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Added 22 mins ago
BW
Psychologist, Neonatal Follow Up Program (NFUP)
BC Women's Hospital and Health Centre
Vancouver, BC
- Part-time
…of the Provincial Health Services Authority, report Program Manager for the Neonatal Follow Up Program (NFUP). Psychologists work collaboratively with interdisciplinary teams supporting…
Added 22 mins ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
Review the adequacy and completeness of the safety evidences and produce the corresponding Safety Case artifacts
Added 22 mins ago
HR
Technical Safety Specialist
Hitachi Rail
Burnaby, BC
- Full-time
Review the adequacy and completeness of the safety evidences and produce the corresponding Safety Case artifacts
Added 22 mins ago
HR
Quality Assurance Intern (Winter 2027, 12months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
Implement AI use case to reduce cost conducting quality activities e.g. Automate collection of metrics, create AI use cases to reduce effort.
Added 36 mins ago
C
Accounts Receivable Coordinator
CPCS
ON · Ontario, Canada
- $50,000 to $58,000 CAD / year
- Full-time
Respond to Project Manager inquiries, maintain good customer relations, and solve problems.
Added 52 mins ago
PH
Lead, Replenishment and Distribution, Supply Chain
Provincial Health Services Authority
Cranbrook, BC
- Full-time
The Lead, Replenishment and Distribution reports to the Manager, Regional Distribution and is accountable for the day-to-day replenishment and distribution operations of a designated…
Added 52 mins ago
EW
YTA Case Manager
Enviros WSA
Calgary, AB
- Full-time
As a YTA Case Manager you will have experience working with youth and families, extensive knowledge of community resources, and an understanding of the Child and Family Services system. By…
Added 52 mins ago
WC
Senior Manager, Process Improvement
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Senior Manager, Process Improvement is responsible for leading strategic development and execution of process improvement and innovation projects to support business…
Added 52 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Maple Ridge, BC
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 52 mins ago
PH
Coordinator, Integrated Protection Services Operations
Provincial Health Services Authority
Vancouver, BC
- Full-time
Manage and reconcile operational expenses for incidental needs. Assist Manager to ensure all spending is properly coded and aligns with budget expectations. Work with vendors and purchasing…
Added 52 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Winnipeg, MB
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 52 mins ago
AC
Licensed Practical Nurse
Alexandra Comm Hlth Ctr
Calgary, AB
- $58,715 to $65,228 CAD / year
- Full-time
Under the general direction of the Program Manager and as a part of the multidisciplinary team, the Licensed Practical Nurse (LPN) works to deliver comprehensive care to meet the needs of…
Added 52 mins ago
AC
Peer Support Worker
Alexandra Comm Hlth Ctr
Calgary, AB
- $49,413 to $54,912 CAD / year
- Contract
Reporting to the Program Manager, the Peer Support Worker will provide ongoing support to formerly homeless individuals as they establish permanent housing within the place-based supportive…
Added 1 hour ago
R
Corporate Strategy Manager
Rightsline
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
…programs, including Rightsline’s AI initiatives, from business case through measurable results. This role is based in Canada, with a preference for candidates in the Greater Toronto Area…
Added 1 hour ago
F
Senior Growth Manager - Generosity & Flowthrough
Fanatics
Toronto, ON · North York, ON
- Full-time
We're seeking a Generosity & Flowthrough Strategy Senior Manager to own how Fanatics Casino allocates promotional generosity and how that generosity flows through to player value and…
Added 1 hour ago
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
Job Description: Reporting to the Provincial MAID Program Manager, the Registered Nurse will facilitate the flow of care for patients and families engaging with the MAID program. Working to…
Added 1 hour ago
A
Market Strategy Insights Manager***Gestionnaire des analyses stratégiques de marché
Aliaxis
Canada
- Full-time
We currently have an exciting opportunity as a Market Strategy Insights Manager. This is a hybrid role is based in Oakville, Ontario and reports to the Vice President, Transformation Office.
Added 1 hour ago
IG
Market Strategy Insights Manager***Gestionnaire des analyses stratégiques de marché
IPEX Group
Oakville, ON
- Full-time
We currently have an exciting opportunity as a Market Strategy Insights Manager. This is a hybrid role is based in Oakville, Ontario and reports to the Vice President, Transformation Office.
Added 1 hour ago
Program Support Worker
Lookout Housing and Health Society
Abbotsford, BC
The Program Support Worker reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following…
Added 1 hour ago
L
Talent Acquisition Partner
Liferaft
Remote, Canada
- Remote
Excellence only. You would rather leave a role open than fill it with the wrong person, and you can make that case to a hiring manager.
Added 2 hours ago
CC
HSE Supervisor
CB&I Careers
Regina, SK
- Temporary
Leading or participating in incident investigations including injury, near misses, environmental and/or equipment damage along with injury case management
Added 2 hours ago
AS
Technical Product Manager - Digital Channel Applications
Alterna Savings
Ottawa, ON · Toronto, ON
- Full-time
…for the end-to-end results of product decisions from business-case approval through implementation and benefits…
Added 2 hours ago
RB
Enterprise Change Enablement Manager
Royal Bank of Canada
Toronto, ON
- Full-time
Join RBC's IT Change Management team as an Enterprise Change Enablement Manager and drive the modernization of our IT change processes. You'll balance tactical template management with…
Added 2 hours ago
FH
Social Worker, BSW - Surrey Memorial Hosptial
Fraser Health
Surrey, BC
- Full-time
Reporting clinically to the Professional Practice Chief, Social Work and administratively to the Manager, Clinical Services, provides basic therapeutic clinical counseling services to…
Added 2 hours ago
FH
Social Worker, Toxic Drug Response and Priority Populations - Surrey
Fraser Health
Surrey, BC
- Full-time
Reporting administratively to the Manager, Clinical Operations and clinically to the Clinical Practice Leader, works within an interdisciplinary team to provide comprehensive services and…

Enverus

Manager, Application Support - 26384

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Posting language: English
Posted: Sep 22, 2026

Original job description

Why YOU want this position

At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Application Support Manager leads a frontline customer support team responsible for delivering exceptional customer support and driving customer success across Enverus oil and gas software solutions. This role develops talent, improves operational performance, partners with cross-functional teams, and advocates for customers to ensure a world-class support experience.

Essential Functions / Responsibilities

Lead, coach, and develop a global support team through mentoring, performance management, and career development.
Drive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics.
Analyze support trends and business data to identify opportunities for continuous improvement and informed decision-making.
Partner with Product, Engineering, and business stakeholders to improve customer outcomes, processes, and product capabilities.
Serve as an escalation point for complex customer issues and ensure timely resolution.
Develop and maintain support processes, documentation, and best practices.
Participate in strategic planning, budgeting, forecasting, and organizational initiatives.
Represent the Support organization in cross-functional meetings and communicate key updates to the team.
Ensure compliance with company policies, security standards, and data privacy requirements.
Maintain product expertise and support high-priority customer issues as needed.

Role Competencies and Skills

Leadership, coaching, and talent development.
Customer focus and service excellence.
Data-driven decision making and analytical thinking.
Problem solving and sound judgment.
Strategic planning and operational execution.
Process improvement and continuous learning.
Strong communication and stakeholder management.
Technical aptitude and troubleshooting capabilities.
Adaptability and resilience in a fast-paced environment.
Software industry experience; energy industry knowledge is a plus.

Day-to-Day Activities

Conduct one-on-one coaching, performance discussions, and team development activities.
Review case queues, workloads, escalations, and customer issues to ensure timely resolution.
Support complex customer cases and technical escalations as needed.
Monitor team performance, quality standards, and customer satisfaction metrics.
Collaborate with customers, team members, and cross-functional partners.
Support hiring, onboarding, workforce planning, and performance management activities.
Review product updates and ensure team readiness for new features and processes.
Lead or participate in process improvement initiatives and special projects.

Competitive Profile

Bachelor's degree preferred.
5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Strong analytical skills and proficiency with Microsoft Office, particularly Excel.
Experience with Salesforce, JIRA, or similar CRM and ticketing platforms preferred.
Experience supporting energy or oil and gas software solutions is a plus.

Physical Demands

Ability to perform computer-based work in an office environment.
Ability to sit for extended periods and use standard office equipment.
Regular and predictable attendance is required.
Ability to travel 1 or 2 times annually for team meetings, training, and planning.

Apply About employer

More about this job

Responsibilities

The Application Support Manager leads a global frontline team to deliver exceptional customer support and drive success for energy software solutions. This role focuses on developing talent, improving operational performance, and collaborating with cross-functional teams to ensure high-quality customer outcomes.

Requirements

Candidates should have at least 5 years of customer support leadership experience, preferably within a software or SaaS environment. A bachelor's degree is preferred, along with strong analytical skills and proficiency in CRM and ticketing platforms like Salesforce or JIRA.

Skills

Leadership
Coaching
Talent development
Customer focus
Data-driven decision making
Analytical thinking
Problem solving
Strategic planning
Operational execution
Process improvement
Stakeholder management
Technical aptitude
Troubleshooting
SaaS
Salesforce
Jira

Visa sponsorship

Not detected in the job text

Keywords

Application Support
SaaS
Energy Industry
Oil and Gas
Leadership
Performance Management
Customer Success
Operational Excellence
Data Analysis
Salesforce
Jira
Microsoft Office
Excel
Technical Support
Strategic Planning
Stakeholder Management
Software Solutions
Process Improvement
Mentoring
Workforce Planning

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