Find work in Canada.

321,099 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
B
Software Developer
BMO
Toronto, ON · SCC
- Full-time
Drives the overall software development lifecycle including working across functional teams to transform requirements into features, managing development teams and processes, and conducting…
Added 19 mins ago
PG
Guidewire Claim Center
Pacta Group
Markham, ON
- Contract
Agile software development including the use of Git Bitbucket Jenkins Jira Confluence etc.
Added 19 mins ago
T
Senior Manager - Software Development
Tangerine
Toronto, ON
- Full-time
Reporting to the Head of Engineering, Wealth the Senior Manager of Engineering is responsible for providing leadership and direction on end-to-end technology design and implementation.…
Added 20 mins ago
Senior Manager - Software Development
Scotiabank
Toronto, ON
Reporting to the Head of Engineering, Wealth the Senior Manager of Engineering is responsible for providing leadership and direction on end-to-end technology design and implementation.…
Added 35 mins ago
MF
Senior Manager, Solution Architect
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Post‑secondary degree in computer science, software engineering, or equivalent experience.
Added 35 mins ago
Construction Engineering & Methods Coordinator
Pomerleau
Montreal, QC
Under the supervision of the Project Manager, the position holder plans and designs temporary structures, oversees the production of models and drawings required for fabrication, and…
Added 35 mins ago
B
Operations Analyst (New or Recent Graduate)
BMO
Barrie, ON · BCC
- Full-time
Typically 1- 2 years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business.
Added 48 mins ago
W
Identity Specialist II (Identity and Access Management - IAM Engineer II)
WorkSafeBC
Richmond, BC
- Full-time
…governance. In this role, you’ll work under the direction of the Manager, Cybersecurity Architecture & Compliance, to analyze, design, implement and support new and existing CIAM and IGA…
Added 48 mins ago
A
Senior Software Developer, Cloud and Platform
Archipelago
Victoria, BC
- Full-time
…problems that support a truly global user base? Would you like the software you ship to help keep the world’s oceans healthy for the generations coming after us? If the answer is yes, then…
Added 48 mins ago
TS
Customer Marketing Manager - Broad-based GTM
TMA Systems
Canada
- Full-time
We’re looking for a Customer Marketing Manager to own and scale communications across a diverse customer base spanning multiple products and ICPs that target broad-based markets such as…
Added 48 mins ago
A
Spécialiste en contrôle des modifications d'ingénierie (ECC)
Alithya
Pickering, ON
- Full-time
As an Engineering Change Control (ECC) Specialist, you’ll ensure engineering changes are fully compliant with BP‑PROC‑01081, maintaining configuration and management equilibrium, validating…
Added 48 mins ago
CS
AI Security Technical Program Manager
CONFLUX SYSTEMS
Toronto, ON
- $50 to $55 CAD / hour
- Contract
Security Technical Program Manager to lead and coordinate cybersecurity research, engineering, product evaluation, and emerging-technology initiatives from research hypothesis through…
Added 50 mins ago
A
Intermediate Planner
AtkinsRéalis
Mississauga, ON
- Full-time
AtkinsRéalis is one of Canada's largest private-sector nuclear engineering groups. The organization has been providing a wide range of services to the nuclear industry in Canada and…
Added 50 mins ago
IS
Intermediate Infrastructure Construction Calculator
IBW Surveyors
ON
- Full-time
Process and manage 3D scan and point cloud data for engineering and construction applications.
Added 50 mins ago
T
Software Engineer I
TD
Toronto, ON
- Full-time
The Risk Technology team is seeking a junior Software Engineer with foundational .NET, Python, and SQL skills. Working with guidance from senior team members, the successful candidate will…
Added 1 hour ago
S
Senior Project Manager - Transportation Engineering & Planning
Stantec
Ottawa, ON
- Full-time
Stantec is seeking an experienced Senior Project Manager - Transportation Engineering & Planning to complement and grow our skilled Transportation Planning & Traffic Engineering (TPTE) Team…
Added 1 hour ago
S
Senior Data Engineer
Scene+
Toronto, ON
- Full-time
Reporting to the Senior Manager, Data Engineering and Data Governance, we are looking for a Senior Data Engineer who will play a pivotal role in shaping the next generation of Scene+’s data…
Added 1 hour ago
UC
Program Manager
UniSysTech Consulting
Toronto, ON · Greater Toronto Area, Canada
- Other
Program Manager – AI Strategy & Digital Core Initiatives
Added 1 hour ago
D
Technical Success Manager- French Speaking
Darktrace
ON · NB · NS · CAN - Ontario (Home Office)
- Full-time
The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get…
Added 1 hour ago
AC
Product Manager - SAP Functional Solution Lead
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Air Canada seeks a highly motivated and experienced Product Manager Solution Lead to join the ERP Product team.
Added 1 hour ago
DC
Service Partner Program Specialist - ONSITE
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- Full-time
This position reports to the Sr. Manager, Global Service Processes, is part of the Global Service Support team, and will be ONSITE at our facility in Concord, Canada.
Added 1 hour ago
I
Associate Product Manager
ITW
Tecumseh, ON
- Full-time
…individual to join our team at Tregaskiss as an Associate Product Manager based onsite at our Windsor, Ontario…
Added 1 hour ago
DC
Sr. Software Project Manager (Scaled Agile /Device Development)
Danaher Corporation
Guelph, ON · Toronto, ON · Concord, ON · CAN - Concord - AB Sciex LP
- Full-time
Prefer 7+ years demonstrated engineering sector experience as a software engineering professional and\or project manager; experience with both Agile and Waterfall software development…
Added 1 hour ago
Data Scientist (Askuity division)
The Home Depot
Toronto, ON
Askuity is a Toronto-based retail analytics software company operating as a division within The Home Depot (THD). Through our supplier analytics program, Askuity’s mission is to enable…
Added 1 hour ago
TH
QA Automation Engineer (Askuity division)
The Home Depot
Toronto, ON
- Full-time
Askuity is a Toronto-based retail analytics software company operating as a division within The Home Depot (THD). Through our supplier analytics program, Askuity’s mission is to enable…

Enverus

Manager, Application Support - 26384

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Posting language: English
Posted: Sep 22, 2026

Original job description

Why YOU want this position

At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Application Support Manager leads a frontline customer support team responsible for delivering exceptional customer support and driving customer success across Enverus oil and gas software solutions. This role develops talent, improves operational performance, partners with cross-functional teams, and advocates for customers to ensure a world-class support experience.

Essential Functions / Responsibilities

Lead, coach, and develop a global support team through mentoring, performance management, and career development.
Drive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics.
Analyze support trends and business data to identify opportunities for continuous improvement and informed decision-making.
Partner with Product, Engineering, and business stakeholders to improve customer outcomes, processes, and product capabilities.
Serve as an escalation point for complex customer issues and ensure timely resolution.
Develop and maintain support processes, documentation, and best practices.
Participate in strategic planning, budgeting, forecasting, and organizational initiatives.
Represent the Support organization in cross-functional meetings and communicate key updates to the team.
Ensure compliance with company policies, security standards, and data privacy requirements.
Maintain product expertise and support high-priority customer issues as needed.

Role Competencies and Skills

Leadership, coaching, and talent development.
Customer focus and service excellence.
Data-driven decision making and analytical thinking.
Problem solving and sound judgment.
Strategic planning and operational execution.
Process improvement and continuous learning.
Strong communication and stakeholder management.
Technical aptitude and troubleshooting capabilities.
Adaptability and resilience in a fast-paced environment.
Software industry experience; energy industry knowledge is a plus.

Day-to-Day Activities

Conduct one-on-one coaching, performance discussions, and team development activities.
Review case queues, workloads, escalations, and customer issues to ensure timely resolution.
Support complex customer cases and technical escalations as needed.
Monitor team performance, quality standards, and customer satisfaction metrics.
Collaborate with customers, team members, and cross-functional partners.
Support hiring, onboarding, workforce planning, and performance management activities.
Review product updates and ensure team readiness for new features and processes.
Lead or participate in process improvement initiatives and special projects.

Competitive Profile

Bachelor's degree preferred.
5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Strong analytical skills and proficiency with Microsoft Office, particularly Excel.
Experience with Salesforce, JIRA, or similar CRM and ticketing platforms preferred.
Experience supporting energy or oil and gas software solutions is a plus.

Physical Demands

Ability to perform computer-based work in an office environment.
Ability to sit for extended periods and use standard office equipment.
Regular and predictable attendance is required.
Ability to travel 1 or 2 times annually for team meetings, training, and planning.

Apply About employer

More about this job

Responsibilities

The Application Support Manager leads a global frontline team to deliver exceptional customer support and drive success for energy software solutions. This role focuses on developing talent, improving operational performance, and collaborating with cross-functional teams to ensure high-quality customer outcomes.

Requirements

Candidates should have at least 5 years of customer support leadership experience, preferably within a software or SaaS environment. A bachelor's degree is preferred, along with strong analytical skills and proficiency in CRM and ticketing platforms like Salesforce or JIRA.

Skills

Leadership
Coaching
Talent development
Customer focus
Data-driven decision making
Analytical thinking
Problem solving
Strategic planning
Operational execution
Process improvement
Stakeholder management
Technical aptitude
Troubleshooting
SaaS
Salesforce
Jira

Visa sponsorship

Not detected in the job text

Keywords

Application Support
SaaS
Energy Industry
Oil and Gas
Leadership
Performance Management
Customer Success
Operational Excellence
Data Analysis
Salesforce
Jira
Microsoft Office
Excel
Technical Support
Strategic Planning
Stakeholder Management
Software Solutions
Process Improvement
Mentoring
Workforce Planning

Report this job