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AI Forward Deployed Technology Senior Manager
Accenture
Mississauga, ON · Montreal, QC
- Full-time
An AI Native Technology Leader with strong experience building cloud-native solutions and deep expertise in designing and deploying agentic systems for enterprise environments. You thrive…
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Property Field Claims Manager
Allstate
Toronto, ON
- Full-time
…belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity…
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Branch Manager
RBC
Levis, QC
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
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Mechanical Engineer
Enerflex Ltd
Calgary, AB
…independent power producers (IPPs), industrial facilities, mining operations, and other critical infrastructure…
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Manager, Technology Strategy & Innovation
OMERS
Toronto, ON · Head Office Toronto
- Full-time
…IT governance; and strong business acumen across strategy, operations, market dynamics and emerging…
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Information Security Analyst (Detection Engineer)
TD
Toronto, ON
- Full-time
…cybersecurity monitoring, detection engineering, and security operations improvement. This role will help develop and maintain effective security detections, improve alert quality, support…
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PIA Client Service Associate
TD
AB
- Full-time
Knowledge of wealth management and/or operations is an asset
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Information Security Analyst II ( Social Engineer Threat Analyst)
TD
Toronto, ON
- Full-time
Support and execute phishing defense operations by scoping threats, identifying impacted users or systems, and recommending mitigation actions.
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Executive Assistant
TD
Toronto, ON
- Full-time
If you're a highly organized individual who can help maintain smooth business operations through strong administration skills, we want you to join our team.
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Workplace Ambassador
TD
Montreal, QC
- Full-time
Own café and coffee operations – managing inventory, restocking supplies, and ensuring everything runs seamlessly behind the scenes
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Prentiss Site Administrative Specialist
Dow
Prentiss, AB
- Full-time
…environment and enjoys supporting leaders, teams, and business operations. In this role, you will provide broad administrative support while exercising discretion, independent judgment, and…
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Centre of Excellence (COE) Change Partner
BMO
Toronto, ON · FCP
- Full-time
Works as part of a “deal team” with COE program owner and operations partners to ensure effective process design & sustainment plans are in place.
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Human Resources Manager
Bureau Veritas
Mississauga, ON
This is an exciting opportunity for an experienced HR leader who enjoys balancing high-level strategy with hands-on execution in a fast-paced, growth-oriented environment.
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Senior Mobile Sales Associate
Best Buy Canada
Timmins, ON
- Full-time
Grow your career in similar roles (sr. admin specialist, sr. product process specialist, sr. fulfillment specialist) or development roles (team lead, assistant store leader, store leader).
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Director Operations
Piramal Pharma Ltd
Aurora, ON
- Full-time
The Operations Director will serve as a leader in the company overseeing, Production, Warehouse, Technology Transfer, Facility & Maintenance departments with the main purpose of managing…
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Gestionnaire Principal, Synchronisation de l'approvisionnement / Senior Manager, Supply Synchronization
RTX
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
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Coordonnateur(trice), campagnes marketing
EXFO
Montreal, QC · Quebec, QC
- Full-time
Présente dans plus de 25 pays et comptant plus de 2 000 employés, EXFO est le leader mondial des tests de fibre optique et possède le plus important déploiement de solutions d’assurance de…
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Manager, Child Intervention - Grand Prairie, AB
Government of Alberta
Grande Prairie, AB
Are you a transformational leader with a passion for strengthening children, youth, families, and communities? Children and Family Services – North Region is seeking an experienced Manager,…
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Global Study Manager
GSK
Mississauga, ON
- Full-time
GSM will be the Working Group (WG) Lead for Clinical Operations with accountability for the operational delivery of clinical study/studies to time, quality, and budget, company standards…
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Coordo. Opérations Clients | Customer Ops Coordinator
Tarkett Sports
Montreal, QC
- Full-time
FieldTurf, leader mondial du gazon artificiel avec plus de 25 000 installations. De la NFL à la MLS en passant par les universités renommées, les établissements scolaires d'élite et les…
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PC
Food & Beverage Assistant Manager, Brazen
Pursuit Collection
Banff, AB · CAN - Mount Royal Hotel
- Full-time
The Assistant Manager ensures the smooth running of the day-to-day operations for the hotel restaurant and special events, including banquets.
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PC
Director, Marketing - Banff Jasper Collection
Pursuit Collection
Banff, AB · Calgary, AB · Canmore, AB · CAN - Calgary Office
- Full-time
…closely with Pursuit's growth marketing, brand, digital and operations teams, this leader turns business strategy into marketing action, owns revenue targets, and is a driving force behind…
Added 3 mins ago
PC
Jr Sous Chef, Banff Gondola
Pursuit Collection
Banff, AB
- Full-time
A promoter of teamwork inter-departmentally to ensure on-going positive relations within the kitchen, front of house operations along with other departments
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PC
Bartender, Aalto
Pursuit Collection
Jasper, AB · CAN - Pyramid Lake Lodge
- Full-time
Make employee and guest safety a cultural cornerstone to maintain our reputation as an industry leader and guest safety advocate
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PC
Assistant Food & Beverage Manager, Northern Lights Alpine Kitchen
Pursuit Collection
Banff, AB
- Full-time
The Assistant Manager ensures the smooth running of the day-to-day operations for the restaurant and special events, including banquets.

Entrust

Principal Application DevOps Engineer, AI & Automation

Canada

Full-time

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Job details

Job type: Full-time
Experience: 10+ years of experience across software engineering, DevOps, site reliability engineering, application operations, production engineering, or related disciplines.
Posting language: English
Posted: Oct 7, 2026

Original job description

Position Overview:

The IFI Cloud Service includes a broad set of customer-facing services, application components, databases, integrations, and on-premises cloud infrastructure. The Principal Application DevOps Engineer, AI & Automation will bring an application-first engineering perspective to Cloud Services and serve as a key bridge between R&D and Operations.

This is a senior, hands-on individual contributor role for a technical leader who can anchor application operations and progressively build AI-enabled automation capability within Cloud Services. The role is responsible for advancing application observability, production triage, release engineering, deployment automation, and operational readiness, while reducing reliance on development resources for day-to-day production insight and release support.

The individual will also lead practical adoption of AI within operational workflows. The focus is not limited to using AI as a personal productivity tool. This role will identify, design, build, and operationalize AI-assisted solutions that improve incident response, monitoring quality, deployment assurance, root cause analysis, and operational decision-making. The successful candidate will be comfortable moving from an idea or proof of concept to a secure, supportable solution used by the team.

Responsibilities:

Application Operations & Observability

Develop deep working knowledge of IFI application architecture, service dependencies, transaction flows, and common failure modes.
Define and implement application health indicators, service-level indicators, dashboards, alerts, and diagnostic views that connect system behavior to customer and application impact.
Advance monitoring beyond infrastructure signals such as CPU, disk, memory, and connections by incorporating application behavior, transactions, errors, latency, dependencies, and business-process health.
Partner with engineers and support teams to improve telemetry, logging, tracing, application diagnostics, and supportability.
Establish standards for actionable alerting, monitoring coverage, operational runbooks, and application readiness.

Incident Triage, Reliability & Problem Management

Lead application-focused triage for complex production incidents and help the team distinguish symptoms from application, integration, data, deployment, or infrastructure causes.
Use logs, metrics, traces, code-level context, database signals, and deployment history to accelerate diagnosis and recovery.
Drive root cause analysis and corrective-action planning for recurring or high-impact issues.
Identify reliability risks and translate findings into engineering improvements, automation, monitoring changes, and backlog items.
Coach Cloud Services engineers in application-aware troubleshooting and production engineering practices.

Software Delivery & Release Engineering

Own and improve deployment automation, CI/CD pipelines, release engineering practices, and environment promotion processes.
Establish release standards, deployment validation, post-deployment assurance, rollback procedures, and production-readiness criteria.
Partner with R&D to define clear operational handoffs, ownership boundaries, and support expectations for new and changed capabilities.
Advance practices such as automated testing, progressive delivery, Blue/Green deployments, controlled cutovers, and automated recovery.
Reduce manual steps, release risk, and dependency on individual subject matter experts.

AI-Enabled Operations & Automation

Identify and prioritize operational problems where AI can materially improve speed, quality, consistency, or engineering capacity.
Design and build practical AI-assisted solutions for alert enrichment, incident summarization, triage guidance, log and telemetry analysis, deployment validation, anomaly investigation, knowledge retrieval, and corrective-action recommendations.
Move AI opportunities from concept through prototype, validation, production implementation, adoption, and measurable outcome tracking.
Integrate approved AI capabilities with operational data sources, monitoring platforms, delivery pipelines, knowledge repositories, and team workflows.
Apply appropriate security, access, data-handling, validation, auditability, and human-review controls to AI-enabled operational solutions.
Establish reusable patterns and coach engineers so AI adoption becomes a team capability rather than a collection of isolated experiments.

Technical Leadership & Partnership

Serve as a senior technical leader and change agent without requiring formal people-management responsibility.
Influence architecture, tooling, engineering priorities, and operating practices across Cloud Services, R&D, AppOps, and related partners.
Turn ambiguous operational needs into a clear technical approach, delivery plan, and measurable result.
Mentor engineers through hands-on pairing, technical reviews, troubleshooting sessions, and reusable guidance.
Communicate technical findings and recommendations clearly to engineering, operations, product, and leadership audiences.
Participate in scheduled daytime on-call coverage as part of a follow-the-sun support model and in off-hours maintenance windows as assigned.

Success Measures

Improved application-level observability and earlier detection of customer-impacting conditions.
Faster, more consistent application triage with less dependency on R&D or individual subject matter experts.
Increased Cloud Services ownership of release, deployment, validation, and operational-readiness activities.
Reduced avoidable alert noise, recurring incidents, manual release effort, and deployment failures.
Production use of AI-enabled operational capabilities with demonstrated adoption and measurable value.
Greater application and software-delivery depth across the broader Cloud Services engineering team.

Basic Qualifications:

Bachelor's degree in Computer Science, Software Engineering, Information Technology, or an equivalent combination of education and relevant experience.
10+ years of experience across software engineering, DevOps, site reliability engineering, application operations, production engineering, or related disciplines.
Extensive experience supporting enterprise SaaS or distributed microservices applications in production environments.
Strong software-development or scripting capability and the ability to read, troubleshoot, and improve application code and automation.
Hands-on experience with CI/CD, configuration automation, deployment tooling, source control, and software release practices.
Demonstrated expertise with application performance monitoring, centralized logging, distributed tracing, alert design, and production diagnostics.
Experience leading complex incident triage, root cause analysis, and reliability improvements across application and infrastructure boundaries.
Experience building or integrating AI-assisted engineering or operations solutions, including agentic AI workflows, AI agents, or tool-using automation beyond basic code generation or ad hoc analysis.
Ability to lead through influence, mentor experienced engineers, and deliver meaningful progress in an environment with shared ownership.

Preferred Qualifications:

Experience supporting highly available applications and services in on-premises or private-cloud environments.
Experience with tools such as Datadog, Splunk, Jenkins, Octopus Deploy, Ansible, Terraform, GitHub, or comparable platforms.
Experience designing operational workflows that use generative AI, AI agents, retrieval-augmented generation, or machine-learning-based analysis.
Familiarity with responsible AI practices, including data protection, validation, human oversight, prompt and model risk, and production monitoring.
Experience with secure, highly available, regulated, or payment-related services.
Experience with Blue/Green deployment models, automated post-deployment assurance, and production-readiness reviews.

About Entrust

Entrust keeps the world moving safely by enabling trusted identities, payments, and data protection around the globe. People rely on seamless, secure experiences when crossing borders, making purchases, accessing corporate networks, and interacting with digital services. Entrust delivers a broad portfolio of identity, payment, and data-protection solutions to organizations around the world.

Entrust Corporation is an equal opportunity employer, including veterans and people with disabilities.

NO AGENCIES, NO RELOCATION

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:

Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities - but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world - together.

Apply today!

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More about this job

Responsibilities

Lead application operations, observability, production incident response, reliability improvements, and release engineering for Cloud Services, while strengthening operational ownership and collaboration with R&D. Identify, build, and operationalize secure AI-enabled tools and workflows that improve monitoring, triage, deployment assurance, and operational decision-making.

Requirements

Requires a bachelor's degree or equivalent relevant education and experience, 10+ years in software engineering, DevOps, SRE, application operations, or related fields, and extensive production experience with enterprise SaaS or distributed microservices. Candidates need strong development or scripting skills, CI/CD and release expertise, application monitoring and diagnostics experience, complex incident leadership, and experience building or integrating AI-assisted engineering or operations solutions.

Skills

Application Operations
DevOps
Site Reliability Engineering
Application Observability
Incident Triage
Root Cause Analysis
CI/CD
Release Engineering
Deployment Automation
AI-Assisted Operations
Agentic AI Workflows
Distributed Tracing
Centralized Logging
Application Performance Monitoring
Infrastructure as Code
Production Diagnostics

Benefits

Career Growth
Flexible Work Options
Collaborative Work Environment
Diversity and Inclusion

Visa sponsorship

Not detected in the job text

Keywords

Cloud Services
Enterprise SaaS
Microservices
Application Observability
Service-Level Indicators
Application Performance Monitoring
Centralized Logging
Distributed Tracing
Incident Management
Root Cause Analysis
CI/CD
Jenkins
Octopus Deploy
Ansible
Terraform
GitHub
Datadog
Splunk
Blue/Green Deployment
Progressive Delivery
Generative AI
AI Agents
Retrieval-Augmented Generation
Machine Learning
Responsible AI
Production Readiness
Deployment Validation
Configuration Automation
On-Premises Infrastructure
Regulated Services

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