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Added 4 mins ago
RC
restaurant manager
Ruth's Chris Steak House
Niagara Falls, ON
- Full-time
Minimize hazards at all stages of the food production process
Added 5 mins ago
M
Account Manager - Companion Animal / Gestionnaire de comptes – Animaux de compagnie
MSD
Toronto, ON · CAN - Ontario - Toronto
- Full-time
Reporting to the Regional Sales Manager, Central Canada – Companion Animal Business Unit, the Account Manager (AM) is responsible for achieving the annual sales and business objectives…
Added 5 mins ago
SE
Maintenance Manager, FSN & STS
Source Energy
Grande Prairie, AB
- Full-time
The Maintenance Manager, Source Trucking Services (STS) and Field Solutions (FSN) is responsible for directing, leading and executing on all maintenance related to Source’s wellsite…
Added 5 mins ago
SE
Sahara Operator
Source Energy
Grande Prairie, AB
- Full-time
Source Energy Services is a company that focuses on the integrated production and distribution of frac sand, as well as the distribution of other bulk completion materials not produced by…
Added 5 mins ago
CG
Developer, Business Intelligence
Canaccord Genuity Group Inc.
Vancouver, BC
- Full-time
…for a BI Developer to join our team. Reporting to the Senior Manager, Business Intelligence Team, this role will be responsible for the analysis, design, development and support of BI…
Added 5 mins ago
B
Technical Specialist II
BMO
Toronto, ON · SCC
- Full-time
Provide end-to-end ownership of mission-critical platforms, including production support and root-cause analysis
Added 19 mins ago
NC
Forklift Operator
NUTEM Custom Manufacturing Ltd
Oakville, ON
- Full-time
Reporting to the Shipping Receiving supervisor/ Supply Chain Manager the Forklift operator will be responsible for safely transporting the products to various locations within the…
Added 19 mins ago
EG
Training Superintendent
Equinox Gold Corp.
Geraldton, ON
- Full-time
…Canada's largest gold mines, with an expected average annual production of over 300,000 ounces across an initial 15-year mine…
Added 20 mins ago
Civil Engineer
Mott MacDonald
Toronto, ON · Vancouver, BC · Calgary, AB
Deliver packages of work with the assistance of other technical and production staff while maintaining schedule and budget requirements.
Added 20 mins ago
H
Senior Electrical Engineer
HDR
Toronto, ON · Ottawa, ON · Richmond Hill, ON · Victoria, BC · Vancouver, BC · Calgary, AB
- Full-time
Reporting to the Electrical Section Manager, the Senior Electrical Engineer is a member of the integrated project team that contributes Electrical engineering knowledge and analysis during…
Added 20 mins ago
H
Senior Mechanical Engineer
HDR
Calgary, AB
- Full-time
Reporting to the Mechanical Section Manager, the Senior Mechanical Engineer is a member of the integrated project team that contributes Mechanical engineering knowledge and analysis during…
Added 20 mins ago
H
Senior Project Manager
HDR
Calgary, AB
- Full-time
In the role of Senior Project Manager, we'll count on you to:
Added 20 mins ago
Q
Power Systems Engineer III
Qualus
Bolton, ON
- Full-time
Assess project specific resource needs and coordinate assignments with project manager. Communicate core technical job requirements.
Added 32 mins ago
MI
Maker, Tool & Die (Certified)
Magna International
Markham, ON
- Full-time
Build and maintain tools as defined by toolroom manager
Added 32 mins ago
LH
Senior Program Manager
LGI Healthcare Solutions Santé Inc.
Montreal, QC
- Full-time
The Senior Program Manager is responsible for the governance and successful delivery of complex, strategic client-facing application and technology programs. They ensure that the various…
Added 32 mins ago
EC
Safety & Culinary Quality Assurance Manager (Remote Camp)
ESS Compass
Prince George, BC
- Full-time
The Safety and Culinary Quality Assurance Manager provides field-based leadership and support to strengthen occupational safety, food safety, culinary quality, employee competency, and…
Added 32 mins ago
C
Administrative Specialist, CBC Gem (English Services) 1-Year Contract
CBC/Radio-Canada
Toronto, ON
- Full-time
Reporting to the Manager, CBC Gem Merchandising, the Administrative Specialist will collaborate with Product teams, Communication teams, Business & Rights, Programming, Media Solutions and…
Added 32 mins ago
C
Administrative Specialist, CBC Gem (English Services) 1-Year Contract
CBC/Radio-Canada
Toronto, ON
- Full-time
Reporting to the Manager, CBC Gem Merchandising, the Administrative Specialist will collaborate with Product teams, Communication teams, Business & Rights, Programming, Media Solutions and…
Added 32 mins ago
C
Administrative Specialist, CBC Gem (English Services) 1-Year Contract (Open)
CBC/Radio-Canada
Toronto, ON
- Full-time
Reporting to the Manager, CBC Gem Merchandising, the Administrative Specialist will collaborate with Product teams, Communication teams, Business & Rights, Programming, Media Solutions and…
Added 32 mins ago
AC
Product Manager - Platform Design
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Air Canada seeks a highly motivated and experienced Product Manager to join the Digital Product team. This position will oversee the design and execution of digital platform assets to…
Added 34 mins ago
CB
Manager, Merchandising (underwear)
Centric Brands
SK
- Full-time
Collaborate cross-functionally with design and production teams to achieve cohesive execution of business goals.
Added 34 mins ago
FB
Kitchen - Shipper/Receiver
Farm Boy Inc.
Ottawa, ON
- $19 CAD / hour
- Full-time
Reports any dangerous situations to the Central Kitchen Production Manager for corrective action; i.e. incorrect stacking of pallets, physical damage to building or work tools.
Added 34 mins ago
EG
Human Resources Business Partner
Equinox Gold Corp.
Geraldton, ON
- Full-time
…Canada's largest gold mines, with an expected average annual production of over 300,000 ounces across an initial 15-year mine…
Added 34 mins ago
C
RCCA Lead -Root Cause Corrective Action Lead
Cyient
Longueuil, QC
- Full-time
…Windchill (NA), PTC Isodraw / CAD Process (NA), Pspice (NA), PRODUCTION DATA-ABBYY Fine Reader (NA), Pro/E (NA), Power On Restor (NA), Power On Fusion (NA), Power On Advantage (NA), Power…
Added 34 mins ago
PF
Associate Director, Operations (French / English Bilingual)
Perdue Farms
Saint-Lin - Laurentides, QC · St-Lin, QC
- Full-time
We are looking for an experienced HR Manager to take ownership of the HR function at this important manufacturing operation.

Enverus

Manager, Application Support - 26384

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Posting language: English
Posted: Sep 22, 2026

Original job description

Why YOU want this position

At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Application Support Manager leads a frontline customer support team responsible for delivering exceptional customer support and driving customer success across Enverus oil and gas software solutions. This role develops talent, improves operational performance, partners with cross-functional teams, and advocates for customers to ensure a world-class support experience.

Essential Functions / Responsibilities

Lead, coach, and develop a global support team through mentoring, performance management, and career development.
Drive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics.
Analyze support trends and business data to identify opportunities for continuous improvement and informed decision-making.
Partner with Product, Engineering, and business stakeholders to improve customer outcomes, processes, and product capabilities.
Serve as an escalation point for complex customer issues and ensure timely resolution.
Develop and maintain support processes, documentation, and best practices.
Participate in strategic planning, budgeting, forecasting, and organizational initiatives.
Represent the Support organization in cross-functional meetings and communicate key updates to the team.
Ensure compliance with company policies, security standards, and data privacy requirements.
Maintain product expertise and support high-priority customer issues as needed.

Role Competencies and Skills

Leadership, coaching, and talent development.
Customer focus and service excellence.
Data-driven decision making and analytical thinking.
Problem solving and sound judgment.
Strategic planning and operational execution.
Process improvement and continuous learning.
Strong communication and stakeholder management.
Technical aptitude and troubleshooting capabilities.
Adaptability and resilience in a fast-paced environment.
Software industry experience; energy industry knowledge is a plus.

Day-to-Day Activities

Conduct one-on-one coaching, performance discussions, and team development activities.
Review case queues, workloads, escalations, and customer issues to ensure timely resolution.
Support complex customer cases and technical escalations as needed.
Monitor team performance, quality standards, and customer satisfaction metrics.
Collaborate with customers, team members, and cross-functional partners.
Support hiring, onboarding, workforce planning, and performance management activities.
Review product updates and ensure team readiness for new features and processes.
Lead or participate in process improvement initiatives and special projects.

Competitive Profile

Bachelor's degree preferred.
5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Strong analytical skills and proficiency with Microsoft Office, particularly Excel.
Experience with Salesforce, JIRA, or similar CRM and ticketing platforms preferred.
Experience supporting energy or oil and gas software solutions is a plus.

Physical Demands

Ability to perform computer-based work in an office environment.
Ability to sit for extended periods and use standard office equipment.
Regular and predictable attendance is required.
Ability to travel 1 or 2 times annually for team meetings, training, and planning.

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More about this job

Responsibilities

The Application Support Manager leads a global frontline team to deliver exceptional customer support and drive success for energy software solutions. This role focuses on developing talent, improving operational performance, and collaborating with cross-functional teams to ensure high-quality customer outcomes.

Requirements

Candidates should have at least 5 years of customer support leadership experience, preferably within a software or SaaS environment. A bachelor's degree is preferred, along with strong analytical skills and proficiency in CRM and ticketing platforms like Salesforce or JIRA.

Skills

Leadership
Coaching
Talent development
Customer focus
Data-driven decision making
Analytical thinking
Problem solving
Strategic planning
Operational execution
Process improvement
Stakeholder management
Technical aptitude
Troubleshooting
SaaS
Salesforce
Jira

Visa sponsorship

Not detected in the job text

Keywords

Application Support
SaaS
Energy Industry
Oil and Gas
Leadership
Performance Management
Customer Success
Operational Excellence
Data Analysis
Salesforce
Jira
Microsoft Office
Excel
Technical Support
Strategic Planning
Stakeholder Management
Software Solutions
Process Improvement
Mentoring
Workforce Planning

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