Closed listing
Customer Service Representative - Part Time - Saskatoon Airport
- Saskatoon, SK, Canada
Part-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Part-time
- Closing date
- Experience
- Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Overview
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service Representative/Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
Opening available at the following branch location:
We Offer
Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
Responsibilities
Qualifications
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service Representative/Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
Opening available at the following branch location:
- 2625 AIRPORT DR. BOX 26 SASKATOON, SK S7L 7L1
We Offer
- Employee discount
- Retirement savings plan
- Training and development
- Sunday, Monday, Friday, Saturday 5:00pm-1:00am
- Sunday, Monday, Friday, Saturday 6:00pm-1:00am
Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
Responsibilities
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Qualifications
- High school diploma or above required; some college preferred
- Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
- Must have a valid Saskatchewan Class 5 Novice 2 or Class 5 Full drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation, must be able to work the following schedule(s):
- Sunday, Monday, Friday, Saturday 5:00pm-1:00am
- Sunday, Monday, Friday, Saturday 6:00pm-1:00am
- Must be at least 18 years of age.
More about this job
Responsibilities
Assist customers in person and by phone with rental needs, reservations, questions, returns, and related services. Support branch operations through vehicle checks and cleaning, safe customer transportation, sales of optional products, and administrative and basic accounting tasks.
Requirements
A high school diploma or higher is required, with some college preferred, along with at least one year of customer service or sales experience. Applicants must be at least 18, authorized to work in Canada without employer sponsorship, hold a qualifying Saskatchewan Class 5 driver's licence with an acceptable driving record, and be available for one of the specified evening schedules.
Skills
- Customer Service
- Sales
- Telephone Communication
- In-Person Customer Assistance
- Rental Reservations
- Rental Returns Processing
- Vehicle Inspection
- Upselling
- Administrative Support
- Accounts Receivable
- Billing Support
- Recordkeeping
- Safe Driving
- Vehicle Cleaning
- Problem Resolution
Benefits
- Employee Discount
- Retirement Savings Plan
- Training And Development
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Transportation
- Sales
- Administrative
Keywords
- Customer Service
- Customer Assistance
- Car Rental
- Reservations
- Rate Quotes
- Rental Terms And Conditions
- Vehicle Features
- Rental Returns
- Check-In
- Exit Kiosk Transactions
- Vehicle Inspection
- Optional Protection Products
- Vehicle Upgrades
- Fuel Options
- Vehicle Maintenance
- Accounts Receivable
- Billing Support
- Administrative Support
- Recordkeeping
- Class 5 Driver's Licence
- Airport Branch
- Retail
- Guest Services
- Sales
- Customer Relations