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Added 10 mins ago
AS
Project Manager
AgileGrid Solutions
Canada
- Full-time
Support for ongoing professional growth through training and development opportunities.
Added 10 mins ago
SS
Site Security Manager
Securitas Security Services USA, Inc.
Quebec, QC
- $95,000 to $105,000 CAD / year
- Full-time
The Site Security Manager (SSM) serves as the day-to-day manager of a 24/7 datacenter physical security operations team, supporting a client’s datacenter or other critical facility.…
Added 10 mins ago
NS
Recreation Therapy Associate - Long Term Care
Nova Scotia Health Authority
NS · Glace Bay, NS
- Full-time
Reporting to the Resident Care Manager, and under the supervision of a therapist, the Recreation Therapy Associate is a member of the health care team, providing support to clients and…
Added 10 mins ago
NS
Community Outreach Worker - Adult Outpatient - Mental Health & Addictions
Nova Scotia Health Authority
Kentville, NS
- Full-time
Reporting to the Health Services Manager, the Community Outreach Worker (COW) provides a range of clinical services to adults and their families affected by mental illness and/or substance…
Added 10 mins ago
NS
Equipment Maintenance Technician - Biomedical Engineering (Multi-Site)
Nova Scotia Health Authority
Sherbrooke, NS
- Full-time
Reporting to the Manager, Clinical Engineering, the Equipment Maintenance Technician is responsible for the inspection, maintenance, troubleshooting, repair, installation, testing, and…
Added 10 mins ago
PE
Manager, Client Experience (Experiential Marketing)
Proof Experiences
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Title: Manager, Client Experience, Experiential Marketing
Added 10 mins ago
NS
Health Care Social Worker B (Bachelors) Central Intake - Mental Health & Addictions
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
Reporting to the Provincial Manager - Intake Mental Health and Addictions (MHA) Program, the Health Care Social Worker position is responsible for facilitation of intake for MHA services.…
Added 10 mins ago
NS
Physiotherapy Assistant - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Halifax, NS
- Full-time
The Physiotherapy Assistant (PTA) reports to the Program Manager of the Musculoskeletal, Amputation, and Neuro inpatient units located at the Nova Scotia Rehabilitation and Arthritis…
Added 10 mins ago
NS
Registered Pharmacy Technician - Pharmacy Services
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Pharmacy Manager/Operations Manager, the Registered Pharmacy Technician participates in the provision of safe, competent, patient or family centered ethical care, ensuring…
Added 10 mins ago
NS
Health Care Social Worker (Masters) - HI Med/Surg Program, Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Halifax, NS
- Full-time
The Health Care Social Worker reports to the Program Manager and provides a diverse range of interventions to clients and their families, enabling them to achieve their optimal level of…
Added 10 mins ago
NS
Research Coordinator (Registered Nurse) - Hematology Research
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Associate Director and Manager, Hematology Research, the Research Coordinator RN is responsible for the coordination of research projects conducted at QEII within the…
Added 10 mins ago
NS
Recreation Therapy Associate - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
Reporting to the Health Services Manager, and under the direction of the Recreation Therapist, the Recreation Therapy Associate works to support clients and families through application of…
Added 11 mins ago
Supply Chain Manager
Excelitas Technologies
Mississauga, ON
We are currently seeking a Supply Chain Manager who will be responsible for the planning, execution, purchasing and procurement strategies for new product introductions (NPI), current,…
Added 11 mins ago
JE
Automation Systems Designer - Mechanical
Johnson Electric
Ancaster, ON · Canada Ancaster - Automation Group Canada (General)
- Full-time
Professional Growth: Opportunities for continuous learning and professional development through training programs and workshops.
Added 11 mins ago
N
Sales Support
Noramco
Abbotsford, BC · NCS - Abbotsford
- Full-time
This is a multi-function role in a Business Centre. Reporting to the Business Centre Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to…
Added 11 mins ago
GN
Senior Manager, Tourism and Market Development
Groupe Nordik
Gatineau, QC
- Full-time
The Senior Manager, Tourism and Market Development is responsible for growing traffic and revenue across all of our markets, from our local radius to long-haul markets. Reporting to the…
Added 11 mins ago
Sr Service Specialist
The Canada Life Assurance Company
Toronto, ON
…preparation of master applications, administration guides, training clients on administrative procedures, our internal systems, and making presentations to new clients. Daily personal,…
Added 11 mins ago
C
Unregulated Care Aide
Chartwell
St. Catharines, ON
- Full-time
Respond to resident and family concerns and report to the Health and Wellness Manager when needed
Added 11 mins ago
Equipment Maintenance Technician - Biomedical Engineering (Multi-Site)
Nova Scotia Health and IWK Health
Middle Musquodoboit, NS · Musquodoboit Harbour, NS · Sheet Harbour 36, NS
Reporting to the Manager, Clinical Engineering, the Equipment Maintenance Technician is responsible for the inspection, maintenance, troubleshooting, repair, installation, testing, and…
Added 11 mins ago
Research Coordinator (Registered Nurse) - Hematology Research
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Associate Director and Manager, Hematology Research, the Research Coordinator RN is responsible for the coordination of research projects conducted at QEII within the…
Added 11 mins ago
Community Outreach Worker - Adult Outpatient - Mental Health & Addictions
Nova Scotia Health and IWK Health
Kentville, NS
Reporting to the Health Services Manager, the Community Outreach Worker (COW) provides a range of clinical services to adults and their families affected by mental illness and/or substance…
Added 25 mins ago
M
Product Assurance Manager
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
Training in quality engineering and/or continuous improvement (APQP, CQE, Six sigma, etc.)
Added 25 mins ago
EC
Commercial Administration Officer
East Coast Credit Union
Port Hood, NS · NS · Dartmouth, NS
- Full-time
Reporting to the Manager, Commercial Administration, the Commercial Administration Officer is responsible for the assessment, verification, and timely administration of the Commercial Loan…
Added 25 mins ago
Senior Account Manager, LCS, Auto
Google
Toronto, ON
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
Added 38 mins ago
CC
Indigenous Research and Development Coordinator
Canadore College
North Bay, ON
- Full-time
· Support the coordination and implementation of Indigenous research and development projects under the direction of the Manager.

Enverus

Manager, Application Support - 26384

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Posting language: English
Posted: Sep 22, 2026

Original job description

Why YOU want this position

At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Application Support Manager leads a frontline customer support team responsible for delivering exceptional customer support and driving customer success across Enverus oil and gas software solutions. This role develops talent, improves operational performance, partners with cross-functional teams, and advocates for customers to ensure a world-class support experience.

Essential Functions / Responsibilities

Lead, coach, and develop a global support team through mentoring, performance management, and career development.
Drive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics.
Analyze support trends and business data to identify opportunities for continuous improvement and informed decision-making.
Partner with Product, Engineering, and business stakeholders to improve customer outcomes, processes, and product capabilities.
Serve as an escalation point for complex customer issues and ensure timely resolution.
Develop and maintain support processes, documentation, and best practices.
Participate in strategic planning, budgeting, forecasting, and organizational initiatives.
Represent the Support organization in cross-functional meetings and communicate key updates to the team.
Ensure compliance with company policies, security standards, and data privacy requirements.
Maintain product expertise and support high-priority customer issues as needed.

Role Competencies and Skills

Leadership, coaching, and talent development.
Customer focus and service excellence.
Data-driven decision making and analytical thinking.
Problem solving and sound judgment.
Strategic planning and operational execution.
Process improvement and continuous learning.
Strong communication and stakeholder management.
Technical aptitude and troubleshooting capabilities.
Adaptability and resilience in a fast-paced environment.
Software industry experience; energy industry knowledge is a plus.

Day-to-Day Activities

Conduct one-on-one coaching, performance discussions, and team development activities.
Review case queues, workloads, escalations, and customer issues to ensure timely resolution.
Support complex customer cases and technical escalations as needed.
Monitor team performance, quality standards, and customer satisfaction metrics.
Collaborate with customers, team members, and cross-functional partners.
Support hiring, onboarding, workforce planning, and performance management activities.
Review product updates and ensure team readiness for new features and processes.
Lead or participate in process improvement initiatives and special projects.

Competitive Profile

Bachelor's degree preferred.
5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Strong analytical skills and proficiency with Microsoft Office, particularly Excel.
Experience with Salesforce, JIRA, or similar CRM and ticketing platforms preferred.
Experience supporting energy or oil and gas software solutions is a plus.

Physical Demands

Ability to perform computer-based work in an office environment.
Ability to sit for extended periods and use standard office equipment.
Regular and predictable attendance is required.
Ability to travel 1 or 2 times annually for team meetings, training, and planning.

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More about this job

Responsibilities

The Application Support Manager leads a global frontline team to deliver exceptional customer support and drive success for energy software solutions. This role focuses on developing talent, improving operational performance, and collaborating with cross-functional teams to ensure high-quality customer outcomes.

Requirements

Candidates should have at least 5 years of customer support leadership experience, preferably within a software or SaaS environment. A bachelor's degree is preferred, along with strong analytical skills and proficiency in CRM and ticketing platforms like Salesforce or JIRA.

Skills

Leadership
Coaching
Talent development
Customer focus
Data-driven decision making
Analytical thinking
Problem solving
Strategic planning
Operational execution
Process improvement
Stakeholder management
Technical aptitude
Troubleshooting
SaaS
Salesforce
Jira

Visa sponsorship

Not detected in the job text

Keywords

Application Support
SaaS
Energy Industry
Oil and Gas
Leadership
Performance Management
Customer Success
Operational Excellence
Data Analysis
Salesforce
Jira
Microsoft Office
Excel
Technical Support
Strategic Planning
Stakeholder Management
Software Solutions
Process Improvement
Mentoring
Workforce Planning

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