Customer Service Representative - Leamington
- Leamington, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
- Posting language
- English
- Posted
Original job description
Overview
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
Opening available at the following branch location 468 ON-77 LEAMINGTON, ON N8H 3V6
This is a full time position that pays $18.50 / hour
We Offer
Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
Responsibilities
Qualifications
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
Opening available at the following branch location 468 ON-77 LEAMINGTON, ON N8H 3V6
This is a full time position that pays $18.50 / hour
We Offer
- Paid time off
- Employee discount
- Retirement savings plan
- Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
- Life Insurance
- Training and development
- Monday: 7:00am - 5:30pm
- Tuesday: 7:30am - 5:30pm
- Wednesday: 7:30am - 12:00pm
- Thursday: 7:30am - 5:30pm
- Friday: 7:30am - 5:30pm
- Saturday: 8:00am - 12:00pm (Rotational Weekends)
Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
Responsibilities
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Qualifications
- Must be at least 18 years of age.
- High school diploma or above required; some college preferred
- Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
- Must have a valid Ontario G or G2 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation, must be able to work the following schedule:
- Monday: 7:00am - 5:30pm
- Tuesday: 7:30am - 5:30pm
- Wednesday: 7:30am - 12:00pm
- Thursday: 7:30am - 5:30pm
- Friday: 7:30am - 5:30pm
- Saturday: 8:00am - 12:00pm (Rotational Weekends)
More about this job
Responsibilities
Assist customers in person and by phone with reservations, rental needs, vehicle returns, and questions, while providing courteous service and communicating rental terms and optional products. Support branch operations through vehicle checks and cleaning, customer transportation, billing and accounts receivable tasks, recordkeeping, and other administrative duties.
Requirements
Applicants must be at least 18, have a high school diploma or higher, and have at least one year of customer service, sales, guest services, or administrative support experience. A valid Ontario G or G2 driver's license with a qualifying driving record, authorization to work in Canada without employer sponsorship, and availability for the listed schedule are required; some college is preferred.
Skills
- Customer Service
- Sales
- Telephone Support
- Reservations
- Rental Needs Assessment
- Customer Assistance
- Vehicle Inspection
- Vehicle Cleaning
- Marketing
- Administrative Support
- Accounts Receivable
- Billing Support
- Communication
- Safe Driving
Benefits
- Paid Time Off
- Employee Discount
- Retirement Savings Plan
- Extended Health Benefits
- Life Insurance
- Training And Development
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Transportation
- Administrative
- Sales
Keywords
- Customer Service
- Customer Assistance
- Car Rental
- Reservations
- Rate Quotes
- Rental Terms And Conditions
- Vehicle Features
- Optional Protection Products
- Vehicle Upgrades
- Fuel Options
- Vehicle Inspection
- Vehicle Maintenance
- Vehicle Cleaning
- Customer Billing
- Accounts Receivable
- Administrative Support
- Billing Support
- Transfer And Key Logs
- Customer Transportation
- Ontario G Or G2 Driver's License