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Added 12 mins ago
Assistant Director of Food & Beverage
Fairmont Hotels & Resorts
Banff, AB
Full-time
…dining experience. Grow your leadership strengths as Assistant Director, Food & Beverage, where you will ensure outstanding operating results through exciting menu offerings and promotions,…
Added 12 mins ago
Learning & Development Manager
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
Oversee manage the Educational Assistance Program with the support of the Director, People & Culture
Added 12 mins ago
VIP Guest Experience Manager
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
…experience initiatives across the resort. Reporting to the Director of Front Office, the Guest Experience Manager leads the Concierge team, VIP Team & Suite Experience programs while…
Added 12 mins ago
Marketing Manager, Visual Content and Design
Fairmont Hotels & Resorts
Jasper, AB
Full-time
Reporting to the Director, Marketing, responsibilities and essential job functions include but are not limited to the following:
Added 12 mins ago
Director of Housekeeping
Fairmont Hotels & Resorts
Jasper, AB
Full-time
Maintaining an active Preventative Maintenance program in conjunction with the Director, Engineering
Added 12 mins ago
Assistant Manager, Reign
Fairmont Hotels & Resorts
Toronto, ON
Full-time
Under the general guidance and supervision of the Food and Beverage Director, and within the limits of the established hotel policies, procedures and the Food and Beverage manual, assists…
Added 12 mins ago
Assistant Director of Engineering
Fairmont Hotels & Resorts
Banff, AB
Full-time
We are looking for a highly skilled and experienced Assistant Director, Engineering to join our Engineering leadership team.
Added 12 mins ago
Restaurant Manager - In Room Dining
Fairmont Hotels & Resorts
Banff, AB
Full-time
Reporting to the Assistant Director of Food & Beverage, you will provide visionary leadership to a highly engaged team while driving operational excellence, financial performance,…
Added 12 mins ago
Director of Banquets
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
The Fairmont Chateau Lake Louise is seeking a dynamic and experienced Director of Banquets whose demonstrated leadership skills will enhance the reputation, quality and performance of our…
Added 12 mins ago
Restaurant General Manager - Lakeview Lounge (Contract)
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
Fairmont Chateau Lake Louise is seeking a dynamic Restaurant Manager. Reporting to the Assistant Director of Food & Beverage, this position will be responsible for the effective and…
Added 12 mins ago
Lifestyle Manager (Maternity Coverage - 18 Months)
Fairmont Hotels & Resorts
Jasper, AB
Temporary
Reporting to the Director, Housing and Lifestyle Operations, the successful candidate will be responsible for delivering an exceptional Colleague experience and fostering a positive,…
Added 12 mins ago
Banquet Houseperson
Fairmont Hotels & Resorts
Jasper, AB
Temporary
Reporting to the Director of Banquets, responsibilities and essential job functions include but are not limited to the following:
Added 12 mins ago
Specialist Talent Strategy & Programs
National Bank of Canada
Toronto, ON
Full-time
…will help bring talent initiatives to life, ensure seamless program delivery, and contribute to a positive employee and candidate experience. Your strong organizational skills, attention to…
Added 12 mins ago
Reservations Manager (Maternity Coverage)
Fairmont Hotels & Resorts
Banff, AB
Temporary
Reporting to the Director of Rooms, the Reservations Manager provides strategic and operational leadership for the Reservations department, balancing guest experience, commercial…
Added 12 mins ago
Housekeeping Clerk
Fairmont Hotels & Resorts
Jasper, AB
Temporary
Reporting to the Director, Housekeeping, responsibilities and essential job functions include but are not limited to the following:
Added 12 mins ago
Assistant Chief Steward
Fairmont Hotels & Resorts
Jasper, AB
Full-time
Maintaining an active Preventative Maintenance program in conjunction with the Director, Engineering
Added 12 mins ago
Fairmont Gold Pantry Attendant (Part-Time)
Fairmont Hotels & Resorts
Toronto, ON
Reporting to the Director of Fairmont Gold, the Fairmont Gold Pantry Attendant will be responsible for the following:
Added 12 mins ago
Regional Sales Coordinator
Fairmont Hotels & Resorts
Jasper, AB
Full-time
Reporting to the Director of Group Sales of Fairmont Jasper Park Lodge, responsibilities and essential job functions include but are not limited to the following:
Added 12 mins ago
Assistant Fairmont Gold Manager
Fairmont Hotels & Resorts
Banff, AB
Full-time
Reporting to the Director of Fairmont Gold, the Assistant Fairmont Gold Manager oversees the daily Fairmont Gold operation and serves as the department’s operational leader in the…
Added 12 mins ago
Assistant Director of Mixology
Fairmont Hotels & Resorts
Toronto, ON
Full-time
Support the Director of Beverage in developing and executing the overall beverage program and creative strategy, while assuming leadership responsibilities in their absence or when offsite.
Added 12 mins ago
Hairstylist - Casual
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
Added 12 mins ago
Housekeeping Houseperson (Seasonal)
Fairmont Hotels & Resorts
Jasper, AB
Temporary
Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:
Added 12 mins ago
Public Areas Houseperson (Seasonal)
Fairmont Hotels & Resorts
Jasper, AB
Temporary
Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:
Added 12 mins ago
Banquet Server (Part Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
Reporting to the Director of Banquets, responsibilities and essential job functions include but are not limited to the following:
Added 12 mins ago
Director of Venues (Full Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
$59,000 to $88,500 CAD / year
Full-time
Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Director of Venues, you will strategically lead the team to take guest…

Entrepreneurs' Organization

Manager, Chapter Operational Excellence

Canada

Pay: Compensation: $76,000-85,000 CAD
Job type: Full-time
Experience: Minimum 3 to 5 years of experience in operations, project management, association management, chapter/component relations, governance support, or a related field.
Posting language: English
Posted: Sep 23, 2026

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Original job description

THE ORGANIZATION

Entrepreneurs’ Organization (“EO”) is a global nonprofit membership organization and peer network for entrepreneurs, connecting approximately 20,000 members through more than 220 chapters worldwide. EO’s purpose is to move the world forward by unlocking the full potential of entrepreneurs. Since 1987, EO has helped entrepreneurs achieve transformational growth through life-enhancing connections, shared experiences, and collaborative learning. Guided by EO’s core values, trust and respect, thirst for learning, think big, be bold, and together we grow, EO’s international staff works across diverse cultures in support of EO’s global community. As an EO employee, you will work in a global entrepreneurial community and have opportunities for learning, collaboration, and professional growth. EO offers a competitive total rewards package, including benefits and professional development support, and a flexible work environment, subject to role, location, and applicable plan terms.

Position Summary

This role supports Entrepreneurs’ Organization. Employment may be through a local employing entity or employer-of-record partner, depending on the hiring location.

The Manager, Chapter Operational Excellence supports the implementation, coordination, and continuous improvement of EO’s Chapter Health Framework and related chapter operations initiatives. This role manages the tools, processes, resources, communications, and project plans that help regions and chapters understand chapter health, address operational challenges, and strengthen member value delivery.

This position serves as a key operations and project lead for chapter health workstreams, including Chapter Health Advisory Council initiatives, rollout of regional support and communication programs, chapter health communications, Presidents Meeting materials, chapter health reporting, and standard chapter operations resources. The Manager also supports chapter lifecycle, at-risk chapter, and governance processes to help ensure chapters receive consistent support, intervention, and guidance when needed.

Working closely with the VP, Chapter Operations, the Director, Chapter Health, the Senior Manager, Chapter President Success, the Chapter Staff Operations Manager, regional stakeholders, member leaders, and cross-functional teams, this role ensures chapter health initiatives are coordinated, clearly communicated, and integrated into EO’s broader planning and operational rhythms.

Essential Duties And Responsibilities

Chapter Health Framework and Workstream Management

Develop and lead a chapter leadership development strategy focused on Presidents and Area Directors.
Align leadership development programs, training, and resources with EO’s strategic plan, Chapter Health Framework, and organizational priorities.
Assess current leadership development offerings and identify opportunities to improve consistency, relevance, accessibility, and impact.
Use chapter health data, stakeholder feedback, and organizational priorities to inform leadership development strategy and program improvements.
Serve as a subject matter expert for initiatives and projects that impact Presidents, Area Directors, and chapter-facing leadership development.

Chapter Health Operations, SOPs, and Resources

Develop and maintain standard operating procedures for chapter health and chapter operations, including success metrics, escalation processes, and recommended practices.
Create and maintain a chapter guide and repository of best practices, templates, tools, and resources to support chapter success.
Coordinate the development and maintenance of chapter health resources, including SOPs, best practices, training materials, and communication tools.
Create support tools to help regions and chapters resolve common operational issues and enhance member value.
Ensure chapter health resources are accessible, current, consistent, and aligned with EO’s broader chapter operations strategy.

Chapter Performance, Lifecycle, and Governance Support

Support tools and processes to analyze chapter performance and share insights with stakeholders.
Assist in preparing quarterly reports on chapter health metrics, trends, risks, and recommendations for leadership review.
Monitor chapter health data, operational indicators, and stakeholder feedback to identify trends, risks, and opportunities for support.
Support chapter lifecycle processes, including new chapter integration, chapter development, probationary support, and potential revocation of the Chapter License Agreement.
Support at-risk chapter management by coordinating resources, interventions, communications, documentation, and escalation processes.
Maintain documentation and operational processes related to chapter governance, chapter compliance, and standard chapter operations policies.

Cross-Functional Coordination and Communication

Coordinate with the Senior Manager, Chapter President Success to ensure chapter health tools and insights inform President and Area Director training.
Coordinate with the Chapter Staff Operations Manager to ensure Chapter Staff receive clear resources, communications, and support related to chapter health and chapter operations.
Partner with regional teams, portfolios, member leaders, and staff stakeholders to ensure chapter health initiatives are implemented consistently and adapted appropriately by region.
Draft and coordinate chapter health communications, updates, presentations, and stakeholder materials.

Qualifications, Skills, And Knowledge Required

Bachelor’s degree or equivalent professional experience required.
Minimum 3 to 5 years of experience in operations, project management, association management, chapter/component relations, governance support, or a related field.
Strong project management skills, including the ability to manage timelines, deliverables, stakeholder input, and competing priorities.
Experience developing SOPs, operational resources, process documentation, or support tools.
Strong written and verbal communication skills, including the ability to create clear presentations, updates, and stakeholder-facing materials.
Experience managing direct reports or coaching team members.
Strong project and program management skills, including the ability to manage timelines, stakeholders, deliverables, and competing priorities.
Strong written and verbal communication skills, with the ability to communicate clearly across cultures, audiences, and leadership levels.
Ability to interact with entrepreneurs with tact diplomacy, and poise
Exercises confidentiality and discretion
Fluency in English
Willing to travel internationally; duties of this position require travel approximately 2-4 times per year with advance notice

POSTING DISCLOSURES

Compensation: $76,000-85,000 CAD

Benefits: Medical, dental, and vision coverage; life/disability coverage; retirement benefits with immediate vesting; paid sick leave; paid time off/vacation; paid holidays; parental leave, if applicable; home office, wellness and professional development benefits, as applicable.

Existing Vacancy: This posting is for an existing vacancy.

Candidate Data Privacy Notice: HR Candidate Privacy Notice 2026.pdf

Accessibility / Accommodations: EO will provide accommodations during the recruitment process and employment as required by applicable law. Applicants needing assistance should contact recruitment@eonetwork.org.

Work Environment / Physical Requirements / Role Conditions

This role is primarily sedentary/light work and requires regular use of a computer, telephone, and video-conference platforms.
The role requires the ability to communicate effectively in writing and verbally and to participate in virtual and in-person meetings.
The role requires travel up to 20%
The role requires occasional early morning/evening meetings across time zones
The role requires lifting/moving up to 5 kgs, as applicable.

EQUAL OPPORTUNITY / FAIR RECRUITMENT

EO is committed to equal opportunity and fair treatment in recruitment and employment.

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More about this job

Responsibilities

Manage and improve chapter health operations by developing procedures, resources, reporting, communications, and project plans that support chapters and regional teams. Coordinate leadership development, chapter lifecycle and at-risk chapter processes, governance support, and cross-functional initiatives to strengthen chapter performance and member value.

Requirements

A bachelor’s degree or equivalent professional experience is required, along with 3–5 years of experience in operations, project management, association management, chapter relations, governance support, or a related field. Candidates should have strong project and program management, communication, SOP development, stakeholder coordination, and team coaching experience; English fluency and willingness to travel internationally are also required.

Skills

Project Management
Program Management
Chapter Operations
Leadership Development
Standard Operating Procedures
Process Documentation
Chapter Health Analysis
Governance Support
Stakeholder Management
Cross-Functional Coordination
Written Communication
Verbal Communication
Presentation Development
Risk Management
Team Coaching
Cross-Cultural Communication

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Life and Disability Coverage
Retirement Benefits
Paid Sick Leave
Paid Time Off
Paid Holidays
Parental Leave
Home Office Benefits
Wellness Benefits
Professional Development Benefits

Visa sponsorship

Not detected in the job text

Keywords

Chapter Health Framework
Chapter Operations
Leadership Development
Presidents
Area Directors
Standard Operating Procedures
Chapter Guide
Best Practices
Chapter Health Metrics
Performance Reporting
Risk Monitoring
Chapter Lifecycle
At-Risk Chapter Management
Chapter Governance
Chapter Compliance
Chapter License Agreement
Project Plans
Stakeholder Communications
Training Materials
Member Value
Regional Support
Escalation Processes
Association Management
Cross-Functional Coordination
International Travel

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