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Added 12 mins ago
Recoveries Officer- EN
RBC
Montreal, QC
Full-time
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager
Added 12 mins ago
Recoveries Officer- EN
RBC
Montreal, QC
Full-time
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager
Added 12 mins ago
Food & Beverage Porter (Part Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
$17.04 to $18.04 CAD / hour
…occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for…
Added 12 mins ago
Lifestyle Manager (Maternity Coverage - 18 Months)
Fairmont Hotels & Resorts
Jasper, AB
Temporary
…including outings, leagues, activities, and special events. Ensure programs are inclusive, engaging, well-organized, and aligned with colleague interests and…
Added 12 mins ago
General Manager, REIGN
Fairmont Hotels & Resorts
Toronto, ON
Full-time
We’re searching for a Restaurant General Manager who can take an already beloved dining destination and raise it to the next level. This is more than just running a restaurant; it’s about…
Added 12 mins ago
Reservations Manager (Maternity Coverage)
Fairmont Hotels & Resorts
Banff, AB
Temporary
…most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect…
Added 12 mins ago
Senior Manager Custody Operations & Client Services
National Bank of Canada
Toronto, ON
Full-time
A career as a Senior Manager, Custody Operations & Client Services at National Bank Trust means leading a team of experienced custody professionals responsible for delivering operational…
Added 12 mins ago
Banking Advisor
National Bank of Canada
Quebec, QC
Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 12 mins ago
Assistant General Manager, Clockwork & Library Bar
Fairmont Hotels & Resorts
Toronto, ON
Full-time
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
Added 12 mins ago
Adventure & Experiences Attendant - Casual
Fairmont Hotels & Resorts
Banff, AB
Temporary
…most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect…
Added 12 mins ago
Banking Advisor
National Bank of Canada
QC · Saint-Donat-de-Montcalm, QC
Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 12 mins ago
Fairmont Gold Supervisor (Full Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
$57,000 to $63,000 CAD / year
Full-time
…occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for…
Added 12 mins ago
Registered Practical Nurse - Progressive and Geriatric Rehabilitation Unit
Bariza Health
Toronto, ON
Full-time
Added 12 mins ago
ESG-Intern
Husky Technologies
Bolton, ON
Part-time
…innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we…
Added 12 mins ago
Housekeeping Room Attendant (Part Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
…occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for…
Added 12 mins ago
Steward (Part Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
$20.73 to $21.73 CAD / hour
…occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for…
Added 12 mins ago
Confederation Lounge Server (Casual)
Fairmont Hotels & Resorts
AB · Edmonton, AB
$17.04 to $18.04 CAD / hour
Temporary
…occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for…
Added 12 mins ago
Assistant Front Manager (Full Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
Full-time
…occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for…
Added 12 mins ago
Registered Nurse - Respiratory Rehab/RCC
Bariza Health
Toronto, ON
Internship
Added 12 mins ago
Host (Full-Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
$20.63 to $21.63 CAD / hour
Full-time
…occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for…
Added 12 mins ago
Director, Food & Beverage
Fairmont Hotels & Resorts
AB · Edmonton, AB
Full-time
…occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for…
Added 12 mins ago
Steward (Full Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
$20.73 to $21.73 CAD / hour
Full-time
…occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for…
Added 12 mins ago
Reservations & Rooms Controller (Full Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
Full-time
…occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for…
Added 12 mins ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 12 mins ago
Multi-Site Food Service Manager - Business Dining
Aramark Canada
Ottawa, ON
Full-time
Aramark is hiring a Multi-Site Food Service Manager to join our team. Reporting to the General Manager, this position is responsible for overseeing the day-to-day operations of multiple…

Entrepreneurs' Organization

Manager, Chapter Operational Excellence

Canada

Pay: Compensation: $76,000-85,000 CAD
Job type: Full-time
Experience: Minimum 3 to 5 years of experience in operations, project management, association management, chapter/component relations, governance support, or a related field.
Posting language: English
Posted: Sep 23, 2026

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Original job description

THE ORGANIZATION

Entrepreneurs’ Organization (“EO”) is a global nonprofit membership organization and peer network for entrepreneurs, connecting approximately 20,000 members through more than 220 chapters worldwide. EO’s purpose is to move the world forward by unlocking the full potential of entrepreneurs. Since 1987, EO has helped entrepreneurs achieve transformational growth through life-enhancing connections, shared experiences, and collaborative learning. Guided by EO’s core values, trust and respect, thirst for learning, think big, be bold, and together we grow, EO’s international staff works across diverse cultures in support of EO’s global community. As an EO employee, you will work in a global entrepreneurial community and have opportunities for learning, collaboration, and professional growth. EO offers a competitive total rewards package, including benefits and professional development support, and a flexible work environment, subject to role, location, and applicable plan terms.

Position Summary

This role supports Entrepreneurs’ Organization. Employment may be through a local employing entity or employer-of-record partner, depending on the hiring location.

The Manager, Chapter Operational Excellence supports the implementation, coordination, and continuous improvement of EO’s Chapter Health Framework and related chapter operations initiatives. This role manages the tools, processes, resources, communications, and project plans that help regions and chapters understand chapter health, address operational challenges, and strengthen member value delivery.

This position serves as a key operations and project lead for chapter health workstreams, including Chapter Health Advisory Council initiatives, rollout of regional support and communication programs, chapter health communications, Presidents Meeting materials, chapter health reporting, and standard chapter operations resources. The Manager also supports chapter lifecycle, at-risk chapter, and governance processes to help ensure chapters receive consistent support, intervention, and guidance when needed.

Working closely with the VP, Chapter Operations, the Director, Chapter Health, the Senior Manager, Chapter President Success, the Chapter Staff Operations Manager, regional stakeholders, member leaders, and cross-functional teams, this role ensures chapter health initiatives are coordinated, clearly communicated, and integrated into EO’s broader planning and operational rhythms.

Essential Duties And Responsibilities

Chapter Health Framework and Workstream Management

Develop and lead a chapter leadership development strategy focused on Presidents and Area Directors.
Align leadership development programs, training, and resources with EO’s strategic plan, Chapter Health Framework, and organizational priorities.
Assess current leadership development offerings and identify opportunities to improve consistency, relevance, accessibility, and impact.
Use chapter health data, stakeholder feedback, and organizational priorities to inform leadership development strategy and program improvements.
Serve as a subject matter expert for initiatives and projects that impact Presidents, Area Directors, and chapter-facing leadership development.

Chapter Health Operations, SOPs, and Resources

Develop and maintain standard operating procedures for chapter health and chapter operations, including success metrics, escalation processes, and recommended practices.
Create and maintain a chapter guide and repository of best practices, templates, tools, and resources to support chapter success.
Coordinate the development and maintenance of chapter health resources, including SOPs, best practices, training materials, and communication tools.
Create support tools to help regions and chapters resolve common operational issues and enhance member value.
Ensure chapter health resources are accessible, current, consistent, and aligned with EO’s broader chapter operations strategy.

Chapter Performance, Lifecycle, and Governance Support

Support tools and processes to analyze chapter performance and share insights with stakeholders.
Assist in preparing quarterly reports on chapter health metrics, trends, risks, and recommendations for leadership review.
Monitor chapter health data, operational indicators, and stakeholder feedback to identify trends, risks, and opportunities for support.
Support chapter lifecycle processes, including new chapter integration, chapter development, probationary support, and potential revocation of the Chapter License Agreement.
Support at-risk chapter management by coordinating resources, interventions, communications, documentation, and escalation processes.
Maintain documentation and operational processes related to chapter governance, chapter compliance, and standard chapter operations policies.

Cross-Functional Coordination and Communication

Coordinate with the Senior Manager, Chapter President Success to ensure chapter health tools and insights inform President and Area Director training.
Coordinate with the Chapter Staff Operations Manager to ensure Chapter Staff receive clear resources, communications, and support related to chapter health and chapter operations.
Partner with regional teams, portfolios, member leaders, and staff stakeholders to ensure chapter health initiatives are implemented consistently and adapted appropriately by region.
Draft and coordinate chapter health communications, updates, presentations, and stakeholder materials.

Qualifications, Skills, And Knowledge Required

Bachelor’s degree or equivalent professional experience required.
Minimum 3 to 5 years of experience in operations, project management, association management, chapter/component relations, governance support, or a related field.
Strong project management skills, including the ability to manage timelines, deliverables, stakeholder input, and competing priorities.
Experience developing SOPs, operational resources, process documentation, or support tools.
Strong written and verbal communication skills, including the ability to create clear presentations, updates, and stakeholder-facing materials.
Experience managing direct reports or coaching team members.
Strong project and program management skills, including the ability to manage timelines, stakeholders, deliverables, and competing priorities.
Strong written and verbal communication skills, with the ability to communicate clearly across cultures, audiences, and leadership levels.
Ability to interact with entrepreneurs with tact diplomacy, and poise
Exercises confidentiality and discretion
Fluency in English
Willing to travel internationally; duties of this position require travel approximately 2-4 times per year with advance notice

POSTING DISCLOSURES

Compensation: $76,000-85,000 CAD

Benefits: Medical, dental, and vision coverage; life/disability coverage; retirement benefits with immediate vesting; paid sick leave; paid time off/vacation; paid holidays; parental leave, if applicable; home office, wellness and professional development benefits, as applicable.

Existing Vacancy: This posting is for an existing vacancy.

Candidate Data Privacy Notice: HR Candidate Privacy Notice 2026.pdf

Accessibility / Accommodations: EO will provide accommodations during the recruitment process and employment as required by applicable law. Applicants needing assistance should contact recruitment@eonetwork.org.

Work Environment / Physical Requirements / Role Conditions

This role is primarily sedentary/light work and requires regular use of a computer, telephone, and video-conference platforms.
The role requires the ability to communicate effectively in writing and verbally and to participate in virtual and in-person meetings.
The role requires travel up to 20%
The role requires occasional early morning/evening meetings across time zones
The role requires lifting/moving up to 5 kgs, as applicable.

EQUAL OPPORTUNITY / FAIR RECRUITMENT

EO is committed to equal opportunity and fair treatment in recruitment and employment.

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More about this job

Responsibilities

Manage and improve chapter health operations by developing procedures, resources, reporting, communications, and project plans that support chapters and regional teams. Coordinate leadership development, chapter lifecycle and at-risk chapter processes, governance support, and cross-functional initiatives to strengthen chapter performance and member value.

Requirements

A bachelor’s degree or equivalent professional experience is required, along with 3–5 years of experience in operations, project management, association management, chapter relations, governance support, or a related field. Candidates should have strong project and program management, communication, SOP development, stakeholder coordination, and team coaching experience; English fluency and willingness to travel internationally are also required.

Skills

Project Management
Program Management
Chapter Operations
Leadership Development
Standard Operating Procedures
Process Documentation
Chapter Health Analysis
Governance Support
Stakeholder Management
Cross-Functional Coordination
Written Communication
Verbal Communication
Presentation Development
Risk Management
Team Coaching
Cross-Cultural Communication

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Life and Disability Coverage
Retirement Benefits
Paid Sick Leave
Paid Time Off
Paid Holidays
Parental Leave
Home Office Benefits
Wellness Benefits
Professional Development Benefits

Visa sponsorship

Not detected in the job text

Keywords

Chapter Health Framework
Chapter Operations
Leadership Development
Presidents
Area Directors
Standard Operating Procedures
Chapter Guide
Best Practices
Chapter Health Metrics
Performance Reporting
Risk Monitoring
Chapter Lifecycle
At-Risk Chapter Management
Chapter Governance
Chapter Compliance
Chapter License Agreement
Project Plans
Stakeholder Communications
Training Materials
Member Value
Regional Support
Escalation Processes
Association Management
Cross-Functional Coordination
International Travel

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