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Added 1 min ago
BT
Counter Sales Representative
Bumper To Bumper Auto Parts
Calgary, AB
- Full-time
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities
Added 1 min ago
AG
Business Unit Manager
AXIUS GROUP LLC
Toronto, ON · North York, ON
- Full-time
The Business Unit Manager has operational effectiveness by evaluating business processes, identifying improvement opportunities, and ensuring alignment between business needs and system…
Added 1 min ago
Executive Director
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Added 1 min ago
Meat & Seafood - Clerk Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
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Added 1 min ago
A
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- Full-time
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Added 1 min ago
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Dayforce
Canada
Strong analytical and technical aptitude with the ability to turn data and business signals into actionable sales intelligence.
Added 1 min ago
Communications Advisor
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…intermediaries, and service providers to build solutions that simplify business interactions and promote innovation in the industry. We do this by focusing on our corporate values of…
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SC
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Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
- Part-time
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Added 1 min ago
Front End - Cashier
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Sr. GTM Automation Specialist
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Strong analytical and technical aptitude with the ability to turn data and business signals into actionable sales intelligence.
Added 1 min ago
Assurance - Intermediate Associate
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Toronto, ON
Segal GCSE LLP is a rapidly growing mid-size accounting, tax and business advisory firm situated in midtown Toronto. Segal GCSE is committed to growth by investing in our team, providing…
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Sales Office Administrator
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Successful completion of High School and courses and post-secondary training and certification in Business Administration preferred;
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Generate business results and achieve key KPIs
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Comfortable and confident in making business-critical decisions.
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Added 1 min ago
TR
Rédacteur ou rédactrice principal(e), Fiscalité
Thomson Reuters
Toronto, ON · Montreal, QC · Canada, Montreal, Quebec
- Full-time
New Position: This position is open due to an existing vacancy to support our evolving business needs.
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T
Personal Banking Associate
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
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T
Customer Experience Associate - Dartmouth Crossing
TD
Dartmouth, NS
- Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
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T
Customer Experience Associate
TD
Erin, ON
- Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 min ago
T
Personal Banker Trainee
TD
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- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 min ago
T
Solutions Design IT Specialist
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…

Enverus

Manager, Application Support - 26384

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Posting language: English
Posted: Sep 22, 2026

Original job description

Why YOU want this position

At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Application Support Manager leads a frontline customer support team responsible for delivering exceptional customer support and driving customer success across Enverus oil and gas software solutions. This role develops talent, improves operational performance, partners with cross-functional teams, and advocates for customers to ensure a world-class support experience.

Essential Functions / Responsibilities

Lead, coach, and develop a global support team through mentoring, performance management, and career development.
Drive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics.
Analyze support trends and business data to identify opportunities for continuous improvement and informed decision-making.
Partner with Product, Engineering, and business stakeholders to improve customer outcomes, processes, and product capabilities.
Serve as an escalation point for complex customer issues and ensure timely resolution.
Develop and maintain support processes, documentation, and best practices.
Participate in strategic planning, budgeting, forecasting, and organizational initiatives.
Represent the Support organization in cross-functional meetings and communicate key updates to the team.
Ensure compliance with company policies, security standards, and data privacy requirements.
Maintain product expertise and support high-priority customer issues as needed.

Role Competencies and Skills

Leadership, coaching, and talent development.
Customer focus and service excellence.
Data-driven decision making and analytical thinking.
Problem solving and sound judgment.
Strategic planning and operational execution.
Process improvement and continuous learning.
Strong communication and stakeholder management.
Technical aptitude and troubleshooting capabilities.
Adaptability and resilience in a fast-paced environment.
Software industry experience; energy industry knowledge is a plus.

Day-to-Day Activities

Conduct one-on-one coaching, performance discussions, and team development activities.
Review case queues, workloads, escalations, and customer issues to ensure timely resolution.
Support complex customer cases and technical escalations as needed.
Monitor team performance, quality standards, and customer satisfaction metrics.
Collaborate with customers, team members, and cross-functional partners.
Support hiring, onboarding, workforce planning, and performance management activities.
Review product updates and ensure team readiness for new features and processes.
Lead or participate in process improvement initiatives and special projects.

Competitive Profile

Bachelor's degree preferred.
5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Strong analytical skills and proficiency with Microsoft Office, particularly Excel.
Experience with Salesforce, JIRA, or similar CRM and ticketing platforms preferred.
Experience supporting energy or oil and gas software solutions is a plus.

Physical Demands

Ability to perform computer-based work in an office environment.
Ability to sit for extended periods and use standard office equipment.
Regular and predictable attendance is required.
Ability to travel 1 or 2 times annually for team meetings, training, and planning.

Apply About employer

More about this job

Responsibilities

The Application Support Manager leads a global frontline team to deliver exceptional customer support and drive success for energy software solutions. This role focuses on developing talent, improving operational performance, and collaborating with cross-functional teams to ensure high-quality customer outcomes.

Requirements

Candidates should have at least 5 years of customer support leadership experience, preferably within a software or SaaS environment. A bachelor's degree is preferred, along with strong analytical skills and proficiency in CRM and ticketing platforms like Salesforce or JIRA.

Skills

Leadership
Coaching
Talent development
Customer focus
Data-driven decision making
Analytical thinking
Problem solving
Strategic planning
Operational execution
Process improvement
Stakeholder management
Technical aptitude
Troubleshooting
SaaS
Salesforce
Jira

Visa sponsorship

Not detected in the job text

Keywords

Application Support
SaaS
Energy Industry
Oil and Gas
Leadership
Performance Management
Customer Success
Operational Excellence
Data Analysis
Salesforce
Jira
Microsoft Office
Excel
Technical Support
Strategic Planning
Stakeholder Management
Software Solutions
Process Improvement
Mentoring
Workforce Planning

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