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Added 6 mins ago
CS
Senior Account Executive, Europe
Carina Software
North Vancouver, BC
- £80,000 to £95,000 GBP / year
- Full-time
· Proficiency with Salesforce or similar CRM tools
Added 21 mins ago
T
Senior Manager - Software Development
Tangerine
Toronto, ON
- Full-time
Added 21 mins ago
SC
Regional Business Development manager
Sysco Canada Inc.
Halifax, NS
- Full-time
…effective contract negotiation. This role utilizes Sysco's Salesforce platform, employs a team-selling approach, and collaborates with cross-functional teams to develop comprehensive…
Added 21 mins ago
D
Sales Development Representative (SaaS)
DCM
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
Experience with CRM platforms such as HubSpot, Salesforce or Microsoft Dynamics
Added 22 mins ago
Senior Manager - Software Development
Scotiabank
Toronto, ON
Added 22 mins ago
S
Regional Business Development manager
Sysco
Moncton, NB · Halifax, NS · St. John's, NL · Sysco Halifax
- Full-time
…effective contract negotiation. This role utilizes Sysco's Salesforce platform, employs a team-selling approach, and collaborates with cross-functional teams to develop comprehensive…
Added 37 mins ago
MF
Senior Manager, Solution Architect
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Toronto, ON · Greater Toronto Area, ON
- Other
Added 37 mins ago
FC
Contract & Proposal Coordinator
FLINT Corp.
Calgary, AB
- Full-time
Organize and manage proposal documentation, identify scopes of work and subcontracting opportunities, and maintain records in Salesforce CRM.
Added 51 mins ago
TS
Customer Marketing Manager - Broad-based GTM
TMA Systems
Canada
- Full-time
· Familiarity with marketing automation and CRM tools (e.g., HubSpot, Salesforce, Gainsight, ZenDesk, etc.)
Added 51 mins ago
IW
Product Specialist, Investment Products - Winnipeg, Toronto
IG Wealth Management
ON · Ontario, Canada
- Full-time
Experience with Morningstar Direct, Bloomberg, Salesforce or similar tools. Broader familiarity with portfolio construction and investment strategies.
Added 51 mins ago
SL
Marketing Coordinator
St. Lawrence College
ON · Ontario, Canada
- Full-time
…management. Experience with email marketing and automation platforms (Salesforce Marketing Cloud preferred) and knowledge of CASL/CAN-SPAM compliance. Experience preparing digital content…
Added 51 mins ago
SC
Business Development Manager - Moncton
Sysco Canada Inc.
Moncton, NB
- Full-time
…effective contract negotiation. This role utilizes Sysco's Salesforce platform, employs a team-selling approach, and collaborates with cross-functional teams to develop comprehensive…
Added 1 hour ago
S
Senior Data Engineer
Scene+
Toronto, ON
- Full-time
Operational excellence. You will work at the core of a modern cloud-native environment -Snowflake, AWS, Matillion, Salesforce Data Cloud - driving automation, governance, and performance…
Added 1 hour ago
MT
Specialist, Clients and Markets (Market Recognition)
McCarthy Tétrault LLP
Toronto, ON
- Full-time
Proficiency with MS Office suite; ability to quickly learn and leverage new technology solutions. Experience working with Salesforce and SharePoint is an asset.
Added 1 hour ago
TH
Marketing Cloud (Agentforce Marketing) Specialist, Askuity division
The Home Depot
Toronto, ON
- Full-time
Salesforce Certified Marketing Cloud Administrator / Developer (Asset)
Added 2 hours ago
IF
Executive Assistant, Distribution, GBRS
iA Financial Group
Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
Analyze data from systems (Salesforce) to identify trends, produce reports, make observations, and recommend actions;
Added 2 hours ago
IF
Sales Associate
iA Financial Group
Toronto, ON
- Full-time
Use Salesforce to manage business relationships, document activities, identify opportunities, support strategic prospecting, and contribute to sales growth.
Added 2 hours ago
IF
Lead Full Stack Developer
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…confident and secure about their future? As a Lead Full Stack Developer, you will play a key role in the analysis, development, integration, testing, and evolution of robust digital…
Added 3 hours ago
E
Manager, Application Support - 26384
Enverus
Calgary, AB
- Full-time
Experience with Salesforce, JIRA, or similar CRM and ticketing platforms preferred.
Added 3 hours ago
TA
Manager, Marketing & Communications
Take a Hike Foundation
Vancouver, BC
- Full-time
Added 3 hours ago
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Hospital Lab Instrument Sales Manager
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Toronto, ON
- Full-time
Added 3 hours ago
FC
Business Analyst - Fidelity Wealth
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Toronto, ON
- Full-time
Experience with Salesforce, JIRA, & Confluence
Added 4 hours ago
T
Agent(e) bilingue de soutien à la clientèle – Affaires numériques / Bilingual Digital Business Customer Support Agent
Teleperformance
Waterloo, ON · Quebec, QC · NB · NS · PE · MB · SK · NL · TPCA Waterloo
- Full-time
Utiliser le CRM Salesforce interne et gérer les dossiers clients, y compris les dossiers escaladés de niveau 2.
Added 4 hours ago
T
B2B Sales Supervisor
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Experience in leading a call center sales team & familiarity with Salesforce is a plus
Added 4 hours ago
T
B2B Sales Customer Expert I
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Experience using CRM software (e.g., Salesforce, HubSpot) and proficiency in Microsoft Office suite.

Enverus

Manager, Application Support - 26384

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Posting language: English
Posted: Sep 22, 2026

Original job description

Why YOU want this position

At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Application Support Manager leads a frontline customer support team responsible for delivering exceptional customer support and driving customer success across Enverus oil and gas software solutions. This role develops talent, improves operational performance, partners with cross-functional teams, and advocates for customers to ensure a world-class support experience.

Essential Functions / Responsibilities

Lead, coach, and develop a global support team through mentoring, performance management, and career development.
Drive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics.
Analyze support trends and business data to identify opportunities for continuous improvement and informed decision-making.
Partner with Product, Engineering, and business stakeholders to improve customer outcomes, processes, and product capabilities.
Serve as an escalation point for complex customer issues and ensure timely resolution.
Develop and maintain support processes, documentation, and best practices.
Participate in strategic planning, budgeting, forecasting, and organizational initiatives.
Represent the Support organization in cross-functional meetings and communicate key updates to the team.
Ensure compliance with company policies, security standards, and data privacy requirements.
Maintain product expertise and support high-priority customer issues as needed.

Role Competencies and Skills

Leadership, coaching, and talent development.
Customer focus and service excellence.
Data-driven decision making and analytical thinking.
Problem solving and sound judgment.
Strategic planning and operational execution.
Process improvement and continuous learning.
Strong communication and stakeholder management.
Technical aptitude and troubleshooting capabilities.
Adaptability and resilience in a fast-paced environment.
Software industry experience; energy industry knowledge is a plus.

Day-to-Day Activities

Conduct one-on-one coaching, performance discussions, and team development activities.
Review case queues, workloads, escalations, and customer issues to ensure timely resolution.
Support complex customer cases and technical escalations as needed.
Monitor team performance, quality standards, and customer satisfaction metrics.
Collaborate with customers, team members, and cross-functional partners.
Support hiring, onboarding, workforce planning, and performance management activities.
Review product updates and ensure team readiness for new features and processes.
Lead or participate in process improvement initiatives and special projects.

Competitive Profile

Bachelor's degree preferred.
5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Strong analytical skills and proficiency with Microsoft Office, particularly Excel.
Experience with Salesforce, JIRA, or similar CRM and ticketing platforms preferred.
Experience supporting energy or oil and gas software solutions is a plus.

Physical Demands

Ability to perform computer-based work in an office environment.
Ability to sit for extended periods and use standard office equipment.
Regular and predictable attendance is required.
Ability to travel 1 or 2 times annually for team meetings, training, and planning.

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More about this job

Responsibilities

The Application Support Manager leads a global frontline team to deliver exceptional customer support and drive success for energy software solutions. This role focuses on developing talent, improving operational performance, and collaborating with cross-functional teams to ensure high-quality customer outcomes.

Requirements

Candidates should have at least 5 years of customer support leadership experience, preferably within a software or SaaS environment. A bachelor's degree is preferred, along with strong analytical skills and proficiency in CRM and ticketing platforms like Salesforce or JIRA.

Skills

Leadership
Coaching
Talent development
Customer focus
Data-driven decision making
Analytical thinking
Problem solving
Strategic planning
Operational execution
Process improvement
Stakeholder management
Technical aptitude
Troubleshooting
SaaS
Salesforce
Jira

Visa sponsorship

Not detected in the job text

Keywords

Application Support
SaaS
Energy Industry
Oil and Gas
Leadership
Performance Management
Customer Success
Operational Excellence
Data Analysis
Salesforce
Jira
Microsoft Office
Excel
Technical Support
Strategic Planning
Stakeholder Management
Software Solutions
Process Improvement
Mentoring
Workforce Planning

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