GIS Senior Functional Support (Mapping)
- Calgary, AB, Canada
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Original job description
Job Title: GIS Senior Functional Support (Mapping)
Location: Calgary, AB, Canada (Onsite)
Experience: 10+ Years
Employment Type: Contract
Start Date: Immediate
Background Check: Mandatory
Job Description
We are looking for an experienced GIS Senior Functional Support Specialist with strong experience supporting ArcGIS / ESRI Enterprise applications. The ideal candidate will provide functional application support, troubleshoot incidents, manage user access, and support application upgrades, integrations, and configuration changes.
Key Responsibilities
- Provide functional support for enterprise GIS applications, particularly ArcGIS / ESRI Enterprise.
- Diagnose, troubleshoot, triage, and resolve application incidents and service requests raised by end users.
- Support application upgrades, integrations, and configuration changes from a functional perspective.
- Manage user accounts, roles, access permissions, and application security.
- Coordinate with technical teams to investigate and resolve application-related issues.
- Maintain functional documentation, support procedures, user guides, and knowledge base articles.
- Assist business users with application functionality and resolve day-to-day operational issues.
- Ensure application stability and continuity through effective incident and service request management.
Mandatory Skills & Qualifications
- 10+ years of overall IT experience.
- Strong experience with ArcGIS / ESRI Enterprise applications.
- Hands-on experience in GIS application functional support and troubleshooting.
- Experience managing application configurations, user access, roles, and permissions.
- Knowledge of application upgrades, integrations, and change management.
- Strong incident management and end-user support experience.
- Excellent communication and stakeholder management skills.
Additional Requirements
- Must be available to work onsite in Calgary, AB.
- Immediate availability preferred.
- Successful completion of a mandatory background check is required.
More about this job
Responsibilities
Provide functional support for enterprise GIS applications, including diagnosing and resolving incidents, managing user access, and assisting users with day-to-day issues. Support upgrades, integrations, and configuration changes while coordinating with technical teams and maintaining documentation and service continuity.
Requirements
Requires 10+ years of IT experience and strong hands-on experience supporting and troubleshooting ArcGIS / ESRI Enterprise applications. Candidates should have experience with configurations, access permissions, upgrades, integrations, incident management, and end-user support, along with strong communication and stakeholder management skills.
Skills
- ArcGIS
- ESRI Enterprise
- GIS Application Support
- Troubleshooting
- Incident Management
- Service Request Management
- User Access Management
- Application Configuration
- Application Upgrades
- Integrations
- Change Management
- Application Security
- End-User Support
- Functional Documentation
- Communication
- Stakeholder Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Data & Analytics
Keywords
- GIS
- ArcGIS
- ESRI Enterprise
- Enterprise Applications
- Functional Application Support
- Application Troubleshooting
- Incident Management
- Service Requests
- User Accounts
- Roles And Permissions
- Application Security
- Application Upgrades
- Integrations
- Configuration Changes
- Change Management
- End-User Support
- Functional Documentation
- Support Procedures
- User Guides
- Knowledge Base
- Stakeholder Management
- IT Services
- Background Check