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Added 1 min ago
QP
Leasing Associate, New Developments, Residential
QuadReal Property Group
Vancouver, BC
- Full-time
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion.…
Added 1 min ago
I
Customer Service Specialist
ITW
Tecumseh, ON
- Full-time
Product, Systems & Commercial Expertise: Builds strong product, application, and D365 knowledge to efficiently support customers, process orders, troubleshoot issues, and ensure pricing…
Added 1 min ago
I
Associate Product Manager
ITW
Tecumseh, ON
- Full-time
Assist in defining product specifications and application requirements with engineering teams to support the development of robotic welding and automation solutions.
Added 1 min ago
Welder
Tigercat | MacDonald Steel
Woodstock, ON
Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
Added 1 min ago
Industrial Painter
Tigercat | MacDonald Steel
Brant, ON
Remove grease, dirt, paint, or rust in preparation for paint application, using abrasives, solvents, or sandblasters
Added 1 min ago
Custom Machinist
Tigercat | MacDonald Steel
Cambridge, ON
Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
Added 1 min ago
DC
Lead Electrical Engineer
Danaher Corporation
Burnaby, BC · CAN - Burnaby - Cytiva
- Full-time
The Lead Electrical Engineer will play a key role in the design, development, and continuous improvement of electrical systems for advanced industrial automation equipment, including…
Added 1 min ago
DC
Sr. Software Project Manager (Scaled Agile /Device Development)
Danaher Corporation
Guelph, ON · Toronto, ON · Concord, ON · CAN - Concord - AB Sciex LP
- Full-time
Lead platform and application software planning, controlling and coordination of a development team\release train to deliver and meet defined goals using Scaled Agile development practices.
Added 1 min ago
UW
Development Officer
United Way Golden Horseshoe
Brantford, ON
- Full-time
Application Deadline: October 21, 2026 at 4:00 p.m. Eastern Time
Added 18 mins ago
M
Business Development Advisor - Southern Alberta - Calgary
Mitacs
Calgary, AB
- Full-time
- Temporary
Provide business and application development support to all Mitacs programs
Added 18 mins ago
IF
Intern/Student – Compliance and Controls (Winter 2027)
iA Financial Group
Montreal, QC · Brossard, QC
- Full-time
…regulatory analyses and initiatives, to help ensure the effective application of the regulatory risk management framework at iA Dealer…
Added 18 mins ago
IF
Actuarial Science and Data Science Intern (Winter 2027)
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As an Actuarial Science and Data Science Intern, you will play a key role in the development of analytical tools and models designed to address real business challenges in group insurance…
Added 18 mins ago
IF
Senior Compliance Advisor
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As a Senior Compliance Advisor, you will play a key role in the development and evolution of the compliance programs for iA Auto and Home Insurance and Prysm General Insurance. Working…
Added 18 mins ago
IF
IT Solutions and Data Designer
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…Strategy and Performance, you will play a key role in the design, development, implementation, and evolution of robust, secure, and maintainable technology and data…
Added 18 mins ago
IF
IT and Business Process Integration Analyst
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…within a caring and trusted organization. Here, people and their development are at the heart of everything we do, creating an environment that fosters collaboration and…
Added 18 mins ago
IF
Lead Full Stack Developer
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Diagnose and resolve complex issues across the entire application lifecycle, both in development and production environments.
Added 18 mins ago
CA
Leasing Agent
Centurion Asset Management Inc.
Calgary, AB
- Full-time
…notify all applicants of the Landlord’s decision regarding their application to rent. Inspect vacant suites to ensure rent readiness and complete move- in/move-out inspections when…
Added 18 mins ago
V
Senior Mechanical Designer
Voltera
Waterloo, ON
- Full-time
Added 18 mins ago
GO
Senior Policy Analyst
Government of New Brunswick
Fredericton, NB
- Full-time
We are seeking a proactive, innovative, and detail-oriented professional with a passion for governance, policy development, and driving meaningful change. You will play a key role in…
Added 18 mins ago
BI
Managing Partner (Full Time, Permanent) Brio Steinbach
Brio Insurance
Steinbach, MB
- Full-time
Establish performance standards, evaluate performance and if necessary initiate further training and development or disciplinary procedures.
Added 18 mins ago
Marketing Coordinator - 6 Month Contract
The Canada Life Assurance Company
Toronto, ON
Coordinate the development, review and distribution of marketing materials
Added 32 mins ago
SI
Lead Java Developer - Strong in Spring Boot, Struts and Angular
Smart IT Frame LLC
Toronto, ON
- Contract
…retrospectives Ensure adherence to security and compliance standards in application development Optimize application performance and scalability based on monitoring and…
Added 32 mins ago
EL
Recruiter - 12 month contract
Empire Life
Kingston, ON
- $79,200 to $126,500 CAD / year
- Contract
Participates in professional development and networking to increase understanding of key recruiting trends and digital tools within the Canadian financial landscape.
Added 32 mins ago
EL
Human Resources Generalist
Empire Life
Toronto, ON · Greater Toronto Area, Canada
- $79,200 to $126,500 CAD / year
- Full-time
…relations, talent management, compensation, organizational development, and business partnering, while working alongside experienced HR professionals and business…
Added 32 mins ago
M
Sales Support Specialist - Multi-Residential (Contract)
Morguard
Mississauga, ON
- $40,000 to $50,000 CAD / year
- Full-time
Follow up with prospects who did not start an application in order to overcome objections or to begin an application.

Enverus

Manager, Application Support - 26384

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Posting language: English
Posted: Sep 22, 2026

Original job description

Why YOU want this position

At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Application Support Manager leads a frontline customer support team responsible for delivering exceptional customer support and driving customer success across Enverus oil and gas software solutions. This role develops talent, improves operational performance, partners with cross-functional teams, and advocates for customers to ensure a world-class support experience.

Essential Functions / Responsibilities

Lead, coach, and develop a global support team through mentoring, performance management, and career development.
Drive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics.
Analyze support trends and business data to identify opportunities for continuous improvement and informed decision-making.
Partner with Product, Engineering, and business stakeholders to improve customer outcomes, processes, and product capabilities.
Serve as an escalation point for complex customer issues and ensure timely resolution.
Develop and maintain support processes, documentation, and best practices.
Participate in strategic planning, budgeting, forecasting, and organizational initiatives.
Represent the Support organization in cross-functional meetings and communicate key updates to the team.
Ensure compliance with company policies, security standards, and data privacy requirements.
Maintain product expertise and support high-priority customer issues as needed.

Role Competencies and Skills

Leadership, coaching, and talent development.
Customer focus and service excellence.
Data-driven decision making and analytical thinking.
Problem solving and sound judgment.
Strategic planning and operational execution.
Process improvement and continuous learning.
Strong communication and stakeholder management.
Technical aptitude and troubleshooting capabilities.
Adaptability and resilience in a fast-paced environment.
Software industry experience; energy industry knowledge is a plus.

Day-to-Day Activities

Conduct one-on-one coaching, performance discussions, and team development activities.
Review case queues, workloads, escalations, and customer issues to ensure timely resolution.
Support complex customer cases and technical escalations as needed.
Monitor team performance, quality standards, and customer satisfaction metrics.
Collaborate with customers, team members, and cross-functional partners.
Support hiring, onboarding, workforce planning, and performance management activities.
Review product updates and ensure team readiness for new features and processes.
Lead or participate in process improvement initiatives and special projects.

Competitive Profile

Bachelor's degree preferred.
5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Strong analytical skills and proficiency with Microsoft Office, particularly Excel.
Experience with Salesforce, JIRA, or similar CRM and ticketing platforms preferred.
Experience supporting energy or oil and gas software solutions is a plus.

Physical Demands

Ability to perform computer-based work in an office environment.
Ability to sit for extended periods and use standard office equipment.
Regular and predictable attendance is required.
Ability to travel 1 or 2 times annually for team meetings, training, and planning.

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More about this job

Responsibilities

The Application Support Manager leads a global frontline team to deliver exceptional customer support and drive success for energy software solutions. This role focuses on developing talent, improving operational performance, and collaborating with cross-functional teams to ensure high-quality customer outcomes.

Requirements

Candidates should have at least 5 years of customer support leadership experience, preferably within a software or SaaS environment. A bachelor's degree is preferred, along with strong analytical skills and proficiency in CRM and ticketing platforms like Salesforce or JIRA.

Skills

Leadership
Coaching
Talent development
Customer focus
Data-driven decision making
Analytical thinking
Problem solving
Strategic planning
Operational execution
Process improvement
Stakeholder management
Technical aptitude
Troubleshooting
SaaS
Salesforce
Jira

Visa sponsorship

Not detected in the job text

Keywords

Application Support
SaaS
Energy Industry
Oil and Gas
Leadership
Performance Management
Customer Success
Operational Excellence
Data Analysis
Salesforce
Jira
Microsoft Office
Excel
Technical Support
Strategic Planning
Stakeholder Management
Software Solutions
Process Improvement
Mentoring
Workforce Planning

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