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Added 5 mins ago
FA
restaurant assistant manager
Food and Beverage Company of Kanata Inc o/a Tim Hortons
Kanata, ON
- From $44,000 CAD / year
- Full-time
- On-site
Plan, organize, direct, control and evaluate daily operations
Added 6 mins ago
CR
maintenance manager
Courtenay Return It Depot
Courtenay, BC
- Full-time
Direct and control the operations of commercial facilities
Added 6 mins ago
GI
Estimating Coordinator
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Reporting to the Pre-Construction Manager, the Pre-Construction Coordinator will be responsible for supporting the Estimating and Operations teams in the successful preparation of…
Added 6 mins ago
GI
Treasury Manager
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
The Manager, Treasury will report to the Treasurer and will collaborate closely with the Corporate Finance, Shared Services, and Operational teams to maintain and streamline treasury…
Added 6 mins ago
GI
HSE Advisor
Green Infrastructure Partners
Markham, ON · Toronto, ON · Headquarters, Markham, ON
- Full-time
Reporting to the Manager HSE, the Health Safety & Environment (HSE) Advisor will work alongside the national health and safety team and local operations. The HSE Advisor will emphasize…
Added 6 mins ago
AV
restaurant assistant manager
A&W Veteran's
Stony Plain, AB
- $37.5 to $38 CAD / hour
- Full-time
- On-site
Added 7 mins ago
TH
restaurant manager
Tim Hortons
Oro, ON
- From $23 CAD / hour
- Full-time
- On-site
Plan, organize, direct, control and evaluate daily operations
Added 16 mins ago
R
Pipeline Integrity Project Manager
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Pipeline Integrity Project Manager on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
Added 16 mins ago
C
Manager Operating Practices
CPKC
Calgary, AB
- Full-time
The Manager Operating Practices plays a key leadership role in shaping safe and efficient railway operations across CPKC's Canadian network. This position leads the development of operating…
Added 16 mins ago
R
Lead Engineer, Facility Design
Raise
Calgary, AB
- $150,000 to $165,000 CAD / year
- Full-time
Reporting to the Manager, Project Engineering, the Lead Engineer, Facility Design is a senior engineering role responsible for supporting transmission facility design and connection…
Added 16 mins ago
Snow Safety Supervisor - Winter 2026/27
Sunshine Village Corporation
Banff, AB
The Lead Avalanche Forecaster reports to the Senior Supervisor of Public Safety and the Mountain Operations Manager, and works closely with all operational departments and third-party…
Added 16 mins ago
S
Production Project Lead
Septodont
Cambridge, ON
- Full-time
In North America, our operations include facilities in Ontario, Quebec, and Pennsylvania. Our Cambridge, Ontario site is home to Novocol Pharma – a thriving center of innovation with over…
Added 16 mins ago
S
Project Manager II
Septodont
Cambridge, ON
- Full-time
In North America, our operations include facilities in Ontario, Quebec, and Pennsylvania. Our Cambridge, Ontario site is home to Novocol Pharma – a thriving center of innovation with over…
Added 16 mins ago
S
Maintenance Manager
Septodont
Cambridge, ON
- Full-time
In North America, our operations include facilities in Ontario, Quebec, and Pennsylvania. Our Cambridge, Ontario site is home to Novocol Pharma – a thriving center of innovation with over…
Added 16 mins ago
OC
Regional Manager - G.E. Booth Water Resources Recovery Facility
Ontario Clean Water Agency
Mississauga, ON · OCWA - GE Booth WWT
- Full-time
…Booth WRRF in the Region of Peel, including all aspects of operations and…
Added 16 mins ago
OC
W & WW Shift Lead
Ontario Clean Water Agency
Mississauga, ON · OCWA - GE Booth WWT
- Full-time
The Shift Lead at GE Booth WRRF is second in command to the Shift Coordinator and supports daily plant operations, operational direction, staff coordination and communication. The role is…
Added 16 mins ago
OC
Senior Operations Manager
Ontario Clean Water Agency
OCWA - Sanofi
- Full-time
…maintenance strategies and technical solutions to support client operations and OCWA business development…
Added 16 mins ago
OC
W & WW Shift Lead
Ontario Clean Water Agency
Mississauga, ON · OCWA - GE Booth WWT
- Full-time
The Shift Lead at GE Booth WRRF is second in command to the Shift Coordinator and supports daily plant operations, operational direction, staff coordination and communication. The role is…
Added 16 mins ago
FM
Area Sales Manager
Federal Mfg
Mississauga, ON · CA ON Mississauga
- Full-time
At ProMach, we look for people who want to shine. Here, you can grow your career, share bold ideas, and make a real impact.
Added 16 mins ago
FM
Label Production Manager
Federal Mfg
Mississauga, ON · CA ON Mississauga
- Full-time
At ProMach, we look for people who want to shine. Here, you can grow your career, share bold ideas, and make a real impact.
Added 16 mins ago
L&
Assistant Store Manager - Halton Hills Premium Outlet
Lindt & Sprüngli USA
Halton Hills, ON · LCA - CAN - Retail - Halton Hills Premium Outlet - ON
- Full-time
We are looking for an enthusiastic and keen individual to fill the role of Assistant Store Manager for our Lindt Chocolate Shop in Halton Hills Premium Outlet. The ideal candidate must…
Added 16 mins ago
L&
Assistant Store Manager - Masonville
Lindt & Sprüngli USA
London, ON · LCA - CAN - Retail - Masonville Place - ON
- Full-time
We are looking for an enthusiastic and keen individual to fill the role of Assistant Store Manager for our Lindt Chocolate Shop in Masonville. The ideal candidate must possess strong…
Added 16 mins ago
L&
Gérant(e) de Magasin/Retail Store Manager - Place Ste-Foy
Lindt & Sprüngli USA
Quebec, QC · LCA - CAN - Retail - Place Ste-Foy - QC
- Full-time
We are looking for an enthusiastic and keen individual to fill the role of Store Manager for our Lindt store in the Place Ste-Foy location. The ideal candidate must possess strong…
Added 16 mins ago
L&
National Account Manager - West
Lindt & Sprüngli USA
Vancouver, BC · BC
- Full-time
Reporting to the Director, Sales, the National Account Manager leads the development and execution of customer strategies for Pattison Food Group and London Drugs. This role builds…
Added 16 mins ago
L&
Assistant Store Manager - Sherway Gardens
Lindt & Sprüngli USA
ON · LCA - CAN - Retail - Sherway Gardens - ON
- Full-time
We are looking for an enthusiastic and keen individual to fill the role of Assistant Store Manager for our Lindt Chocolate Shop in our brand new location in Sherway Gardens. The ideal…

Enverus

Manager, Application Support - 26384

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Posting language: English
Posted: Sep 22, 2026

Original job description

Why YOU want this position

At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Application Support Manager leads a frontline customer support team responsible for delivering exceptional customer support and driving customer success across Enverus oil and gas software solutions. This role develops talent, improves operational performance, partners with cross-functional teams, and advocates for customers to ensure a world-class support experience.

Essential Functions / Responsibilities

Lead, coach, and develop a global support team through mentoring, performance management, and career development.
Drive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics.
Analyze support trends and business data to identify opportunities for continuous improvement and informed decision-making.
Partner with Product, Engineering, and business stakeholders to improve customer outcomes, processes, and product capabilities.
Serve as an escalation point for complex customer issues and ensure timely resolution.
Develop and maintain support processes, documentation, and best practices.
Participate in strategic planning, budgeting, forecasting, and organizational initiatives.
Represent the Support organization in cross-functional meetings and communicate key updates to the team.
Ensure compliance with company policies, security standards, and data privacy requirements.
Maintain product expertise and support high-priority customer issues as needed.

Role Competencies and Skills

Leadership, coaching, and talent development.
Customer focus and service excellence.
Data-driven decision making and analytical thinking.
Problem solving and sound judgment.
Strategic planning and operational execution.
Process improvement and continuous learning.
Strong communication and stakeholder management.
Technical aptitude and troubleshooting capabilities.
Adaptability and resilience in a fast-paced environment.
Software industry experience; energy industry knowledge is a plus.

Day-to-Day Activities

Conduct one-on-one coaching, performance discussions, and team development activities.
Review case queues, workloads, escalations, and customer issues to ensure timely resolution.
Support complex customer cases and technical escalations as needed.
Monitor team performance, quality standards, and customer satisfaction metrics.
Collaborate with customers, team members, and cross-functional partners.
Support hiring, onboarding, workforce planning, and performance management activities.
Review product updates and ensure team readiness for new features and processes.
Lead or participate in process improvement initiatives and special projects.

Competitive Profile

Bachelor's degree preferred.
5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Strong analytical skills and proficiency with Microsoft Office, particularly Excel.
Experience with Salesforce, JIRA, or similar CRM and ticketing platforms preferred.
Experience supporting energy or oil and gas software solutions is a plus.

Physical Demands

Ability to perform computer-based work in an office environment.
Ability to sit for extended periods and use standard office equipment.
Regular and predictable attendance is required.
Ability to travel 1 or 2 times annually for team meetings, training, and planning.

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More about this job

Responsibilities

The Application Support Manager leads a global frontline team to deliver exceptional customer support and drive success for energy software solutions. This role focuses on developing talent, improving operational performance, and collaborating with cross-functional teams to ensure high-quality customer outcomes.

Requirements

Candidates should have at least 5 years of customer support leadership experience, preferably within a software or SaaS environment. A bachelor's degree is preferred, along with strong analytical skills and proficiency in CRM and ticketing platforms like Salesforce or JIRA.

Skills

Leadership
Coaching
Talent development
Customer focus
Data-driven decision making
Analytical thinking
Problem solving
Strategic planning
Operational execution
Process improvement
Stakeholder management
Technical aptitude
Troubleshooting
SaaS
Salesforce
Jira

Visa sponsorship

Not detected in the job text

Keywords

Application Support
SaaS
Energy Industry
Oil and Gas
Leadership
Performance Management
Customer Success
Operational Excellence
Data Analysis
Salesforce
Jira
Microsoft Office
Excel
Technical Support
Strategic Planning
Stakeholder Management
Software Solutions
Process Improvement
Mentoring
Workforce Planning

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