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Customer Experience Associate- Fixed Term Contract- Spanish, Korean or Vietnamese Language Skills are Considered an Asset
TD
Chilliwack, BC
- Part-time
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
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Financial Planner - Oak Bay, Victoria
TD
Victoria, BC
- Full-time
…planning and protection to provide highly personalized advice, solutions and service to clients. The Financial Planning team understands that helping clients set and achieve their financial…
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T
Senior Finance Analyst- Customer Platform Finance
TD
Toronto, ON
- Full-time
…action-oriented individual with strong technical skills, good business acumen and demonstrated problem solving capabilities. The main focus of this individual will be to develop a strong…
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IT Operations Analyst IV
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
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Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
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T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
…global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse…
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Bilingual Contact Center Representative
TD
Montreal, QC
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
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QA Manager
Teifi Digital
Vancouver, BC
…You will work closely with QA Analysts, Engineering Leads, Business Analysts, Project Managers, and the Systems Architect to embed quality throughout the delivery lifecycle - from Discovery…
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M
AI Opportunities | Opportunités en IA
McKesson
Montreal, QC
- Full-time
…you'll make it. Open roles: Lead Solution Architect , Senior Business Analyst, Solution Architect, Automation…
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Senior Project Engineer - Land Development
WSP
Thornhill, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
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IAM Sr. Developer, IGA
McKesson
Mississauga, ON
- Full-time
McKesson is seeking an experienced Senior Identity Governance & Administration (IGA) Developer to design, develop, and support enterprise identity security solutions in a complex, highly…
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Lead IGA Solution Architect
McKesson
Mississauga, ON
- Full-time
…cybersecurity, infrastructure, application, HR, compliance, audit, and business teams to design scalable identity solutions that automate access management, enforce governance controls, and…
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Senior Advisor, Business strategies
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a senior business strategy advisor, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service…
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Analyste, Soutien technique - Bilingual IT Service Desk Analyst - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
…société mondiale de soins de santé. Ensemble, nous offrons des solutions novatrices et efficientes qui améliorent l’accès, l’abordabilité et les résultats sur le plan de la santé pour les…
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Banking Centre Leader II
CIBC
Port Elgin, ON
- Full-time
As a member of the Personal and Business Banking Team, you’ll lead a team of high performing financial services professionals working towards a shared goal - delivering an exceptional…
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Senior HR Business Partner
CIBC
Toronto, ON
- Full-time
The Global Technology Data and AI HR and Advisory Services team provides strategic advice and proactive support to our business partners to advance business strategies, leadership, and…
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Customer Service Representative Co-op, Investor Services Inc – Winter 2027
CIBC
Toronto, ON
- Full-time
…job-related knowledge, as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the…
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Co-op Student, Assurance and Accounting (January 2027) - Cold Lake
MNP
Cold Lake, AB
- Full-time
MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our…
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Sales and Operations Management Trainee
Penske
Ottawa, ON
- Full-time
Schedule : Our business hours are Monday through Friday from 7:00 a.m. to 6:00 p.m. and Saturday from 7:00 a.m. to 12:00 p.m. The successful candidate must be available to work an 8-hour…
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Sr. Manager, Intelligent Business Process
BMO
Toronto, ON · FCP
- Full-time
Designs, develops, tests, implements, measures and manages processes. Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the…
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Bilingual Sales Associate, Apartments.com - Toronto, Ontario
CoStar
Toronto, ON
- Full-time
…continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We…
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Cyber Security Architect
Aviva
Markham, ON
Ability to assess AI solutions from an enterprise infrastructure perspective, including hosting, network connectivity, identity, data flows, isolation, monitoring, resilience, and…
Added 15 mins ago
MN
Legal Counsel, Canada
March Networks
Surrey, BC
- Full-time
About Us Delta Intelligent Building Technologies (Delta IBT) is a business unit of Delta Electronics, Inc. Delta Electronics is a global leader in power, thermal management and automation…
Added 15 mins ago
AC
Senior Accountant, Tax
ACCA Careers
Vancouver, BC
- Full-time
MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our…
Added 15 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
…ensuring the reliability, scalability, and security of critical business systems. This role champions a portfolio of SaaS (i.e., cloud-based) and on-premise applications, modern ERP…

Enverus

Manager, Application Support - 26384

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Posting language: English
Posted: Sep 22, 2026

Original job description

Why YOU want this position

At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Application Support Manager leads a frontline customer support team responsible for delivering exceptional customer support and driving customer success across Enverus oil and gas software solutions. This role develops talent, improves operational performance, partners with cross-functional teams, and advocates for customers to ensure a world-class support experience.

Essential Functions / Responsibilities

Lead, coach, and develop a global support team through mentoring, performance management, and career development.
Drive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics.
Analyze support trends and business data to identify opportunities for continuous improvement and informed decision-making.
Partner with Product, Engineering, and business stakeholders to improve customer outcomes, processes, and product capabilities.
Serve as an escalation point for complex customer issues and ensure timely resolution.
Develop and maintain support processes, documentation, and best practices.
Participate in strategic planning, budgeting, forecasting, and organizational initiatives.
Represent the Support organization in cross-functional meetings and communicate key updates to the team.
Ensure compliance with company policies, security standards, and data privacy requirements.
Maintain product expertise and support high-priority customer issues as needed.

Role Competencies and Skills

Leadership, coaching, and talent development.
Customer focus and service excellence.
Data-driven decision making and analytical thinking.
Problem solving and sound judgment.
Strategic planning and operational execution.
Process improvement and continuous learning.
Strong communication and stakeholder management.
Technical aptitude and troubleshooting capabilities.
Adaptability and resilience in a fast-paced environment.
Software industry experience; energy industry knowledge is a plus.

Day-to-Day Activities

Conduct one-on-one coaching, performance discussions, and team development activities.
Review case queues, workloads, escalations, and customer issues to ensure timely resolution.
Support complex customer cases and technical escalations as needed.
Monitor team performance, quality standards, and customer satisfaction metrics.
Collaborate with customers, team members, and cross-functional partners.
Support hiring, onboarding, workforce planning, and performance management activities.
Review product updates and ensure team readiness for new features and processes.
Lead or participate in process improvement initiatives and special projects.

Competitive Profile

Bachelor's degree preferred.
5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Strong analytical skills and proficiency with Microsoft Office, particularly Excel.
Experience with Salesforce, JIRA, or similar CRM and ticketing platforms preferred.
Experience supporting energy or oil and gas software solutions is a plus.

Physical Demands

Ability to perform computer-based work in an office environment.
Ability to sit for extended periods and use standard office equipment.
Regular and predictable attendance is required.
Ability to travel 1 or 2 times annually for team meetings, training, and planning.

Apply About employer

More about this job

Responsibilities

The Application Support Manager leads a global frontline team to deliver exceptional customer support and drive success for energy software solutions. This role focuses on developing talent, improving operational performance, and collaborating with cross-functional teams to ensure high-quality customer outcomes.

Requirements

Candidates should have at least 5 years of customer support leadership experience, preferably within a software or SaaS environment. A bachelor's degree is preferred, along with strong analytical skills and proficiency in CRM and ticketing platforms like Salesforce or JIRA.

Skills

Leadership
Coaching
Talent development
Customer focus
Data-driven decision making
Analytical thinking
Problem solving
Strategic planning
Operational execution
Process improvement
Stakeholder management
Technical aptitude
Troubleshooting
SaaS
Salesforce
Jira

Visa sponsorship

Not detected in the job text

Keywords

Application Support
SaaS
Energy Industry
Oil and Gas
Leadership
Performance Management
Customer Success
Operational Excellence
Data Analysis
Salesforce
Jira
Microsoft Office
Excel
Technical Support
Strategic Planning
Stakeholder Management
Software Solutions
Process Improvement
Mentoring
Workforce Planning

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