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Added 10 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11619
Added 10 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11619
Added 10 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11612
Added 10 mins ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11491
Added 10 mins ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11491
Added 10 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11612
Added 10 mins ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11518
Added 10 mins ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…analysis activities, facilitate workshops, document functional and technical requirements, support UX and solution design, conduct feasibility studies and cost-benefit analyses, manage…
Added 10 mins ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11518
Added 10 mins ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…365, Power Platform, Azure, and Dataverse, along with proven Technical Lead experience. The ideal candidate will have extensive enterprise application development experience, strong…
Added 10 mins ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…365, Power Platform, Azure, and Dataverse, along with proven Technical Lead experience. The ideal candidate will have extensive enterprise application development experience, strong…
Added 17 mins ago
VE
Elevator mechanic
Venture Elevator
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- $65.64 to $68.03 CAD / hour
- Full-time
Technical Standards Safety Authority (TSSA) Certification
Added 55 mins ago
UO
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University of Victoria
Victoria, BC
- Full-time
Public/customer service experience in business, administration, education or other high-volume setting
Added 1 hour ago
PD
Operations Administrator
Prep Doctors®
Mississauga, ON
- Full-time
…to optimize operations, manage data analytics, and support customer success…
Added 1 hour ago
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- Full-time
Translate technical challenges and business priorities into clear, engaging messages tailored to diverse internal audiences.
Added 1 hour ago
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- Full-time
Company Description GMA is a dedicated technical representative organization focused on building strong, mutually beneficial relationships between manufacturers and customers. The company…
Added 2 hours ago
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Added 2 hours ago
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6+ months of previous call centre or phone-based customer service experience handling a high volume of calls (40+ per day).
Added 2 hours ago
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Hotel managing supervisor
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- From $25.5 CAD / hour
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Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Added 2 hours ago
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Consult user guides, technical manuals and other documents to research and implement solutions
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Added 3 hours ago
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Senior Manager - Senior Tech Lead – AI & Technology Transformation
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…including Finance, HR, Legal, Risk, Compliance, Operations, and Customer Service functions, with a strong focus on security, permissions, and data…
Added 3 hours ago
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- Full-time
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Added 3 hours ago
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Edson, AB
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- Full-time
- Part-time
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Entuitive

Junior IT Desktop Support Specialist

Remote, Canada

Remote

Competitive base salary: $50,000 to $60,000 (aligned with experience, qualifications, and education) · Full-time

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Job details

Pay: Competitive base salary: $50,000 to $60,000 (aligned with experience, qualifications, and education)
Job type: Full-time
Workplace: Remote
Experience: 1-2 years of experience in a technical support, help desk, or IT co-op/internship role.
Posting language: English
Posted: Oct 8, 2026

Original job description

What is the opportunity?

We are a firm that does things a little differently. This is your opportunity to join our high-calibre, experienced group of professionals on a mission to re-imagine the future by changing the way that buildings are conceived and constructed.

Entuitive is looking for an IT Desktop Support Specialist based out of our Toronto office. We are passionate about our work and the talented individuals that get to deliver complex projects on a regular basis.

We're looking for a Junior IT Support Specialist to join our internal IT team in Toronto. This is a hands-on, front-line role for someone who genuinely enjoys solving technical problems and helping people - you'll be the friendly first point of contact when a colleague's laptop won't connect, an app needs troubleshooting, or a new hire needs to be set up on day one. You'll work alongside our Intermediate and Senior IT staff, learning our environment (Microsoft 365, ManageEngine endpoint management, FortiClient/FortiGate networking, and more) while building the foundation for a long-term career in IT. We invest in our IT team's growth: this role has a clear path toward Intermediate IT Support as you develop.

What will you do?

Serve as the first point of contact for IT support requests from staff across our Toronto to Vancouver offices, via our ticketing system, phone, and in person.
Set-up computer equipment for employee use, ensuring proper wiring setup, software configuration, and user orientation.

Troubleshoot day-to-day hardware, software, printer, peripheral, and mobile device (iOS/Android) issues, escalating complex cases to Intermediate/Senior IT staff when needed.
Monitor and action helpdesk tickets and technical requests from staff in a timely manner ensuring to escalate issues as required.
Image, configure, and deploy laptops and desktops using our standard corporate image and endpoint management tools.
Support new hire onboarding and departure offboarding - account setup, hardware provisioning, and access changes.
Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) and basic Windows 10/11 issues.
Help troubleshoot Wi-Fi and VPN connectivity, and support basic networking needs in the office.
Keep accurate, timely documentation of tickets, assets, and resolutions, and follow defined SLAs for response and resolution.
Follow and help refine checklists and best practices for common, recurring support tasks.
Take on other IT support duties as assigned as our team and technology environment grow.

Resolve hardware issues, including replacing parts or coordinating full replacements and back-up systems as needed to minimize downtime for our employees.

What do you need to succeed?

1-2 years of experience in a technical support, help desk, or IT co-op/internship role.
Post-secondary education or diploma in Computer Science, Information Technology, or a related field - or equivalent hands-on experience.
Working knowledge of Windows 10/11 in a business environment, plus the Microsoft 365 suite.
Comfort troubleshooting desktop/laptop hardware, printers, peripherals, and mobile devices.
A basic understanding of core networking concepts (TCP/IP, Wi-Fi, VPN).
Excellent verbal and written communication skills and a genuine customer-service mindset - this is a people-facing role.
Strong organizational skills and the ability to juggle multiple requests in a fast-paced, multi-site environment.
A self-motivated, curious approach and real enthusiasm for technology.

Exceptionally strong analytical and problem-solving skills.

Exceptional customer service capability with the proven ability to interact professionally with all levels of employees within an organization while building strong working relationships.

Flexible, positive, and organized, able to work independently as well as within the team.

Why Entuitive?

At Entuitive, we’re driven by a shared passion for creativity, collaboration, and technical excellence. We see what others can’t - connecting the big picture with the finest details to deliver solutions that push the boundaries of building design, construction, and operations.

We operate as one company, fostering a supportive culture built on teamwork, respect, and shared success. Our flexible hybrid work model (37.5-hour workweek, with three in-office days, empowers balance while keeping us connected and collaborative.

You’ll have the opportunity to work on meaningful, high-impact, and truly cool projects that shape skylines and communities across Canada and beyond. We’re deeply committed to professional growth - from hands-on mentoring and technical training to continued education and defined pathways toward leadership - ensuring every team member can grow their career with purpose.

Compensation, Benefits, & Total Rewards

We believe in rewarding the expertise and dedication that drives our success.

Competitive base salary: $50,000 to $60,000 (aligned with experience, qualifications, and education)
Profit Sharing: An above-market, performance-based annual profit-sharing program with a strong track record of meaningful payouts.
Retirement: RRSP matching up to 5%
Health & wellness: Employer-paid health insurance, comprehensive wellness program, and generous parental leave
Time off: Generous vacation plan based on experience
Culture & community: Team-building activities, social events, and a supportive environment where we celebrate success together

For junior and intermediate team members, Entuitive offers a strong foundation for growth through dedicated mentoring, coaching, and diverse project exposure, supported by continuing education opportunities and clear career pathways to leadership.

About Entuitive

We are deeply committed to fostering an inclusive, equitable, and accessible environment where all employees and clients feel valued, respected, and supported. Entuitive will ensure that reasonable accommodations are made to persons with disabilities during the recruitment and assessment processes.

If you are excited about this opportunity and are interested in learning more about Entuitive, please check out our About Us page.

At Entuitive, we prioritize human-centric evaluation methods and do not utilize AI for screening or recruitment processes.

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for IT support requests, managing hardware setup, software configuration, and troubleshooting for staff. Monitor the helpdesk ticketing system and provide timely resolution for technical issues while escalating complex cases to senior staff.

Requirements

Requires 1-2 years of experience in technical support or a related IT role and a post-secondary diploma in a relevant field. Candidates must possess strong knowledge of Windows and Microsoft 365, along with excellent communication and problem-solving skills.

Skills

Technical support
Help desk
Microsoft 365
Windows 10/11
Hardware troubleshooting
Software configuration
Networking
TCP/IP
Wi-Fi
VPN
Customer service
Ticketing system
Mobile device management
Onboarding
Endpoint management

Benefits

Profit sharing
RRSP matching
Health insurance
Wellness program
Parental leave
Vacation plan

Visa sponsorship

Not detected in the job text

Keywords

IT Desktop Support
Microsoft 365
ManageEngine
FortiClient
FortiGate
Windows 10
Windows 11
Hardware
Software
Networking
TCP/IP
Wi-Fi
VPN
Helpdesk
Ticketing system
Endpoint management
Onboarding
Mobile devices
iOS
Android
Outlook
Teams
SharePoint
OneDrive
Technical support

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