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Enterprise

Customer Service Representative - Cold Lake

Cold Lake, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Experience: Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Posting language: English
Posted: Oct 22, 2026

Original job description

Overview

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:

3625 50 STREET COLD LAKE, AB T9M 1K6

This is a full time position that pays $17.50 / hour

We Offer

Paid time off
Employee discount
Retirement savings plan
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
Life Insurance
Training and development

Schedule

Monday-Friday: 8:00am-4:30pm

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

High school diploma or above required; some college preferred
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Must have a valid Alberta Class 5 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work the following schedule(s): Monday-Friday: 8:00am-4:30pm
Must be at least 18 years of age.

Apply About employer

More about this job

Responsibilities

Assist customers in person and by phone with reservations, rental needs, questions, returns, and related services, while providing courteous transportation and general assistance. Support branch operations through administrative and basic accounting tasks, vehicle checks and cleaning, and communication of vehicle maintenance issues.

Requirements

A high school diploma or higher is required, with some college preferred, along with at least one year of customer service or sales experience. Applicants must be at least 18, authorized to work in Canada without employer sponsorship, hold a valid Alberta Class 5 driver's license meeting the stated driving-record requirements, and be available Monday through Friday from 8:00 a.m. to 4:30 p.m.

Skills

Customer Service
Sales
Telephone Communication
In-Person Customer Assistance
Reservations
Rental Needs Assessment
Rental Returns and Check-Ins
Marketing
Vehicle Inspection
Safe Driving
Administrative Support
Accounts Receivable
Billing Support
Recordkeeping
Vehicle Cleaning
Knowledge of Rental Terms and Conditions

Benefits

Paid Time Off
Employee Discount
Retirement Savings Plan
Extended Health Benefits
Life Insurance
Training and Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Assistance Representative
Car Rental
Reservations
Rate Quotes
Rental Terms and Conditions
Vehicle Features
Optional Protection Products
Vehicle Upgrades
Fuel Options
Vehicle Inspection
Vehicle Maintenance
Rental Returns
Check-Ins
Exit Kiosk Transactions
Accounts Receivable
Customer Billing
Billing Support
Administrative Support
Basic Accounting
Transfer and Key Logs
Customer Callbacks
Branch Operations
Safe Driving
Alberta Class 5 Driver's License

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