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Added 4 mins ago
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Chapter Lead, Data Engineering
Cogeco
Burlington, ON · Montreal, QC
- Full-time
This leadership position requires a blend of deep technical expertise and a passion for people development. We’re looking for someone who approaches engineering challenges with a rigorous,…
Added 4 mins ago
C
Director, Advanced Network Planning
Ciena
Ottawa, ON
- Full-time
Build, mentor, and lead a high-performing team of network planning experts, establishing technical standards, strengthening critical capabilities, and creating an environment of rigorous…
Added 4 mins ago
Medical Lead, Simulation Laboratory
Health Sciences North
Sudbury, ON
Teach, coach and lead staff in the development and monitoring of quality indicators and improvement initiatives.
Added 4 mins ago
Medical Lead, Simulation Laboratory
Health Sciences North
Sudbury, ON
Teach, coach and lead staff in the development and monitoring of quality indicators and improvement initiatives.
Added 17 mins ago
EI
Project Manager, Senior Civil Engineer - Land Development
Egis in Canada
Ottawa, ON
- $115,000 to $140,000 CAD / year
- Full-time
We boast a seasoned multi-disciplinary crew ready to support your land development endeavor. To guarantee seamless project delivery, we provide an all-encompassing approach and a…
Added 17 mins ago
EI
Senior Water Resources Engineer
Egis in Canada
AB · Edmonton, AB
- $105,000 to $130,000 CAD / year
- Full-time
Lead hydraulic modeling design and review for municipal water, stormwater, and wastewater systems using industry-standard software.
Added 17 mins ago
D
Java Software Engineer
Dexian
Mississauga, ON
- Contract
We are looking for an Architect-Level Java Full Stack Developer to join the Finance & Securitization (FNS) Team. The team is part of a Front Office business environment, working closely…
Added 17 mins ago
L
Manager, Global Merchandising - Men's Athletic
lululemon
Vancouver, BC
- Full-time
This person is responsible for the development of the members of their global merchandising team to deliver product needs that reflect brand consistency and regional relevance to maximize…
Added 17 mins ago
I
Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $150,000 CAD / year
- Full-time
We are hiring a Senior Systems Engineer to join our Infrastructure & Operations team. This is a senior, hands-on infrastructure role focused on Linux systems, virtualization, physical and…
Added 17 mins ago
CD
Assistant Practice Manager
Canadian Dental Services Corporation
Saskatoon, SK
- Full-time
The Assistant Practice Manager is a key leadership position responsible for overseeing the day-to-day performance and development of the clinic’s Administrative Team.
Added 17 mins ago
SR
Senior Engineering Manager
Sage Recruiting Inc.
Toronto, ON
- $170,000 to $190,000 CAD / year
- Full-time
We're hiring a Senior Manager, Software Engineering to lead teams shipping reliable products and platform capabilities across our Financial Management growth segment. You'll increase…
Added 17 mins ago
DR
IT Manager
Dawn Recruiting Agency
Toronto, ON
- $70,000 to $80,000 USD / year
- Full-time
The ideal candidate is a proactive IT leader who can manage technical operations, lead an internal support team, work with external technology vendors, and collaborate closely with…
Added 17 mins ago
FG
Founding Robotics Engineer – Autonomous Golf Mowers
Foxbridge Golf Club
Toronto, ON
- Full-time
We are starting from the ground up and looking for a talented, entrepreneurial Robotics Engineer to lead the technical development of this project from concept to working prototype.
Added 17 mins ago
T
Manager, Customer Experience Trainee
TD
Calgary, AB
- Full-time
Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Added 17 mins ago
LL
Business Development Representative (BDR)
LEAP Legal Software
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
We are seeking a Business Development Representative to join our highly motivated, high-velocity and growing team based in our Toronto office. LEAP will provide you with the best training,…
Added 19 mins ago
Manager, Special Operations
HelloFresh
Toronto, ON
…operations, data engineering, and global platform teams. You will lead the design, integration, and deployment of systems that power our production, warehousing, procurement, and quality…
Added 19 mins ago
I
Growth Marketing Team Lead
Intelcom
Montreal, QC · Service Centre (Montreal)
- Full-time
Create and deploy the multi-country marketing plan, working in collaboration with the Communications Team, Business Development Team and Delivery Contractor Teams
Added 19 mins ago
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Leasing Manager
Greystar
Toronto, ON
- Full-time
…offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South…
Added 19 mins ago
Microsoft Alliance Presales Lead - Cloud and AI Platforms
EY
Toronto, ON
Global Presales Leadership: Define and lead the global presales strategy for the EY–Microsoft Alliance within a Solution Area, establishing repeatable methods, governance, and best…
Added 19 mins ago
F/
Director, Ethics, Regulatory Compliance & Privacy (Bilingual)
FCC / FAC
AB · MB · Toronto, ON · ON · Quebec, QC · SK
- Full-time
Proven ability to lead a high‑performing team of specialists, along with strong coaching, communication, and relationship‑building skills
Added 19 mins ago
Mechanical and Electrical Manager
EBC Inc.
Greater Napanee, ON · Napanee, Ontario
For more than 50 years, the building team has been giving life to countless construction projects, distinguishing itself by the high quality of its work, respecting the highest industry…
Added 34 mins ago
C
Head of Partnerships
CanadaVisa
Remote, Canada
- Full-time
- Remote
We’re looking for a Head of Partnerships to help lead CanadaVisa’s next stage of growth. You’ll build on our audience, established relationships and technology to grow our partnerships…
Added 34 mins ago
FB
Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- $55,000 to $60,000 CAD / year
- Full-time
Develop and lead a high-performance team by overseeing recruitment, training, coaching, performance reviews, recognition, and ongoing development while maintaining confidentiality and trust.
Added 34 mins ago
FB
Assistant Deli/Cheese Manager
Farm Boy Inc.
Toronto, ON
- From $21.5 CAD / hour
- Full-time
Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
Added 34 mins ago
EG
Senior Water Resources Engineer
Egis Group
Edmonton, AB
- $105,000 to $130,000 CAD / year
- Full-time
Lead hydraulic modeling design and review for municipal water, stormwater, and wastewater systems using industry-standard software.

Enverus

Manager, Application Support - 26384

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Posting language: English
Posted: Sep 22, 2026

Original job description

Why YOU want this position

At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Application Support Manager leads a frontline customer support team responsible for delivering exceptional customer support and driving customer success across Enverus oil and gas software solutions. This role develops talent, improves operational performance, partners with cross-functional teams, and advocates for customers to ensure a world-class support experience.

Essential Functions / Responsibilities

Lead, coach, and develop a global support team through mentoring, performance management, and career development.
Drive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics.
Analyze support trends and business data to identify opportunities for continuous improvement and informed decision-making.
Partner with Product, Engineering, and business stakeholders to improve customer outcomes, processes, and product capabilities.
Serve as an escalation point for complex customer issues and ensure timely resolution.
Develop and maintain support processes, documentation, and best practices.
Participate in strategic planning, budgeting, forecasting, and organizational initiatives.
Represent the Support organization in cross-functional meetings and communicate key updates to the team.
Ensure compliance with company policies, security standards, and data privacy requirements.
Maintain product expertise and support high-priority customer issues as needed.

Role Competencies and Skills

Leadership, coaching, and talent development.
Customer focus and service excellence.
Data-driven decision making and analytical thinking.
Problem solving and sound judgment.
Strategic planning and operational execution.
Process improvement and continuous learning.
Strong communication and stakeholder management.
Technical aptitude and troubleshooting capabilities.
Adaptability and resilience in a fast-paced environment.
Software industry experience; energy industry knowledge is a plus.

Day-to-Day Activities

Conduct one-on-one coaching, performance discussions, and team development activities.
Review case queues, workloads, escalations, and customer issues to ensure timely resolution.
Support complex customer cases and technical escalations as needed.
Monitor team performance, quality standards, and customer satisfaction metrics.
Collaborate with customers, team members, and cross-functional partners.
Support hiring, onboarding, workforce planning, and performance management activities.
Review product updates and ensure team readiness for new features and processes.
Lead or participate in process improvement initiatives and special projects.

Competitive Profile

Bachelor's degree preferred.
5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Strong analytical skills and proficiency with Microsoft Office, particularly Excel.
Experience with Salesforce, JIRA, or similar CRM and ticketing platforms preferred.
Experience supporting energy or oil and gas software solutions is a plus.

Physical Demands

Ability to perform computer-based work in an office environment.
Ability to sit for extended periods and use standard office equipment.
Regular and predictable attendance is required.
Ability to travel 1 or 2 times annually for team meetings, training, and planning.

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More about this job

Responsibilities

The Application Support Manager leads a global frontline team to deliver exceptional customer support and drive success for energy software solutions. This role focuses on developing talent, improving operational performance, and collaborating with cross-functional teams to ensure high-quality customer outcomes.

Requirements

Candidates should have at least 5 years of customer support leadership experience, preferably within a software or SaaS environment. A bachelor's degree is preferred, along with strong analytical skills and proficiency in CRM and ticketing platforms like Salesforce or JIRA.

Skills

Leadership
Coaching
Talent development
Customer focus
Data-driven decision making
Analytical thinking
Problem solving
Strategic planning
Operational execution
Process improvement
Stakeholder management
Technical aptitude
Troubleshooting
SaaS
Salesforce
Jira

Visa sponsorship

Not detected in the job text

Keywords

Application Support
SaaS
Energy Industry
Oil and Gas
Leadership
Performance Management
Customer Success
Operational Excellence
Data Analysis
Salesforce
Jira
Microsoft Office
Excel
Technical Support
Strategic Planning
Stakeholder Management
Software Solutions
Process Improvement
Mentoring
Workforce Planning

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