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Enterprise Holdings

Customer Experience Representative

Langley (District), BC, Canada
Ottawa, ON, K1V 2C1, Canada

Job type: Full-time
Apply by: Sep 29, 2027
Experience: Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Working hours: 40 hour per week
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CER will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location: 1003 AIRPORT PARKWAY PRIVATE, OTTAWA, ON K1V 2C1

This is a Full-Time position that pays $19.05 / hour

We offer:

Paid time off
Consistent full time 40 hour per week schedule
Employee discount
Retirement Savings Plan with company match and profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development

Candidate must be able to work the following schedule:

Wednesday 4:00pm - 1:00am
Thursday: 4:00pm - 1:00am
Friday: 4:00pm - 1:00am
Saturday: 4:00pm - 1:00am
Sunday: 4:00pm - 1:00am

Responsibilities

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years of age.
High school diploma or above required; some college preferred
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Must have a valid Ontario G or G2 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work the following schedule:
- Wednesday 4:00pm - 1:00am
- Thursday: 4:00pm - 1:00am
- Friday: 4:00pm - 1:00am
- Saturday: 4:00pm - 1:00am
- Sunday: 4:00pm - 1:00am

Apply About employer

More about this job

Responsibilities

The Customer Experience Representative provides high-level customer service by assisting clients with rental needs, processing transactions, and managing vehicle returns. They also perform administrative tasks, handle incoming and outgoing calls, and ensure vehicle maintenance and cleanliness.

Requirements

Candidates must have a high school diploma and at least one year of customer service or sales experience. A valid Ontario G or G2 driver's license with a clean driving record is required, along with the ability to work a specific evening and weekend schedule.

Skills

Customer service
Sales
Administrative support
Communication
Conflict resolution
Billing
Accounts receivable
Vehicle maintenance
Data entry
Time management
Problem solving
Interpersonal skills

Benefits

Paid time off
Employee discount
Retirement Savings Plan
Profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Rental
Automotive
Sales
Administrative Support
Accounts Receivable
Billing
Vehicle Maintenance
Retail
Guest Services
Driver's License
Logistics
Operations
Reporting
Customer Experience

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