Azure Support Engineer (Spanish)

Job Title: Azure Support Engineer (Spanish)

Location: Calgary, AB (On-Site)

Type: Full Time

Night Shifts Only

Job description

Role Description:

• We are seeking a Native Spanish speaking Support Engineer with excellent communication skills and a passion for technology and customer success
• The ideal candidate will be comfortable working in a fast-paced support environment, collaborating across teams, and delivering exceptional customer experiences

Required Qualifications

Native level proficiency in Spanish, spoken, written and reading, is mandatory

• Excellent spoken and written communication skills in English
• Ability to support and resolve customer-reported issues in Spanish
• Must be willing and able to work from the office on a regular basis as required by the business
• Flexible to work during business hours and when needed support PST business hours
• Strong troubleshooting analytical and problem-solving skills
• Excellent logical thinking critical thinking and cross-team collaboration abilities
• Passion for technology and customer support
• Understanding of cloud computing concepts including cloud versus on-premises environments
• Familiarity with Microsoft Azure services and deployment concepts is preferred
• Azure certifications are a plus

Key Responsibilities

• Provide technical support to customers in Spanish and English through phone email and other support channels
• Troubleshoot and resolve complex customer issues related to Microsoft Azure services and technologies
• Leverage knowledge of Azure architecture offerings and billing platforms to deliver effective solutions and recommendations
• Collaborate with internal support teams and subject matter experts to address escalations and customer concerns
• Escalate issues promptly when specialized expertise or additional capabilities are required
• Maintain high-quality case documentation and ensure accurate tracking of customer interactions
• Handle challenging and business-critical customer situations with professionalism and strong communication skills
• Continuously develop technical expertise and stay current with Azure technologies and platform updates

Preferred Skills

• Working knowledge of Microsoft Azure services, technologies and billing platforms
• Strong customer-facing experience in technical support environments
• Excellent analytical troubleshooting and incident management capabilities
• Ability to manage multiple priorities while maintaining a customer-first mindset

Location Requirement

• Candidates must be comfortable working from the Calgary office and supporting customers during Spanish business hours with flexibility to align with PST business hours when required

Skills

Mandatory Skills : Azure fundamentals (AVD, Deployment, subscriptions, resource group), Azure Infra Services, ITIL

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees