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Added 6 mins ago
AM
Customs & Trade Compliance Analyst
Array Marketing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…excellence. We strive to be Better Every Day by continuously learning, improving, and taking initiative. We also Have Fun, creating a positive, engaging workplace where people enjoy what…
Added 6 mins ago
FH
Fairmont Gold Attendant (Part-Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
- $20.69 to $21.69 CAD / hour
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Added 8 mins ago
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Billingual Operations Representative
RBC
Calgary, AB · Vancouver, BC · Halifax, NS · Toronto, ON
- Full-time
Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to…
Added 8 mins ago
T
Finance Manager-Enterprise Project Finance
TD
Toronto, ON
- Full-time
Reporting to the Senior Relationship Manager, Enterprise Project Finance, the role of the Finance Manager is to provide end-to-end project financial support to the assigned project…
Added 23 mins ago
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Wealth Investorline Associate, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
…Program, BMO Social Squad student-led activities, BMO Academy learning platform and access to various Employee Resource Groups to further develop your network within…
Added 37 mins ago
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Senior Finance Analyst-Infrastructure & Engineering
TD
Toronto, ON
- Full-time
…deliver reliable, secure, and innovative platforms that enhance operations and user…
Added 37 mins ago
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Wealth Investorline Associate, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON
- Full-time
…Program, BMO Social Squad student-led activities, BMO Academy learning platform and access to various Employee Resource Groups to further develop your network within…
Added 37 mins ago
T
Finance Manager-Enterprise Project Finance
TD
Toronto, ON
- Full-time
Reporting to the Senior Relationship Manager, Enterprise Project Finance, the role of the Finance Manager is to provide end-to-end project financial support to the assigned project…
Added 38 mins ago
Mobile Application Store Analyst
Government of Alberta
AB
…ministry programs through the planning, development, delivery and operations of user-centered common platform services. The branch builds and develops common platforms and data services…
Added 50 mins ago
I
Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are hiring a Senior Systems Engineer to join our Infrastructure & Operations team. This is a senior, hands-on infrastructure role focused on Linux systems, virtualization, physical and…
Added 1 hour ago
VC
Practice Manager - Amherst Veterinary Hospital
VetCare Canada
Vancouver, BC
- Full-time
…problem-solving skills to swiftly resolve any issues, ensuring smooth operations and happy clients. Your day-to-day will involve striving for operational excellence, managing team…
Added 1 hour ago
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Director, Digital Experience Platforms
Sobeys
Mississauga, ON
- Full-time
The Director, Digital Experience Platforms (DXP) is accountable for the strategy, engineering delivery, operations, reliability, and evolution of all customer-facing digital experience…
Added 1 hour ago
Director, Human Resources
Canadian Bar Association
Ottawa, ON
The experience below reflects a progressive HR career and may be gained concurrently - for example, HR Manager and unionized-environment experience earned in the same role would both count.
Added 1 hour ago
RM
Manager, Mechanical
Rocky Mountaineer
Kamloops, BC
- Full-time
Reporting to the Senior Manager, Mechanical Operations, the Manager, Mechanical is responsible for the safe, reliable, and efficient operation of Rocky Mountaineer’s West Coast rail fleet.…
Added 1 hour ago
T
Information Security Analyst (Detection Engineer)
TD
Toronto, ON
- Full-time
…cybersecurity monitoring, detection engineering, and security operations improvement. This role will help develop and maintain effective security detections, improve alert quality, support…
Added 1 hour ago
T
PIA Client Service Associate
TD
AB
- Full-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform…
Added 1 hour ago
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Information Security Analyst II ( Social Engineer Threat Analyst)
TD
Toronto, ON
- Full-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future…
Added 1 hour ago
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Executive Assistant
TD
Toronto, ON
- Full-time
If you're a highly organized individual who can help maintain smooth business operations through strong administration skills, we want you to join our team.
Added 1 hour ago
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Workplace Ambassador
TD
Montreal, QC
- Full-time
Own café and coffee operations – managing inventory, restocking supplies, and ensuring everything runs seamlessly behind the scenes
Added 1 hour ago
GF
Fit4Less Manager - Orangeville Fairgrounds
GoodLife Fitness
Orangeville, ON
- Full-time
The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates.
Added 1 hour ago
GF
Fit4Less Manager - Edmonton Depot 170
GoodLife Fitness
AB
- Full-time
The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates.
Added 1 hour ago
Human Resources Manager
Bureau Veritas
Mississauga, ON
We are seeking a strategic and business-focused HR Business Manager (Sr HRBP) to support our Environmental business across Canada and the United States. This role is a key member of the HR…
Added 1 hour ago
Analyst Meter Data Management
Independent Electricity System Operator
Canada
Tip: Before writing this section, discuss with the hiring manager how to best capture the essence of the role. This often aligns with the "Job Function" or "Summary Statement" in the…
Added 1 hour ago
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Global Study Manager
GSK
Mississauga, ON
- Full-time
…probability of success. We’re uniting science, technology, and talent to get ahead of disease…
Added 1 hour ago
Specialist, Tax
CONA Services
Toronto, ON
We are recruiting a Tax Specialist to join our Finance team. Reporting to the Manager, Indirect Tax, this role is responsible for preparing Coca Cola’s Canadian indirect tax returns, as…

Enverus

Manager, Application Support - 26384

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Posting language: English
Posted: Sep 22, 2026

Original job description

Why YOU want this position

At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Application Support Manager leads a frontline customer support team responsible for delivering exceptional customer support and driving customer success across Enverus oil and gas software solutions. This role develops talent, improves operational performance, partners with cross-functional teams, and advocates for customers to ensure a world-class support experience.

Essential Functions / Responsibilities

Lead, coach, and develop a global support team through mentoring, performance management, and career development.
Drive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics.
Analyze support trends and business data to identify opportunities for continuous improvement and informed decision-making.
Partner with Product, Engineering, and business stakeholders to improve customer outcomes, processes, and product capabilities.
Serve as an escalation point for complex customer issues and ensure timely resolution.
Develop and maintain support processes, documentation, and best practices.
Participate in strategic planning, budgeting, forecasting, and organizational initiatives.
Represent the Support organization in cross-functional meetings and communicate key updates to the team.
Ensure compliance with company policies, security standards, and data privacy requirements.
Maintain product expertise and support high-priority customer issues as needed.

Role Competencies and Skills

Leadership, coaching, and talent development.
Customer focus and service excellence.
Data-driven decision making and analytical thinking.
Problem solving and sound judgment.
Strategic planning and operational execution.
Process improvement and continuous learning.
Strong communication and stakeholder management.
Technical aptitude and troubleshooting capabilities.
Adaptability and resilience in a fast-paced environment.
Software industry experience; energy industry knowledge is a plus.

Day-to-Day Activities

Conduct one-on-one coaching, performance discussions, and team development activities.
Review case queues, workloads, escalations, and customer issues to ensure timely resolution.
Support complex customer cases and technical escalations as needed.
Monitor team performance, quality standards, and customer satisfaction metrics.
Collaborate with customers, team members, and cross-functional partners.
Support hiring, onboarding, workforce planning, and performance management activities.
Review product updates and ensure team readiness for new features and processes.
Lead or participate in process improvement initiatives and special projects.

Competitive Profile

Bachelor's degree preferred.
5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Strong analytical skills and proficiency with Microsoft Office, particularly Excel.
Experience with Salesforce, JIRA, or similar CRM and ticketing platforms preferred.
Experience supporting energy or oil and gas software solutions is a plus.

Physical Demands

Ability to perform computer-based work in an office environment.
Ability to sit for extended periods and use standard office equipment.
Regular and predictable attendance is required.
Ability to travel 1 or 2 times annually for team meetings, training, and planning.

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More about this job

Responsibilities

The Application Support Manager leads a global frontline team to deliver exceptional customer support and drive success for energy software solutions. This role focuses on developing talent, improving operational performance, and collaborating with cross-functional teams to ensure high-quality customer outcomes.

Requirements

Candidates should have at least 5 years of customer support leadership experience, preferably within a software or SaaS environment. A bachelor's degree is preferred, along with strong analytical skills and proficiency in CRM and ticketing platforms like Salesforce or JIRA.

Skills

Leadership
Coaching
Talent development
Customer focus
Data-driven decision making
Analytical thinking
Problem solving
Strategic planning
Operational execution
Process improvement
Stakeholder management
Technical aptitude
Troubleshooting
SaaS
Salesforce
Jira

Visa sponsorship

Not detected in the job text

Keywords

Application Support
SaaS
Energy Industry
Oil and Gas
Leadership
Performance Management
Customer Success
Operational Excellence
Data Analysis
Salesforce
Jira
Microsoft Office
Excel
Technical Support
Strategic Planning
Stakeholder Management
Software Solutions
Process Improvement
Mentoring
Workforce Planning

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