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Added 1 min ago
M-
Assistant Manager
Midas - Edmonton 5392
Edmonton, AB
- $60,000 to $75,000 CAD / year
- Other
A focus on front counter customer service and sales utilizing your previous automotive parts/service and wheel/tire experience
Added 1 min ago
CC
Automotive Estimator
Craftsman Collision
Vernon, BC
- Full-time
Resolves customer service concerns and escalates to the Shop Manager where appropriate;
Added 1 min ago
Customer Service Specialist
Univar Solutions
Edmonton, AB
Reporting to the CS Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from beginning to end, providing a single point…
Added 1 min ago
MR
Merchandiser
Match Retail
Thompson, MB
- $30 CAD / hour
- Contract
We work with our clients, Nespresso, and service major retailers.
Added 1 min ago
MR
Merchandiser (Corner Brook, NL)
Match Retail
Corner Brook, NL
- $30 CAD / hour
- Contract
We work with our clients, Nespresso, and service major retailers.
Added 1 min ago
AR
Area Sales Manager - SMERFE
Algonquin Resort
Toronto, ON · Etobicoke, ON
- Full-time
WE'RE HIRING: AREA SALES MANAGER (Multi Properties)
Added 1 min ago
AF
Senior Financial Service Representative - Office 1547
Attain Finance
Brampton, ON
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 1 min ago
M
Sales Development Representative - Oshawa
Medfar
Oshawa, ON · Ottawa, Ontario
- Full-time
An experience as a Medical office assistant (MOA), customer service, or Marketing experience.
Added 1 min ago
LC
Inbound Sales Development Representative - Hospitality
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Excellent customer service and telephone skills, including strong listening, verbal and written communication;
Added 1 min ago
PA
Automotive Sales Representative
Pfaff Automotive Partners Inc.
Thornhill, ON
- Full-time
A customer-focused approach with a commitment to delivering exceptional service.
Added 1 min ago
SD
Patient Care Specialist-4
Shoppers Drug Mart
Mississauga, ON
- Full-time
…support program. The PCS is responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service. This colleague is action…
Added 1 min ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Milton, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 min ago
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(CAN) Team Leader, Transportation (Contract - 14 Months Maternity Coverage) Mon-Fri 1:00am to 9:30am
Walmart
Surrey, BC
- Full-time
…carrier vehicles in order to provide an on-time, cost-effective service to the customer. The incumbent is also responsible for coordinating all activities related to the flow of freight.…
Added 1 min ago
BU
Production and Operations Manager
BE Ultimate Apparel
Vancouver, BC
- Full-time
…BE Athletics, our next chapter that brings the same craft, service, and teamwear support to more teams, programs, sports, and communities across the world. We're a Certified B Corporation,…
Added 1 min ago
W
(CAN) Pharmacy Assistant
Walmart
Chatham-Kent, ON
- Part-time
…team player. They are a key member in the delivery of superior customer…
Added 1 min ago
GD
DYNAMITE - Assistant Manager - Quartier DIX30 (Square)
Groupe Dynamite, Inc Garage
Brossard, QC
- Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 1 min ago
HA
Safety Specialist
Harbour Air
Vancouver, BC
- Full-time
We connect BC's communities, bringing Safety First, Service, Integrity, Efficiency, and Team Spirit to every decision, every customer interaction, and every destination we serve.
Added 1 min ago
PT
Operations Manager
Panache Talent Inc.
Ottawa, ON
- Full-time
Combining strong technical knowledge with hands-on leadership, the Operations Manager oversees the operational team, manages resources and external service providers, and ensures the…
Added 1 min ago
L
Deli Assistant Department Manager - Full Time
Longo's
Milton, ON
- Full-time
Provide exceptional customer service to all Team Members, Customers and Vendors
Added 1 min ago
TT
National Account Manager
Top Tier Talent Group
Toronto, ON
- Full-time
…volumes, secure additional transportation lanes, and expand customer partnerships. Working closely with carrier sales and operations teams, this individual will ensure competitive…
Added 1 min ago
KR
Bilingual Sales Account Manager - (South Shore / Rive-Sud)
KIT Recruitment
QC · Laprairie, QC
- $100,000 to $115,000 CAD / year
- Full-time
…Logistics, and meat processing operations teams to support customer growth, product availability, service levels, and overall business…
Added 1 min ago
NC
Hospital Manager
NVA Canada
Winnipeg, MB
- Full-time
…potential? Plessis Veterinary Hospital is looking for a Hospital Manager who’s passionate about team culture, operational excellence, and delivering standout employee, client and patient…
Added 1 min ago
OI
Bilingual Adjudicator / Case Manager
OXARO Inc.
Ottawa, ON
- Full-time
Strong customer service skills, including experience managing dissatisfied applicants or customers.
Added 1 min ago
KH
Administrative Assistant
Kennedy House
Toronto, ON · East York, ON
- Full-time
The successful candidate will report to the Shelter Manager, Kennedy House Youth Shelter, and will provide receptionist and administrative support in the daily operation of the facility.
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L
Learning Design Specialist (12 Month Contract)
Longo's
Vaughan, ON
- Contract
Customer Service Orientation – Understands stakeholder needs and delivers effective learning solutions in a responsive and timely manner.

Entrust

Cloud Technical Program Manager

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in Technical Program Management, with at least 5 years focused on cloud infrastructure, SaaS operations, or platform engineering programs
Posting language: English
Posted: Nov 2, 2026

Original job description

Position Overview:

Entrust is currently looking for a Cloud Technical Program Manager to join our team. This position is based in our Shakopee, Minnesota, Ottawa, Canada, or Paris, France office and will report to the VP, SaaS & Infrastructure Operations. The Cloud Technical Program Manager serves as the single point of contact and strategic liaison between Entrust and its managed cloud services partners. This role ensures seamless coordination across all internal functions - including Operations, Engineering, Security, Compliance, Product, Professional Services and Customer Success - to deliver reliable, scalable, and compliant SaaS platform operations. The Cloud TPM drives cross-functional alignment, manages program execution, and ensures operational excellence across the cloud platform lifecycle, including establishing a consistent reporting cadence, coordinates definition and tracking of key performance indicators (KPIs), and maintaining an executive-ready operational dashboard. The role also proactively identifies, documents, and escalates risks, issues, and dependencies, driving mitigation plans and ensuring timely decision-making and stakeholder alignment.

Key Responsibilities:

Vendor/Partner Coordination: Act as the primary liaison between the organization and the cloud managed services provider, ensuring alignment on SLAs, deliverables, roadmaps, and escalation processes.
Cross-Functional Program Management: Orchestrate initiatives across Service, DevOps, SRE, R&D, Security, Compliance, Product Management, FinOps, and Customer Success teams to ensure unified execution.
Operational Excellence: Drive incident management processes, change advisory board reviews, capacity planning, and SLA compliance monitoring across the platform.
Security & Compliance Oversight: Coordinate security operations, PCI-DSS compliance, vulnerability management, and third-party risk management (TPRM) assessments with both internal and partner teams.
Release & Deployment Governance: Oversee and report on the end-to-end release lifecycle, coordinating between R&D and the managed service partner to ensure timely and reliable deployments.
Stakeholder Communication: Provide regular executive reporting on platform health, SLA performance, incidents, risks, and program milestones. Facilitate operational review meetings with internal and partner leadership.
Global Scalability: Support the expansion of the cloud platform to additional regions and product lines, ensuring governance models, SOWs, and operational playbooks scale effectively.
Transition & Reversibility Planning: Own the planning and execution of service transition activities, including onboarding, knowledge transfer, and reversibility/exit strategy development.

Basic Qualifications:

8+ years of experience in Technical Program Management, with at least 5 years focused on cloud infrastructure, SaaS operations, or platform engineering programs
Proven experience managing third-party/vendor relationships in a managed services or outsourced operations model
Strong technical understanding of cloud platforms (AWS, Azure, or GCP), CI/CD pipelines, Infrastructure-as-Code (IaC), and containerization technologies
Deep familiarity with SRE practices, incident management, change management (CAB/CCB), and SLA/SLO governance
Experience managing global/multi-region cloud platform expansions
Familiarity with FinOps practices, cloud cost optimization, and spend governance
Background in security-sensitive industries (financial services, payments, identity management)
Experience with observability stacks (Splunk, Grafana, ELK) and SIEM platforms
Experience with regulatory compliance frameworks such as PCI-DSS, SOC 2, or ISO 27001
Exceptional stakeholder management and communication skills, with the ability to influence across engineering, security, product, legal, and executive leadership
PMP, PgMP, or similar program management certification; ITIL or cloud certifications (AWS Solutions Architect, Azure Administrator) are a plus
Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience)

Key Competencies:

Cross-functional leadership and influence without authority
Vendor and contract governance
Risk identification and mitigation
Executive communication and reporting
Agile and ITIL methodologies
Data-driven decision making

Where you will be: Minneapolis, MN; Ottawa, Canada; or Paris, France.

About Entrust: Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions - and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Join us. Together we’ll create solutions for a more connected, mobile and secure life.

For more information, connect with us at http://www.entrust.com/.

Entrust Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

NO AGENCIES, NO RELOCATION

#ENT123

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More about this job

Responsibilities

Serve as the primary liaison with managed cloud services partners and coordinate cross-functional programs covering platform operations, security, compliance, releases, and global expansion. Monitor operational performance and risks, lead transition and reversibility planning, and provide executive reporting on platform health, SLAs, incidents, and milestones.

Requirements

Requires 8+ years of technical program management experience, including at least 5 years focused on cloud infrastructure, SaaS operations, or platform engineering, plus experience managing vendors and global cloud platforms. Candidates should have strong knowledge of cloud technologies, SRE and operational governance, security and compliance, FinOps, and stakeholder communication; a relevant bachelor's degree or equivalent experience and program management certification are specified.

Skills

Technical Program Management
Cloud Infrastructure
SaaS Operations
Vendor Management
Cross-Functional Leadership
Incident Management
Change Management
SRE Practices
SLA/SLO Governance
Security and Compliance
PCI-DSS
CI/CD
Infrastructure as Code
Containerization
FinOps
Executive Reporting

Visa sponsorship

Not detected in the job text

Keywords

AWS
Azure
GCP
CI/CD
Infrastructure as Code
Containerization
SRE
Incident Management
Change Advisory Board
SLA
SLO
FinOps
Cloud Cost Optimization
Splunk
Grafana
ELK
SIEM
PCI-DSS
SOC 2
ISO 27001
Third-Party Risk Management
PMP
PgMP
ITIL
AWS Solutions Architect
Azure Administrator
Agile
Vendor Governance
Cloud Operations
Release Management

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