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Added 1 min ago
MC
Financial Services Representative - Full Time (Vineland Branch)
Meridian Credit Union
Vineland, ON
- $50,000 to $53,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 1 min ago
BP
Assistant Kitchen Manager
Boston Pizza
Revelstoke, BC
- Full-time
…the daily operations of the kitchen, including the training, development and performance management of kitchen employees. They are responsible for ensuring that our most important people,…
Added 1 min ago
GT
Analyst, Business Planning and Analysis
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Manager, Business Planning and Analysis this position is responsible for assisting with financial reporting, planning and analysis to support the organization.
Added 1 min ago
Regional Sales Manager
Alfred Kärcher SE & Co. KG
Montreal, QC · Saint-Laurent, QC
The Regional Sales Manager (RSM) – Canada is responsible for driving sales growth through a hybrid dealer and direct sales model. This role requires a strong technical sales approach,…
Added 1 min ago
R(
Store Manager - Smart Centres Mount Pearl
Reitmans (Canada) Ltée/Ltd
Mount Pearl, NL
- Full-time
Reporting to the Regional Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…
Added 1 min ago
DC
Intermediate Civil Engineer/Civil Project Manager
Dillon Consulting Limited
Calgary, AB · Edmonton, AB
- Full-time
We are currently seeking a Intermediate Civil Engineer/Civil Project Manager to join our Linear Municipal Infrastructure team. Our team specializes in the critical networks that keep a…
Added 1 min ago
DC
Senior Civil Engineer/Civil Project Manager
Dillon Consulting Limited
Calgary, AB · Edmonton, AB
- Full-time
We are currently seeking a Senior Civil Engineer/Civil Project Manager to join our Linear Municipal Infrastructure team. Our team specializes in the critical networks that keep a community…
Added 1 min ago
LH
Senior Program Manager
LGI Healthcare Solutions Santé Inc.
Montreal, QC
- Full-time
The Senior Program Manager is responsible for the governance and successful delivery of complex, strategic client-facing application and technology programs. They ensure that the various…
Added 1 min ago
AR
Assistant Front Office Manager
Algonquin Resort
St. Andrews, NB
- Full-time
The Assistant Front Office Managers primary function is to assist the Front Office Manager with the operations of the Front Office. He or she acts as a manager to all Front Office personnel…
Added 1 min ago
C
Geotechnical Engineer
CIMA+
Montreal, QC
- Full-time
CIMA+’s Geotechnical Department is looking for a Geotechnical Project Manager for its Montreal office. When you join our team, you’ll be working in a multidisciplinary group comprising…
Added 1 min ago
AC
Product Manager - CCT Customer Care Experience and Platform Insights
Air Canada
Toronto, ON · Dorval, QC
- Full-time
As Product Manager, CCT Customer Care Experience & Platform Insights, you will support the evolution and performance of customer-facing and employee-facing capabilities delivered through…
Added 1 min ago
AC
Product Manager - Platform Design
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Air Canada seeks a highly motivated and experienced Product Manager to join the Digital Product team. This position will oversee the design and execution of digital platform assets to…
Added 1 min ago
R
Relationship Manager Commercial Markets
RBC
Woodstock, ON
- Full-time
World-class sales and senior leadership training with countless development opportunities
Added 2 mins ago
CB
Manager, Merchandising (underwear)
Centric Brands
SK
- Full-time
Regularly communicate with internal stakeholders to provide updates on product development, production, and shipment statuses.
Added 2 mins ago
M
Registered Manager
mcch
ON · Essex, ON
- Full-time
We are looking for a supportive and motivated Registered Manager to join one of our mental health team’s in Essex. This role is all about making a real difference to people’s lives.
Added 2 mins ago
EG
Human Resources Business Partner
Equinox Gold Corp.
Geraldton, ON
- Full-time
Reporting to the Manager of Human Resources, the Human Resources Business Partner will play a key role in supporting HR operations by providing guidance, administrative support, and…
Added 2 mins ago
PG
Project Coordinator (Construction) - Future Opportunities
Pine Glen Group
Oakville, ON
- Full-time
Provide leadership to Business Development opportunities
Added 2 mins ago
PF
Associate Director, Operations (French / English Bilingual)
Perdue Farms
Saint-Lin - Laurentides, QC · St-Lin, QC
- Full-time
We are looking for an experienced HR Manager to take ownership of the HR function at this important manufacturing operation.
Added 2 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 2 mins ago
A
Change Management Analyst
Akkodis
AB · Edmonton, AB
- Contract
…organizational requirements and at the discretion of the Hiring…
Added 2 mins ago
KI
Business Analyst
KPG99 INC
Toronto, ON
- Contract
Role : Banking Project manager or Business Analyst
Added 2 mins ago
A
Senior Manager, QC Microbiology
AbCellera
Vancouver, BC
- $135,000 to $170,000 CAD / year
- Full-time
We are looking for a highly skilled Senior Manager, QC Microbiology to lead GMP QC-Micro operations at our biological Drug Substance (DS) clinical manufacturing facility in Vancouver. You…
Added 2 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 2 mins ago
CI
Manager, Indigenous Health, Governance and Partnerships
Canadian Institute for Health Information (CIHI)
ON · Ontario, Canada
- Contract
The Manager liaises with a broad range of First Nations, Inuit and Métis governments, communities, organizations and partners across the health data ecosystem, supporting the Vice…
Added 2 mins ago
SI
Director of Strategic Partnerships
Strategy Institute
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…content, community programming, product discovery, thought leadership, hospitality, digital amplification and ideas we haven’t created…

Enverus

Manager, Application Support - 26384

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Posting language: English
Posted: Sep 22, 2026

Original job description

Why YOU want this position

At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Application Support Manager leads a frontline customer support team responsible for delivering exceptional customer support and driving customer success across Enverus oil and gas software solutions. This role develops talent, improves operational performance, partners with cross-functional teams, and advocates for customers to ensure a world-class support experience.

Essential Functions / Responsibilities

Lead, coach, and develop a global support team through mentoring, performance management, and career development.
Drive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics.
Analyze support trends and business data to identify opportunities for continuous improvement and informed decision-making.
Partner with Product, Engineering, and business stakeholders to improve customer outcomes, processes, and product capabilities.
Serve as an escalation point for complex customer issues and ensure timely resolution.
Develop and maintain support processes, documentation, and best practices.
Participate in strategic planning, budgeting, forecasting, and organizational initiatives.
Represent the Support organization in cross-functional meetings and communicate key updates to the team.
Ensure compliance with company policies, security standards, and data privacy requirements.
Maintain product expertise and support high-priority customer issues as needed.

Role Competencies and Skills

Leadership, coaching, and talent development.
Customer focus and service excellence.
Data-driven decision making and analytical thinking.
Problem solving and sound judgment.
Strategic planning and operational execution.
Process improvement and continuous learning.
Strong communication and stakeholder management.
Technical aptitude and troubleshooting capabilities.
Adaptability and resilience in a fast-paced environment.
Software industry experience; energy industry knowledge is a plus.

Day-to-Day Activities

Conduct one-on-one coaching, performance discussions, and team development activities.
Review case queues, workloads, escalations, and customer issues to ensure timely resolution.
Support complex customer cases and technical escalations as needed.
Monitor team performance, quality standards, and customer satisfaction metrics.
Collaborate with customers, team members, and cross-functional partners.
Support hiring, onboarding, workforce planning, and performance management activities.
Review product updates and ensure team readiness for new features and processes.
Lead or participate in process improvement initiatives and special projects.

Competitive Profile

Bachelor's degree preferred.
5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Strong analytical skills and proficiency with Microsoft Office, particularly Excel.
Experience with Salesforce, JIRA, or similar CRM and ticketing platforms preferred.
Experience supporting energy or oil and gas software solutions is a plus.

Physical Demands

Ability to perform computer-based work in an office environment.
Ability to sit for extended periods and use standard office equipment.
Regular and predictable attendance is required.
Ability to travel 1 or 2 times annually for team meetings, training, and planning.

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More about this job

Responsibilities

The Application Support Manager leads a global frontline team to deliver exceptional customer support and drive success for energy software solutions. This role focuses on developing talent, improving operational performance, and collaborating with cross-functional teams to ensure high-quality customer outcomes.

Requirements

Candidates should have at least 5 years of customer support leadership experience, preferably within a software or SaaS environment. A bachelor's degree is preferred, along with strong analytical skills and proficiency in CRM and ticketing platforms like Salesforce or JIRA.

Skills

Leadership
Coaching
Talent development
Customer focus
Data-driven decision making
Analytical thinking
Problem solving
Strategic planning
Operational execution
Process improvement
Stakeholder management
Technical aptitude
Troubleshooting
SaaS
Salesforce
Jira

Visa sponsorship

Not detected in the job text

Keywords

Application Support
SaaS
Energy Industry
Oil and Gas
Leadership
Performance Management
Customer Success
Operational Excellence
Data Analysis
Salesforce
Jira
Microsoft Office
Excel
Technical Support
Strategic Planning
Stakeholder Management
Software Solutions
Process Improvement
Mentoring
Workforce Planning

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