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Added 9 mins ago
C
Partner Program Product Manager
Cohesity
Canada
- Full-time
Manage third-party content and production vendors as needed to support program delivery timelines.
Added 9 mins ago
UO
Postdoctoral Researcher
University of Manitoba
Winnipeg, MB
- Full-time
Application deadline: Applications will be reviewed as received until the position is filled
Added 9 mins ago
R
Principal AI Engineer, Agentic Models and Data Platforms
RBC
Calgary, AB
- Full-time
Implement observability for AI systems, including tracing across prompts and tool calls, telemetry, drift detection, and runbooks for production operations
Added 9 mins ago
JG
OpenText xPression Developer
J&M Group
Mississauga, ON
- Contract
Perform unit testing, defect resolution, troubleshooting, and production support
Added 9 mins ago
AS
OpenText xPression Developer
Ardent SoftSol Inc.
Mississauga, ON
- $75 to $80 CAD / hour
- Contract
Perform unit testing, defect resolution, troubleshooting and production support.
Added 12 mins ago
MI
Senior Manager, Data Analytics & Business Intelligence
Medline Industries, LP
Toronto, ON · Mississauga, ON · Spectrum
- Full-time
…trusted, reusable, and Canadian-resident data products that support operational reporting, executive decision-making, advanced analytics, and future AI…
Added 12 mins ago
JC
Journeyperson Welder
Johnson Controls
AB · Nisku, AB
- Full-time
…This role is responsible for fabricating custom prototypes, production parts, jigs, fixtures and metal structures to meet customer and quality requirements within a fast‑paced production…
Added 12 mins ago
Software Developer (Student Position)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Applicants are required to submit both their resume and their most recent unofficial transcript as part of the application process.
Added 12 mins ago
LC
Data Engineer II
Loblaw Companies Limited
Brampton, ON
- Full-time
Collaborate with infrastructure, site reliability engineering, security, and business teams to deliver platform enhancements and support application onboarding and migrations.
Added 12 mins ago
GM
Staff Software Engineering - Vehicle Data Platform
General Motors
Oshawa, ON · Markham, ON
- Full-time
As part of the application process, Artificial Intelligence will be used in the hiring process for this role
Added 12 mins ago
GI
Mechanical Designer I
Global Infrastructure
Vancouver, BC
- Full-time
…Designer I plays a fundamental role in the detail engineering and production of heating, cooling, plumbing, and low-carbon energy systems for different building types and…
Added 12 mins ago
Production Associate - Cleaning Machine Operator - 2nd Shift - Temporary
Cintas
Toronto, ON · North York, ON
Cintas is seeking a Production Associate – Cleaning Machine Operator to support the Rental Division. The Cleaning Machine Operator is responsible for safely and accurately inspecting mats…
Added 12 mins ago
Production Associate - Cleaning Machine Operator - 2nd Shift - Temporary
Cintas
Toronto, ON · North York, ON
Cintas is seeking a Production Associate – Cleaning Machine Operator to support the Rental Division. The Cleaning Machine Operator is responsible for safely and accurately inspecting mats…
Added 12 mins ago
PI
Maintenance Supervisor
PPG Industries
Cambridge, ON · CAN - Cambridge Plant
- Full-time
As the Maintenance Supervisor, you will directly oversee the maintenance technician team, and provide support to the team on necessary training, parts and tools to develop their technical,…
Added 27 mins ago
M
Production Supervisor
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
In addition to supervising direct employees in his/her group, the candidate will provide guidance and support to the entire production team in regards to their duties, programs and…
Added 27 mins ago
AG
Technician, Environmental
Alamos Gold Inc.
Matachewan, ON
- Full-time
…stakeholders through solid financial performance, low-cost production growth, and a company-wide commitment to social responsibility and environmental stewardship. We currently operate…
Added 27 mins ago
M
Senior DevOps Engineer
Miovision
Remote, Canada
- $130,000 to $170,000 CAD / year
- Full-time
- Remote
…alongside a world-class team of engineers, you will ensure our production systems remain highly resilient, secure, and cost-optimized, giving our software teams the ultimate fast lane to…
Added 42 mins ago
L
Senior Forward Deployment Engineer
Luxoft
Mississauga, ON
- Full-time
Write, debug, test, review, and enhance production application code and configurations.
Added 42 mins ago
SR
Junior Electrical Engineer
Stellar Recruitment Inc.
North Vancouver, BC
- $65,000 to $70,000 CAD / year
- Full-time
Support the build, setup, testing, troubleshooting, and commissioning of electrical and electro-hydraulic systems, working directly with production and service teams to identify and resolve…
Added 42 mins ago
MC
Senior Manager, Data Analytics & Business Intelligence
Medline Canada, Corporation
Mississauga, ON
- Full-time
…trusted, reusable, and Canadian-resident data products that support operational reporting, executive decision-making, advanced analytics, and future AI…
Added 42 mins ago
E
Digital Marketing Coordinator
EllisDon
Mississauga, ON
- Full-time
The role provides coordination, creative production, and communications support to help promote digital innovation initiatives, support business development activities, and strengthen brand…
Added 42 mins ago
Sound & Production Team Member
Sheridan Student Union
Oakville, ON
Continuously expand knowledge of production systems and support all facets of event production within the SSU
Added 57 mins ago
UO
Canada Impact+ Emerging Leader in Advanced Manufacturing
University of British Columbia
Vancouver, BC · UBCV | Civil and Mechanical Engineering Building (CEME)
- Full-time
…ultra-precision and nanoscale manufacturing; robotic autonomy; and production system optimization. Application areas of interest include the integration of microelectronic, photonic and…
Added 57 mins ago
T
IT Operations Analyst IV
TD
Toronto, ON
- Full-time
Provides broad range of operational service / support which may include environment management, maintenance, monitoring, performance and incident management and/or production support…
Added 57 mins ago
LF
HR Business Partner - Team Lead
Leons Furniture Limited
Toronto, ON
- Full-time
Support the execution of performance management cycles and ensure consistent application of company policies.

Enverus

Manager, Application Support - 26384

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Posting language: English
Posted: Sep 22, 2026

Original job description

Why YOU want this position

At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Application Support Manager leads a frontline customer support team responsible for delivering exceptional customer support and driving customer success across Enverus oil and gas software solutions. This role develops talent, improves operational performance, partners with cross-functional teams, and advocates for customers to ensure a world-class support experience.

Essential Functions / Responsibilities

Lead, coach, and develop a global support team through mentoring, performance management, and career development.
Drive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics.
Analyze support trends and business data to identify opportunities for continuous improvement and informed decision-making.
Partner with Product, Engineering, and business stakeholders to improve customer outcomes, processes, and product capabilities.
Serve as an escalation point for complex customer issues and ensure timely resolution.
Develop and maintain support processes, documentation, and best practices.
Participate in strategic planning, budgeting, forecasting, and organizational initiatives.
Represent the Support organization in cross-functional meetings and communicate key updates to the team.
Ensure compliance with company policies, security standards, and data privacy requirements.
Maintain product expertise and support high-priority customer issues as needed.

Role Competencies and Skills

Leadership, coaching, and talent development.
Customer focus and service excellence.
Data-driven decision making and analytical thinking.
Problem solving and sound judgment.
Strategic planning and operational execution.
Process improvement and continuous learning.
Strong communication and stakeholder management.
Technical aptitude and troubleshooting capabilities.
Adaptability and resilience in a fast-paced environment.
Software industry experience; energy industry knowledge is a plus.

Day-to-Day Activities

Conduct one-on-one coaching, performance discussions, and team development activities.
Review case queues, workloads, escalations, and customer issues to ensure timely resolution.
Support complex customer cases and technical escalations as needed.
Monitor team performance, quality standards, and customer satisfaction metrics.
Collaborate with customers, team members, and cross-functional partners.
Support hiring, onboarding, workforce planning, and performance management activities.
Review product updates and ensure team readiness for new features and processes.
Lead or participate in process improvement initiatives and special projects.

Competitive Profile

Bachelor's degree preferred.
5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Strong analytical skills and proficiency with Microsoft Office, particularly Excel.
Experience with Salesforce, JIRA, or similar CRM and ticketing platforms preferred.
Experience supporting energy or oil and gas software solutions is a plus.

Physical Demands

Ability to perform computer-based work in an office environment.
Ability to sit for extended periods and use standard office equipment.
Regular and predictable attendance is required.
Ability to travel 1 or 2 times annually for team meetings, training, and planning.

Apply About employer

More about this job

Responsibilities

The Application Support Manager leads a global frontline team to deliver exceptional customer support and drive success for energy software solutions. This role focuses on developing talent, improving operational performance, and collaborating with cross-functional teams to ensure high-quality customer outcomes.

Requirements

Candidates should have at least 5 years of customer support leadership experience, preferably within a software or SaaS environment. A bachelor's degree is preferred, along with strong analytical skills and proficiency in CRM and ticketing platforms like Salesforce or JIRA.

Skills

Leadership
Coaching
Talent development
Customer focus
Data-driven decision making
Analytical thinking
Problem solving
Strategic planning
Operational execution
Process improvement
Stakeholder management
Technical aptitude
Troubleshooting
SaaS
Salesforce
Jira

Visa sponsorship

Not detected in the job text

Keywords

Application Support
SaaS
Energy Industry
Oil and Gas
Leadership
Performance Management
Customer Success
Operational Excellence
Data Analysis
Salesforce
Jira
Microsoft Office
Excel
Technical Support
Strategic Planning
Stakeholder Management
Software Solutions
Process Improvement
Mentoring
Workforce Planning

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