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Added 10 mins ago
RP
Event Staff - Calgary Sports & Entertainment
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- $18 CAD / hour
- Part-time
…assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to…
Added 10 mins ago
FC
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Quebec, QC · Vanier, QC
- Full-time
Added 11 mins ago
A
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Mississauga, ON
- $24 to $25 CAD / hour
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Added 12 mins ago
GT
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…store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right…
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Warehouse Associate
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Added 12 mins ago
IO
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Added 12 mins ago
WM
Plant Manager III, Material Recovery Facility (MRF)
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Added 12 mins ago
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Added 27 mins ago
IB
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…and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for…
Added 41 mins ago
GO
Clerk 3 - Administrative
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 41 mins ago
EC
Automotive Customer Service Rep (Bilingual: French / English) On-site
Enigma Corporation
Hamilton, ON
- Full-time
Join a world-class team in Hamilton, ON, as an Automotive Customer Service Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and…
Added 41 mins ago
EC
Customer Service Rep – Automotive (On-Site)
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Mississauga, ON
- Full-time
Join a world-class team in Mississauga, as a Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and…
Added 41 mins ago
HE
Event Marketing Representative
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Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
Added 41 mins ago
FE
Marketing Support Representative
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- Full-time
…et veillerez à ce que toutes les activités de soutien et de service de marketing soient coordonnées et réalisées à la satisfaction des clients de Future…
Added 41 mins ago
PH
Booking Clerk, Medical Imaging - BC Children’s Hospital
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Added 42 mins ago
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Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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Server Part Time
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Added 1 hour ago
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Aston Carter
Longueuil, QC
- $32 to $40 CAD / hour
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Added 1 hour ago
JG
Equipment Sales Representative
Joyful Group Ltd.
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- Full-time
…machinery and equipment dealers. We specialize in sales and service of compact and full size equipment (mini excavators, skid steers etc.) as well as trailers, implements, and other…
Added 1 hour ago
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Enterprise

Customer Experience Representative - Thunder Bay Airport

Thunder Bay, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Experience: Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Working hours: 40 hour per week
Posting language: English
Posted: Oct 20, 2026

Original job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CER will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location: Thunder Bay Airport - 100 PRINCESS ST. THUNDER BAY, ON P7E 6S2.

Interview will take place at 1465 Walsh St W Thunder Bay, ON P7E 4X6.

This is a Full-Time position that pays $18.00 / hour

We Offer

Paid time off
Consistent full time 40 hour per week schedule
Employee discount
Retirement Savings Plan with company match and profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development

Schedule A

Friday - Tuesday: 10:00 AM - 6:00 PM

Schedule B

Friday - Tuesday: 11:00 AM - 7:00 PM

Responsibilities

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years of age.
High school diploma or above required; some college preferred
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Must have a valid Ontario G or G2 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observations, must be able to work one of the following schedules:
- Schedule A: Friday - Tuesday: 10:00 AM - 6:00 PM
- Schedule B: Friday - Tuesday: 11:00 AM - 7:00 PM

Apply About employer

More about this job

Responsibilities

Assist customers in person and by phone with rental needs, reservations, questions, vehicle returns, and related services. Support branch operations through administrative and basic accounting tasks, vehicle checks and cleaning, customer transportation, and sales of optional products.

Requirements

Applicants must be at least 18, have a high school diploma or higher, and have at least one year of customer service or sales experience. A valid Ontario G or G2 driver's license with a qualifying driving record, authorization to work in Canada without employer sponsorship, and availability for one of the specified Friday-to-Tuesday schedules are required.

Skills

Customer Service
Sales
Communication
Call Management
Rental Needs Assessment
Vehicle Inspection
Rental Returns Processing
Marketing
Safe Driving
Knowledge Of Rental Terms And Conditions
Administrative Support
Basic Accounting
Accounts Receivable
Billing Support
Vehicle Cleaning

Benefits

Paid Time Off
Employee Discount
Retirement Savings Plan With Company Match
Profit Sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training And Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Car Rental
Customer Service
Reservations
Rate Quotes
Call Management
Rental Returns
Vehicle Check-In
Vehicle Inspection
Rental Terms And Conditions
Optional Protection Products
Vehicle Upgrades
Fuel Options
Vehicle Maintenance
Administrative Support
Basic Accounting
Accounts Receivable
Billing Support
Customer Transportation
Ontario G Or G2 Driver's License

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