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Enterprise Mobility

Customer Service Representative - Guelph

Guelph, ON, N1K 1E9, Canada

$18.5 CAD / hour · Full-time

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Job details

Pay: $18.5 CAD / hour
Job type: Full-time
Apply by: Nov 4, 2027
Experience: Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:

56 GORDON STREET GUELPH, ON N1H 4H6

This is a full time position that pays $18.50 / hour

We offer:

Paid time off
Employee discount
Retirement savings plan
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
Life Insurance
Training and development

Schedule:

Monday: 7:30am-5:30pm
Tuesday: 8:00am-5:00pm
Wednesday: 8:00am-5:00pm
Thursday: 8:00am-12:00pm
Friday: 7:30am-5:00pm
Saturday: 8:45am-12:15pm

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

High school diploma or above required; some college preferred
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Must have a valid Ontario G or G2 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work the following schedule(s):
- Monday: 7:30am-5:30pm
- Tuesday: 8:00am-5:00pm
- Wednesday: 8:00am-5:00pm
- Thursday: 8:00am-12:00pm
- Friday: 7:30am-5:00pm
- Saturday: 8:45am-12:15pm
Must be at least 18 years of age.

Posted Salary Range

CAD $18.50 / Hour

Apply About employer

More about this job

Responsibilities

The Customer Assistance Representative provides high-level customer service by assisting clients with rental needs, processing transactions, and managing branch administrative tasks. They are also responsible for vehicle maintenance, marketing company services, and handling incoming and outgoing communications.

Requirements

Candidates must have a high school diploma and at least one year of customer service or sales experience. A valid Ontario G or G2 driver's license with a clean driving record is mandatory.

Skills

Customer service
Sales
Administrative support
Communication
Conflict resolution
Billing
Accounts receivable
Vehicle maintenance
Data entry
Time management
Problem solving
Interpersonal skills

Benefits

Paid time off
Employee discount
Retirement savings plan
Extended Health Benefits
Medical
Prescription Drug
Dental
Vision
Life Insurance
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales
Administrative Support
Rental Services
Accounts Receivable
Billing
Vehicle Maintenance
Retail
Communication
Data Entry
Reporting
Inventory Management
Customer Relations
Logistics
Transportation

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