support à la production - Temps Partiel / Production Support Representative - Part Time
ADP
Montreal, QC
- Part-time
- Other
Added 2 hours ago
AA
Customer Service Representative/Service Advisor (Markham)
Assured Automotive
Markham, ON
- Full-time
The Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers…
Added 2 hours ago
CH
LPN Operating Room (Casual)
Clearpoint Health Network
Saskatoon, SK
- $42.9 to $45.97 CAD / hour
- Part-time
Clearpoint Health Network Inc is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified…
Added 2 hours ago
RP
Counter Sales Representative
Reliable Parts Ltd.
Calgary, AB
- Full-time
Reliable Parts is looking to hire a full-time Customer Service Representative. Are you friendly, personable, and able to get along well with others? Do you want an opportunity to advance…
Added 2 hours ago
VF
Facility Operator
Vivo for Healthier Generations
Calgary, AB
- Full-time
Engage guests with a welcoming, helpful, and professional demeanor, serving as a visible and approachable representative of the facility.
Added 2 hours ago
I
Seasonal Customer Experience Representative
Indigo
Burnaby, BC
- Part-time
Added 2 hours ago
S
Administrative Secretary, OBGYN Infrastructure - BC Women's Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 2 hours ago
OT
Customer Service Representative
Olympia Tile+Stone Inc.
Toronto, ON · North York, ON
- $37,440 to $41,600 CAD / year
- Full-time
We are seeking an Customer Service Representative to join the team at our Toronto branch. In this role, you will be the first point of contact for showroom and order desk customers,…
Added 4 hours ago
CS
Children Outreach Worker FSCD (Casual)
Catholic Social Services Alberta
Vermilion, AB
- Internship
Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications…
Added 4 hours ago
CS
Community Mentor (Part-time)
Catholic Social Services Alberta
Wetaskiwin, AB
- Part-time
Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications…
Added 4 hours ago
CS
Children Outreach Workers (Casual)
Catholic Social Services Alberta
Camrose, AB
- Internship
Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications…
Added 4 hours ago
PH
Intermediate or Senior Marine Biologist
PT Hatfield Indonesia
New Westminster, BC
- Full-time
…Hatfield is committed to building an inclusive workforce that is representative of the populations we serve, and to provide and support career opportunities for Indigenous Peoples. We…

Engaged

Care & Support Representative (Temporary Contract)

Remote, Canada

Remote

$18 to $23 CAD / hour · Full-time

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Job details

Pay: $18 to $23 CAD / hour
Job type: Full-time
Workplace: Remote
Experience: 1+ years of Customer Service experience
Working hours: 30-40 hours per week
Posting language: English
Posted: Sep 2, 2026

Original job description

Full-time, temporary, fully remote, vacant position

Who We Are

The Canada Homestay Network Society is a non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a new team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Care & Support Representative position

The Care & Support Representative (CSR) is an essential team member and plays a critical role in ensuring the overall success of the homestay program. The CSR uses sound and reliable judgement to make decisions that directly impact the various stakeholders, and ultimately CHN’s reputation and client relations. CSRs will naturally be effective at collecting detailed facts, organizing information, participating in ongoing relationship building, reducing inconsistencies, and bringing order out of chaos.

The CSR will report to the Care & Support Lead and/or the National Operations Lead and are responsible for building and maintaining positive working relationships with international students, host families, international agencies, and our clients.

This is a temporary, full- time remote position across Canada with a schedule of 30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday. This role is a fixed-term contract position with an anticipated end date of January 2027.

The hourly pay ranges from $18.00 to $23.00, inclusive of regional differentials and based on previous experience.

Key Responsibilities

Deliver meaningful and effective client care through acknowledgement, authenticity, and understanding unique needs
Uphold the highest level of Customer Service by being flexible, attentive, reliable and responsive with our clients and colleagues
Take ownership and follow-up (TOFU) – take ownership over the customer experience and provide thorough follow-up, collaborating with team members when necessary
Communicate and develop effective working relationships with colleagues, clients, students, agents, and hosts following CHN policies and protocols for methods, timing, and documentation of all such communications and transactions
Engage with colleagues, host families, and students in order to monitor, manage, and bring closure to homestay inquiries and customer requests
Escalate crisis situations in a prompt and caring manner to the Care & Support Lead, Local Relationship Manager, Regional Director, and/or third-party mental health services
Collaborate with colleagues for second opinion and support in an organizational culture that encourages and depends on teamwork for positive outcomes

The successful candidate will have

1+ years of Customer Service experience
Excellent Word, Excel, Email, and Database skills
Post-Secondary Certificate or Diploma in a relevant discipline, preferred
Experience working with international students and a variety of cultures is strongly preferred
Positive interpersonal skills and highly effective at de-escalating challenging customer interactions
Ability to work independently and autonomously in a virtual office environment
Ability to work in a team
Strong verbal and written English communication
Strong problem solving and organizational skills, with high attention to detail

Working Conditions

Fully remote
30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday.
Seasonal demands for registration, relocations, and respites (Fall and Winter intake)
Vacation blackout from August 15th – September 15th annually

How to Apply:

To view the full scope of this role, please view the complete job description. If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your cover letter and resume.

We thank all those who apply but only those applicants who are selected for an interview will be contacted.

Our recruitment process relies on human review. We do not use artificial intelligence (AI) tools to screen, select, or assess candidates.

CHN is a Living Wage certified employer and determines our compensation based on where our team members live and work by using geographic differentials. As the living wage varies greatly across Canada, the differentials ensure that CHN is able to invest significantly in fair compensation packages across the country. The posted wage range for this role is inclusive of all regions as we are considering candidates from across the country.

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More about this job

Responsibilities

The Care & Support Representative is responsible for managing homestay inquiries, building positive relationships with students and host families, and ensuring high-quality customer service. They must also collaborate with team members to resolve issues and escalate crisis situations when necessary.

Requirements

The role requires at least one year of customer service experience and strong proficiency in Microsoft Office and database tools. A post-secondary certificate or diploma in a relevant discipline is preferred, along with excellent verbal and written English communication skills.

Skills

Customer Service
Communication
Problem Solving
Organizational Skills
Attention To Detail
Interpersonal Skills
De-escalation
Relationship Building
Microsoft Word
Microsoft Excel
Email Management
Database Management
Teamwork
Crisis Management

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Homestay Program
Remote Work
Relationship Management
International Students
Crisis Management
Data Entry
Documentation
Client Relations
Non-profit
Full-time
Contract
Microsoft Word
Microsoft Excel
Database
Communication
Problem Solving
Interpersonal Skills
De-escalation
Teamwork

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