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Added 7 mins ago
SC
Produce - Part Time Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
London, ON
- Part-time
Any other duties as assigned by the Store Manager
Added 7 mins ago
Sales Associate
Laura Canada
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Added 7 mins ago
SC
Produce - Full Time Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
London, ON
- Full-time
Any other duties as assigned by the Store Manager
Added 7 mins ago
People & Talent Specialist - DPM
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Toronto, ON
…Greater Toronto Area (GTA). Recognized as the #3 condominium manager in Canada by the REMI Network, we pride ourselves on our commitment to excellence and integrity in all aspects of our…
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…of tradeshows and events. Working closely with the Marketing Manager and Marketing Content Creator, you will help turn marketing plans and ideas into clear, consistent, and effective…
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Toronto, ON
…photography, web and social media content. Reporting to the Sr. Manager, the role works collaboratively with the Design Lead to apply IO’s brand and creative standards. The role manages the…
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Langley (District), BC · Langley Office - Langley BC
- Full-time
Reporting to the Manager, Budgets & Projects, the Coordinator, Budgets and Projects acts as the central point for the DD&C team, providing support across budget preparation, financial…
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Added 7 mins ago
Senior Insurance Advisor
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Added 7 mins ago
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Deli Utility Clerk (Midtown)
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Calgary, AB
…Clerk position reports directly to the Deli Supervisor/Deli Manager, and the main responsibilities…
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Full Time Activity Assistant - Foxview Retirement
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- Full-time
In collaboration with the Recreations Manager, participate in a three-month probationary evaluation and annually thereafter;·
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Engineering Outreach Manager - Limited Term
ontariotechu
Oshawa, ON
Job Summary: The Engineering Outreach Manager provides
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Senior Service Designer (2 years)
University of Alberta
Edmonton, AB
- Full-time
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Supervisor
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Ottawa, ON
- $18 to $20 CAD / hour
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- $90,000 to $100,000 CAD / year
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Personal Banking Associate - Saint-Hyacinthe (Full Time)
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Personal Banking Associate
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Added 7 mins ago
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Customer Experience Associate - Fixed Term Contract
TD
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…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help…
Added 7 mins ago
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FP Client Service Associate
TD
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Added 7 mins ago
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Manager, RCM & Regulatory Change, Wealth Compliance (5062)
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Added 7 mins ago
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Bus Mgmt Specialist
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Enverus

Manager, Application Support - 26384

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Posting language: English
Posted: Sep 22, 2026

Original job description

Why YOU want this position

At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Application Support Manager leads a frontline customer support team responsible for delivering exceptional customer support and driving customer success across Enverus oil and gas software solutions. This role develops talent, improves operational performance, partners with cross-functional teams, and advocates for customers to ensure a world-class support experience.

Essential Functions / Responsibilities

Lead, coach, and develop a global support team through mentoring, performance management, and career development.
Drive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics.
Analyze support trends and business data to identify opportunities for continuous improvement and informed decision-making.
Partner with Product, Engineering, and business stakeholders to improve customer outcomes, processes, and product capabilities.
Serve as an escalation point for complex customer issues and ensure timely resolution.
Develop and maintain support processes, documentation, and best practices.
Participate in strategic planning, budgeting, forecasting, and organizational initiatives.
Represent the Support organization in cross-functional meetings and communicate key updates to the team.
Ensure compliance with company policies, security standards, and data privacy requirements.
Maintain product expertise and support high-priority customer issues as needed.

Role Competencies and Skills

Leadership, coaching, and talent development.
Customer focus and service excellence.
Data-driven decision making and analytical thinking.
Problem solving and sound judgment.
Strategic planning and operational execution.
Process improvement and continuous learning.
Strong communication and stakeholder management.
Technical aptitude and troubleshooting capabilities.
Adaptability and resilience in a fast-paced environment.
Software industry experience; energy industry knowledge is a plus.

Day-to-Day Activities

Conduct one-on-one coaching, performance discussions, and team development activities.
Review case queues, workloads, escalations, and customer issues to ensure timely resolution.
Support complex customer cases and technical escalations as needed.
Monitor team performance, quality standards, and customer satisfaction metrics.
Collaborate with customers, team members, and cross-functional partners.
Support hiring, onboarding, workforce planning, and performance management activities.
Review product updates and ensure team readiness for new features and processes.
Lead or participate in process improvement initiatives and special projects.

Competitive Profile

Bachelor's degree preferred.
5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Strong analytical skills and proficiency with Microsoft Office, particularly Excel.
Experience with Salesforce, JIRA, or similar CRM and ticketing platforms preferred.
Experience supporting energy or oil and gas software solutions is a plus.

Physical Demands

Ability to perform computer-based work in an office environment.
Ability to sit for extended periods and use standard office equipment.
Regular and predictable attendance is required.
Ability to travel 1 or 2 times annually for team meetings, training, and planning.

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More about this job

Responsibilities

The Application Support Manager leads a global frontline team to deliver exceptional customer support and drive success for energy software solutions. This role focuses on developing talent, improving operational performance, and collaborating with cross-functional teams to ensure high-quality customer outcomes.

Requirements

Candidates should have at least 5 years of customer support leadership experience, preferably within a software or SaaS environment. A bachelor's degree is preferred, along with strong analytical skills and proficiency in CRM and ticketing platforms like Salesforce or JIRA.

Skills

Leadership
Coaching
Talent development
Customer focus
Data-driven decision making
Analytical thinking
Problem solving
Strategic planning
Operational execution
Process improvement
Stakeholder management
Technical aptitude
Troubleshooting
SaaS
Salesforce
Jira

Visa sponsorship

Not detected in the job text

Keywords

Application Support
SaaS
Energy Industry
Oil and Gas
Leadership
Performance Management
Customer Success
Operational Excellence
Data Analysis
Salesforce
Jira
Microsoft Office
Excel
Technical Support
Strategic Planning
Stakeholder Management
Software Solutions
Process Improvement
Mentoring
Workforce Planning

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