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Added 11 mins ago
WI
Lead Instrumentation & Control Engineer, Resources
WSP in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
…Ontario, Greater Toronto Area, Saskatoon SK, St John's NL as a Lead I&C Engineer, you will support as a senior subject matter expert in the instrumentation and controls engineering for both…
Added 11 mins ago
MG
Technical Project Manager, Cybersecurity
Michael Garron Hospital
Toronto, ON
- Full-time
We’re looking for a strategic and dynamic Technical Project Manager to lead the cybersecurity program advancement at MGH. Reporting to the IT Technical and Client Services Manager, this…
Added 12 mins ago
CG
Labour Relations / Human Resources Manager
CSA Group
Toronto, ON
- Full-time
Lead and support collective bargaining and labour negotiations
Added 12 mins ago
C
Senior Business Analyst, Client Communications
CIBC
Toronto, ON
- Full-time
Project Management - Lead and support project initiatives by developing project plans, tracking progress, and ensuring timely completion of deliverables. Coordinate with cross-functional…
Added 12 mins ago
TG
Human Resources Advisor
The Gathering Place
St. John's, NL
- Full-time
Take the lead role on recruitment and selection activities, including job postings, candidate screening, interviews, reference checks, and onboarding processes.
Added 12 mins ago
TG
INTERNAL Only - Guest Empowerment Coordinator (Mercy House)
The Gathering Place
St. John's, NL
- Full-time
Strong interpersonal skills, with the ability to build trust, lead with empathy, and navigate sensitive situations with discretion.
Added 12 mins ago
S
Senior Project Manager - Transportation Engineering & Planning
Stantec
Ottawa, ON
- Full-time
…Engineering (TPTE) Team in our Ottawa office. Reporting to the Team Lead, you will assist in the pursuit of and be responsible for leading and managing traffic and transportation planning…
Added 12 mins ago
B
Mortgage Specialist
BMO
Ottawa, ON
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 12 mins ago
GI
General Application- London Ontario
Goodwill Industries Ontario Great Lakes
London, ON
- Up to $18.5 CAD / hour
Lead or coach team members (for leadership roles)
Added 12 mins ago
JI
Procurement Specialist
J.D. Irving, Limited
Halifax, NS
- Full-time
Analyze market conditions, including pricing, availability, lead times, and supplier capacity
Added 12 mins ago
MI26-59 U/G Production Miner -blaster helper
CANADIAN ROYALTIES INC.
Salluit, QC
Execute all assigned explosive loading tasks as directed by the lead blaster, in compliance with current standards and regulations.
Added 12 mins ago
FS
Sales Account Manager
Fire safety and protection LLC
Windsor, ON
- $75,000 to $95,000 CAD / year
- Full-time
Promptly respond to all lead generation inquiries and participate in all meetings scheduled through the lead generation program, ensuring consistent follow-up and professional engagement…
Added 12 mins ago
FS
Sales Account Manager
Fire safety and protection LLC
Windsor, ON
- $70,000 to $90,000 CAD / year
- Full-time
Promptly respond to all lead generation inquiries and participate in all meetings scheduled through the lead generation program, ensuring consistent follow-up and professional engagement…
Added 12 mins ago
S
Senior Data Engineer
Scene+
Toronto, ON
- Full-time
…architecture. You will gain visibility with senior leadership, lead complex technical discussions, and build the influence, communication, and architectural depth required to step into…
Added 12 mins ago
TG
Projects Supervisor
TEAM GROUP OF COMPANIES
Kitchener, ON
- Up to $62,500 CAD / year
- Full-time
…successful execution of specialized projects. The Supervisor will lead project teams, coordinate daily activities, ensure all required documentation and permits are completed, and maintain…
Added 26 mins ago
AS
Project Manager
AgileGrid Solutions
Canada
- Full-time
…initiatives. This position offers an exciting opportunity to lead projects that significantly impact our product lines and industry standing, allowing you to demonstrate your expertise and…
Added 26 mins ago
MM
Project Manager
Mitchell Martin Inc.
Mississauga, ON
- $88 to $98 CAD / hour
- Other
Lead transformation and change management initiatives with a focus on regulatory and risk management.
Added 26 mins ago
YO
Facility Staff
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Contract
…increasing immigrant population, safe spaces for youth to grow and lead, helping to navigate a precarious labour market, delivering wellness programming for all, and creating community for…
Added 26 mins ago
AH
Donor Stewardship and Community Relations Lead
Aberdeen Health Foundation
New Glasgow, NS
- Full-time
You join a two-person team as a partner to the Executive Director, who leads strategy and health-system partnerships. You lead the Foundation's relationships with donors.
Added 26 mins ago
IS
AI Tester
Iris Software Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Lead red-teaming: prompt injection, jailbreaks, bias, toxicity, PII leakage
Added 26 mins ago
IS
Senior Full stack Engineer - Node/Angular
Iris Software Inc.
Toronto, ON
- Contract
Lead development of scalable full-stack applications using Angular and Node.js.
Added 26 mins ago
UC
Program Manager
UniSysTech Consulting
Toronto, ON · Greater Toronto Area, Canada
- Other
We are seeking an experienced Lead Program Manager to join our Programs team to drive strategic AI efficiency and platform initiatives across Digital Core.
Added 26 mins ago
CP
Senior Engineering Manager
Canada Packers Inc.
Brandon, MB
- Full-time
As Senior Manager, Engineering, you will lead the engineering function at our Brandon facility and oversee a diverse portfolio of capital projects - from smaller site improvements to major…
Added 26 mins ago
QH
Human Resources Consultant
Quinte Health
Belleville, ON
- Full-time
Lead or support collective bargaining, including demand setting, proposal development, negotiations and implementation of negotiated outcomes.
Added 26 mins ago
PE
Manager, Client Experience (Experiential Marketing)
Proof Experiences
Toronto, ON · Greater Toronto Area, Canada
- Full-time
· Enjoy a flexible, hybrid work environment with room to grow and lead

Enverus

Manager, Application Support - 26384

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Posting language: English
Posted: Sep 22, 2026

Original job description

Why YOU want this position

At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Application Support Manager leads a frontline customer support team responsible for delivering exceptional customer support and driving customer success across Enverus oil and gas software solutions. This role develops talent, improves operational performance, partners with cross-functional teams, and advocates for customers to ensure a world-class support experience.

Essential Functions / Responsibilities

Lead, coach, and develop a global support team through mentoring, performance management, and career development.
Drive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics.
Analyze support trends and business data to identify opportunities for continuous improvement and informed decision-making.
Partner with Product, Engineering, and business stakeholders to improve customer outcomes, processes, and product capabilities.
Serve as an escalation point for complex customer issues and ensure timely resolution.
Develop and maintain support processes, documentation, and best practices.
Participate in strategic planning, budgeting, forecasting, and organizational initiatives.
Represent the Support organization in cross-functional meetings and communicate key updates to the team.
Ensure compliance with company policies, security standards, and data privacy requirements.
Maintain product expertise and support high-priority customer issues as needed.

Role Competencies and Skills

Leadership, coaching, and talent development.
Customer focus and service excellence.
Data-driven decision making and analytical thinking.
Problem solving and sound judgment.
Strategic planning and operational execution.
Process improvement and continuous learning.
Strong communication and stakeholder management.
Technical aptitude and troubleshooting capabilities.
Adaptability and resilience in a fast-paced environment.
Software industry experience; energy industry knowledge is a plus.

Day-to-Day Activities

Conduct one-on-one coaching, performance discussions, and team development activities.
Review case queues, workloads, escalations, and customer issues to ensure timely resolution.
Support complex customer cases and technical escalations as needed.
Monitor team performance, quality standards, and customer satisfaction metrics.
Collaborate with customers, team members, and cross-functional partners.
Support hiring, onboarding, workforce planning, and performance management activities.
Review product updates and ensure team readiness for new features and processes.
Lead or participate in process improvement initiatives and special projects.

Competitive Profile

Bachelor's degree preferred.
5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Strong analytical skills and proficiency with Microsoft Office, particularly Excel.
Experience with Salesforce, JIRA, or similar CRM and ticketing platforms preferred.
Experience supporting energy or oil and gas software solutions is a plus.

Physical Demands

Ability to perform computer-based work in an office environment.
Ability to sit for extended periods and use standard office equipment.
Regular and predictable attendance is required.
Ability to travel 1 or 2 times annually for team meetings, training, and planning.

Apply About employer

More about this job

Responsibilities

The Application Support Manager leads a global frontline team to deliver exceptional customer support and drive success for energy software solutions. This role focuses on developing talent, improving operational performance, and collaborating with cross-functional teams to ensure high-quality customer outcomes.

Requirements

Candidates should have at least 5 years of customer support leadership experience, preferably within a software or SaaS environment. A bachelor's degree is preferred, along with strong analytical skills and proficiency in CRM and ticketing platforms like Salesforce or JIRA.

Skills

Leadership
Coaching
Talent development
Customer focus
Data-driven decision making
Analytical thinking
Problem solving
Strategic planning
Operational execution
Process improvement
Stakeholder management
Technical aptitude
Troubleshooting
SaaS
Salesforce
Jira

Visa sponsorship

Not detected in the job text

Keywords

Application Support
SaaS
Energy Industry
Oil and Gas
Leadership
Performance Management
Customer Success
Operational Excellence
Data Analysis
Salesforce
Jira
Microsoft Office
Excel
Technical Support
Strategic Planning
Stakeholder Management
Software Solutions
Process Improvement
Mentoring
Workforce Planning

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