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Added 9 mins ago
E
Bit Technician - Entry Level Opportunity
Epiroc
Creighton, SK
- Full-time
It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we…
Added 10 mins ago
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Forward Deployment Engineer Lead- Commercial
''
Toronto, ON
- Full-time
- Other
…experiences - together. With a customer-first mindset, we make doing business with McCain…
Added 40 mins ago
SC
shift supervisor - Store# 04100, KELOWNA AIRPORT BUSINESS PARK
Starbucks Coffee Company
Kelowna, BC
- Full-time
…that is consistently rated as a great place to work and the people here love what they…
Added 54 mins ago
NB
Associate Advice Center Manager
National Bank of Canada
Valleyfield, PE
- Full-time
…and enjoying flexible working conditions, while helping local people build their lives. Our practical training programs help you master your job, with personalized content for continuous…
Added 54 mins ago
EC
Behavioural Specialist
Edmonton Catholic Schools
AB · Greater Edmonton Metropolitan Area
- Full-time
Partner with school staff to provide coaching, model appropriate behavioural strategies, and provide support within natural school environments.
Added 54 mins ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
Partner with IT, Supply Chain, and Finance to ensure trade compliance considerations are embedded in business processes.
Added 54 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 54 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Developed Finance into a trusted strategic partner for business leaders globally.
Added 55 mins ago
Machine Learning Engineer, Associate Director
Fitch Group
Toronto, ON
…influence decision-making through strong engineering judgment, and partner closely with engineering leaders, product teams, and fellow engineers to deliver innovative AI solutions at scale.…
Added 1 hour ago
RB
Director, Wealth Management Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
…WM) segment strategy. The director will work closely with WM Business Unit (BU) Heads and their designates to shape and align individual BU…
Added 1 hour ago
NB
Regional VP - Equipment Sales, Western Canada
National Bank of Canada
AB · Edmonton, AB
- Full-time
Extensive experience in commercial sales, business development and people leadership within equipment finance, commercial lending, leasing or a related financial services environment.
Added 1 hour ago
NB
Director, National Client Group
National Bank of Canada
Montreal, QC
- Full-time
As Director, National Client Group based in Montreal, you will be responsible for growing the portfolio of business clients assigned to you. The varied and complex tasks will allow you to…
Added 1 hour ago
NB
Regional Vice-President, Equipment Finance Sales, Ontario
National Bank of Canada
Mississauga, ON
- Full-time
Extensive experience in commercial sales, business development and people leadership within equipment finance, commercial lending, leasing or a related financial services environment.
Added 1 hour ago
NB
Product Owner (PO) – CI/CD and Continuous Testing
National Bank of Canada
Montreal, QC
- Full-time
Act as a product owner in complex initiatives and transform business needs into clear and value-bearing functionalities.
Added 1 hour ago
SP
Technical Architect Director - PubSec - Mulesoft Canada
Salesforce Partner Canada
Toronto, ON
- Full-time
This is a customer-billable delivery role - a senior individual contributor accountable for engagement outcomes and hands-on technical leadership, not an internal people-management position.
Added 1 hour ago
NB
Account Manager, Franchise Finance
National Bank of Canada
Montreal, QC
- Full-time
As an Account Manager in the NBC Franchise Finance team at National Bank, you’ll be a trusted financing partner to hotel and restaurant owners across Quebec. With your business development…
Added 2 hours ago
GD
Business Development Manager, Tactical Comms and Information Systems
General Dynamics Missions System International
Ottawa, ON
- Full-time
The Business Development Manager, International Tactical Communications and Information Systems (TacCIS) will be responsible for business strategic planning, direction and development of…
Added 2 hours ago
GD
Life Cycle Material Engineering Specialist
General Dynamics Missions System International
Ottawa, ON
- Full-time
…national security, strengthen communities, and protect the people we…
Added 2 hours ago
AC
Vendor Relationship Manager - Property Claims
Aviva Canada
AB · Edmonton, AB
- Full-time
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
Added 2 hours ago
G
Corporate / Commercial Solicitor (5-10 Years Call)
gpac
Calgary, AB
- $133,900 to $203,000 CAD / year
- Full-time
Compensation: Competitive and flexible, based on experience, portable business, and selected compensation structure.
Added 2 hours ago
S
Certinia (FinancialForce) Developer
Softchoice
Toronto, ON
- Full-time
…We are looking for someone who embraces AI as a development partner and continuously seeks opportunities to simplify processes, automate repetitive work, improve user experiences, and…
Added 2 hours ago
Senior Software Engineer, International
Robinhood
Toronto, ON
…Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we…
Added 2 hours ago
XI
Manager, Customer Intelligence
Xplore Inc
Markham, ON
- Full-time
…understanding, supporting the customer journeys that define how people interact with Xplore - from marketing and sales, to onboarding and service assurance, to support and retention. This…
Added 3 hours ago
HM
Director of National Accounts (Warehouse)
Highlight Motor Group
Toronto, ON
- Full-time
…move. To work for Highlight Motor Group, you must have great people skills, communicate well, have a team-oriented personality, and the desire to set and achieve goals. As our company…
Added 3 hours ago
TO
HR Business Partner
The Ottawa Hospital
Ottawa, ON
- Full-time
As an HR Business Partner (HRBP), you will be a trusted advisor on all talent matters, providing professional and proactive human resources support and service to a designated client group.…

Enverus

Manager, Application Support - 26384

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Posting language: English
Posted: Sep 22, 2026

Original job description

Why YOU want this position

At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Application Support Manager leads a frontline customer support team responsible for delivering exceptional customer support and driving customer success across Enverus oil and gas software solutions. This role develops talent, improves operational performance, partners with cross-functional teams, and advocates for customers to ensure a world-class support experience.

Essential Functions / Responsibilities

Lead, coach, and develop a global support team through mentoring, performance management, and career development.
Drive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics.
Analyze support trends and business data to identify opportunities for continuous improvement and informed decision-making.
Partner with Product, Engineering, and business stakeholders to improve customer outcomes, processes, and product capabilities.
Serve as an escalation point for complex customer issues and ensure timely resolution.
Develop and maintain support processes, documentation, and best practices.
Participate in strategic planning, budgeting, forecasting, and organizational initiatives.
Represent the Support organization in cross-functional meetings and communicate key updates to the team.
Ensure compliance with company policies, security standards, and data privacy requirements.
Maintain product expertise and support high-priority customer issues as needed.

Role Competencies and Skills

Leadership, coaching, and talent development.
Customer focus and service excellence.
Data-driven decision making and analytical thinking.
Problem solving and sound judgment.
Strategic planning and operational execution.
Process improvement and continuous learning.
Strong communication and stakeholder management.
Technical aptitude and troubleshooting capabilities.
Adaptability and resilience in a fast-paced environment.
Software industry experience; energy industry knowledge is a plus.

Day-to-Day Activities

Conduct one-on-one coaching, performance discussions, and team development activities.
Review case queues, workloads, escalations, and customer issues to ensure timely resolution.
Support complex customer cases and technical escalations as needed.
Monitor team performance, quality standards, and customer satisfaction metrics.
Collaborate with customers, team members, and cross-functional partners.
Support hiring, onboarding, workforce planning, and performance management activities.
Review product updates and ensure team readiness for new features and processes.
Lead or participate in process improvement initiatives and special projects.

Competitive Profile

Bachelor's degree preferred.
5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Strong analytical skills and proficiency with Microsoft Office, particularly Excel.
Experience with Salesforce, JIRA, or similar CRM and ticketing platforms preferred.
Experience supporting energy or oil and gas software solutions is a plus.

Physical Demands

Ability to perform computer-based work in an office environment.
Ability to sit for extended periods and use standard office equipment.
Regular and predictable attendance is required.
Ability to travel 1 or 2 times annually for team meetings, training, and planning.

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More about this job

Responsibilities

The Application Support Manager leads a global frontline team to deliver exceptional customer support and drive success for energy software solutions. This role focuses on developing talent, improving operational performance, and collaborating with cross-functional teams to ensure high-quality customer outcomes.

Requirements

Candidates should have at least 5 years of customer support leadership experience, preferably within a software or SaaS environment. A bachelor's degree is preferred, along with strong analytical skills and proficiency in CRM and ticketing platforms like Salesforce or JIRA.

Skills

Leadership
Coaching
Talent development
Customer focus
Data-driven decision making
Analytical thinking
Problem solving
Strategic planning
Operational execution
Process improvement
Stakeholder management
Technical aptitude
Troubleshooting
SaaS
Salesforce
Jira

Visa sponsorship

Not detected in the job text

Keywords

Application Support
SaaS
Energy Industry
Oil and Gas
Leadership
Performance Management
Customer Success
Operational Excellence
Data Analysis
Salesforce
Jira
Microsoft Office
Excel
Technical Support
Strategic Planning
Stakeholder Management
Software Solutions
Process Improvement
Mentoring
Workforce Planning

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