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Enterprise Mobility

Customer Service Representative - Kelowna Airport

Kelowna, BC, V1V 1S1, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 26, 2027
Education: High school diploma
Experience: Minimum 1 year experience in a customer service role.
Posting language: English
Posted: Oct 26, 2026

Original job description

Overview

Get on the fast track to a more rewarding career with Enterprise Mobility/National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

Enterprise Mobility (Canada) Inc. has an exciting opportunity for a Customer Service Representative / Return Agent. The Return Agent provides superior, friendly, and efficient service during all aspects of the rental car process, assisting all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Opening available at the following branch location:

11 - 5533 AIRPORT WAY KELOWNA, BC V1V 1S1

This is a full time position that pays $19.65 / hour.

We offer:

Paid time off
Consistent full time 40 hour per week schedule
Employee discount
Retirement Savings Plan with company match and profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development

Schedule Available:

Sunday 8:00am-5:00pm
Monday 8:00am-5:00pm
Thursday 8:00am-5:00pm
Friday 8:00am-5:00pm
Saturday 8:00am-5:00pm

Responsibilities

Assist all customers with the rental return process.
Effectively resolve all customer service issues.
Inspect vehicles upon rental return; neatly and accurately document information (mileage, fuel level, damages).
Advise and review rental charges, and provide an accurate receipt to the customer.
Assist other employees in keeping lot organized for ease of access and traffic flow.
Perform other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer.
Positively represent the Company to all vendors and the general public.
Ensures the security of company assets.
Keeps work area clean and orderly. Responsible for maintaining a safe and clean work environment. Immediately reports any unsafe or hazardous conditions to the lead agent and/or manager.

Qualifications

Must be at least 18 years of age.
Minimum High School Diploma or G.E.D. required.
Must have a current and valid British Columbia Full Class 5 driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
Minimum 1 year experience in a customer service role.
Must be proficient in English, written and verbal comprehension.
Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
Must be able to work 40 hours a week during the branch operating hours:
- Sunday 8:00am-5:00pm, Monday 8:00am-5:00pm, Thursday 8:00am-5:00pm, Friday 8:00am-5:00pm, Saturday 8:00am-5:00pm

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More about this job

Responsibilities

The Customer Service Representative is responsible for assisting customers with the rental return process and inspecting vehicles for damage and fuel levels. They must also resolve customer service issues and ensure the lot remains organized and secure.

Requirements

Candidates must have a valid British Columbia Full Class 5 driver's license and at least one year of customer service experience. A high school diploma or G.E.D. is required, along with the ability to work a full-time schedule at the airport location.

Skills

Customer service
Vehicle inspection
Transaction processing
Communication
Problem resolution
Documentation
Time management
Attention to detail

Benefits

Paid time off
Employee discount
Retirement Savings Plan
Profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Rental Car
Vehicle Inspection
Airport Operations
Transaction Processing
Fleet Management
Safety Compliance
Full-time
Driver's License
Customer Satisfaction
Inventory Management

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