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Added 3 mins ago
DC
Sr. Software Project Manager (Scaled Agile /Device Development)
Danaher Corporation
Guelph, ON · Toronto, ON · Concord, ON · CAN - Concord - AB Sciex LP
- Full-time
Lead platform and application software planning, controlling and coordination of a development team\release train to deliver and meet defined goals using Scaled Agile development practices.
Added 3 mins ago
TH
LEAD SPACE PLANNING - 12 Months Contract
The Home Depot
Canada
- Full-time
The Lead, Space Planning, will lead a team of space planners, providing subject matter expertise, project management, space planning and analytical support for strategy, vision and…
Added 3 mins ago
TH
SR MANAGER MERCHANDISING PRODUCT MANAGEMENT CAN
The Home Depot
Canada
- Full-time
Lead the product management team in managing merchandising solutions required to deliver business value to drive sales.
Added 20 mins ago
IF
Actuarial Science and Data Science Intern (Winter 2027)
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As an Actuarial Science and Data Science Intern, you will play a key role in the development of analytical tools and models designed to address real business challenges in group insurance…
Added 20 mins ago
IF
Intern – Developer
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Are you driven by software development and eager to the purpose of a company that aims to ensure its clients feel confident and secure about their future? As an Intern – Developer, you will…
Added 20 mins ago
IF
Executive Assistant, Distribution, GBRS
iA Financial Group
Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
…caring and trustworthy organization. Here, people and their development are at the heart of everything we do, creating an environment that fosters collaboration and…
Added 20 mins ago
IF
Senior Project Manager, FinOps & Cloud Foundations
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As a Senior Project Manager, FinOps & Cloud Foundations, you will lead complex, cross-functional IT initiatives from inception through to the realization of expected benefits. You will…
Added 20 mins ago
IF
Business Analyst
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…within a caring and trusted organization. Here, people and their development are at the heart of everything we do, fostering an environment built on collaboration and…
Added 20 mins ago
IF
IT Analyst
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…caring and trustworthy organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and…
Added 20 mins ago
IF
IT Solutions and Data Designer
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Is familiar with software development, testing, security, and deployment practices;
Added 20 mins ago
IF
Lead Full Stack Developer
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…clients feel confident and secure about their future? As a Lead Full Stack Developer, you will play a key role in the analysis, development, integration, testing, and evolution of robust…
Added 20 mins ago
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Senior Mechanical Designer
Voltera
Waterloo, ON
- Full-time
Collaborate with electrical, firmware, software, and manufacturing teams to resolve integration constraints.
Added 20 mins ago
LC
Engineer - Project
Linamar Corporation
Guelph, ON
- Full-time
Lead APQP / CFM teams and record all activities
Added 20 mins ago
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Associé aux ventes internes II - Inside Sales Associate II
Resideo
Montreal, QC · LACHINE, QUEBEC
- Full-time
…about our culture of performance, customer service, employee development, and endless opportunities. This position is not eligible for visa…
Added 34 mins ago
UR
Residential Property Manager
Universal Realty Group
Halifax, NS
- Full-time
…iconic Lord Nelson Hotel & Suites and a range of exciting new development projects. Our team thrives on collaboration, growth, and leadership, and we’re looking for motivated professionals…
Added 34 mins ago
SI
Lead Java Developer - Strong in Spring Boot, Struts and Angular
Smart IT Frame LLC
Toronto, ON
- Contract
…adherence to security and compliance standards in application development Optimize application performance and scalability based on monitoring and…
Added 34 mins ago
R
Back End Developer
RemitBee™
Mississauga, ON
- Full-time
Participate in or lead all parts of the software development lifecycle, including analysis, design, programming, testing, implementation, and support.
Added 34 mins ago
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Innovative Data Platform Solution Engineer
Microsoft
Toronto, ON
- Full-time
Lead hands-on engagements - hackathons and architecture workshops - to accelerate adoption of Microsoft’s cloud platforms.
Added 34 mins ago
SA
Senior Application Support Engineer (Trading & Market Data)
Solactive AG
Toronto, ON
- Full-time
DevOps, SRE, or software development experience.
Added 34 mins ago
SA
Applications Product Owner
Stelumar Advanced Manufacturing Inc.
Canada
- Full-time
…multiple workstreams independently and incorporating input from software development, systems integration, and operations. This is a hands-on, build-and-lead role for someone who thrives in…
Added 1 hour ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
With our global team spanning North America, Europe, and Asia, IMAX brings together proprietary software, world-class architecture, and cutting-edge technology with deep industry expertise.…
Added 1 hour ago
IH
Senior Platform Database RUN Engineer
InVita Healthcare Technologies
ON · Ontario, Canada
- $115,000 to $125,000 CAD / year
- Full-time
Extensive experience in database related software development;
Added 1 hour ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
…principles, industry specific standards and best practices for the development of safety-critical…
Added 1 hour ago
HR
Technical Safety Specialist
Hitachi Rail
Burnaby, BC
- Full-time
…principles, industry specific standards and best practices for the development of safety-critical…
Added 1 hour ago
RG
Manager of Clinical Informatics - must be an RPN
Responsive Group Inc.
Perth, ON
- Full-time
Responsible for education and software training to all appropriate staff members on RAI-MDS 2.0, RAPS, subscale outcome measures, quality indicators, and reports.

Enverus

Manager, Application Support - 26384

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Posting language: English
Posted: Sep 22, 2026

Original job description

Why YOU want this position

At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Application Support Manager leads a frontline customer support team responsible for delivering exceptional customer support and driving customer success across Enverus oil and gas software solutions. This role develops talent, improves operational performance, partners with cross-functional teams, and advocates for customers to ensure a world-class support experience.

Essential Functions / Responsibilities

Lead, coach, and develop a global support team through mentoring, performance management, and career development.
Drive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics.
Analyze support trends and business data to identify opportunities for continuous improvement and informed decision-making.
Partner with Product, Engineering, and business stakeholders to improve customer outcomes, processes, and product capabilities.
Serve as an escalation point for complex customer issues and ensure timely resolution.
Develop and maintain support processes, documentation, and best practices.
Participate in strategic planning, budgeting, forecasting, and organizational initiatives.
Represent the Support organization in cross-functional meetings and communicate key updates to the team.
Ensure compliance with company policies, security standards, and data privacy requirements.
Maintain product expertise and support high-priority customer issues as needed.

Role Competencies and Skills

Leadership, coaching, and talent development.
Customer focus and service excellence.
Data-driven decision making and analytical thinking.
Problem solving and sound judgment.
Strategic planning and operational execution.
Process improvement and continuous learning.
Strong communication and stakeholder management.
Technical aptitude and troubleshooting capabilities.
Adaptability and resilience in a fast-paced environment.
Software industry experience; energy industry knowledge is a plus.

Day-to-Day Activities

Conduct one-on-one coaching, performance discussions, and team development activities.
Review case queues, workloads, escalations, and customer issues to ensure timely resolution.
Support complex customer cases and technical escalations as needed.
Monitor team performance, quality standards, and customer satisfaction metrics.
Collaborate with customers, team members, and cross-functional partners.
Support hiring, onboarding, workforce planning, and performance management activities.
Review product updates and ensure team readiness for new features and processes.
Lead or participate in process improvement initiatives and special projects.

Competitive Profile

Bachelor's degree preferred.
5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Strong analytical skills and proficiency with Microsoft Office, particularly Excel.
Experience with Salesforce, JIRA, or similar CRM and ticketing platforms preferred.
Experience supporting energy or oil and gas software solutions is a plus.

Physical Demands

Ability to perform computer-based work in an office environment.
Ability to sit for extended periods and use standard office equipment.
Regular and predictable attendance is required.
Ability to travel 1 or 2 times annually for team meetings, training, and planning.

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More about this job

Responsibilities

The Application Support Manager leads a global frontline team to deliver exceptional customer support and drive success for energy software solutions. This role focuses on developing talent, improving operational performance, and collaborating with cross-functional teams to ensure high-quality customer outcomes.

Requirements

Candidates should have at least 5 years of customer support leadership experience, preferably within a software or SaaS environment. A bachelor's degree is preferred, along with strong analytical skills and proficiency in CRM and ticketing platforms like Salesforce or JIRA.

Skills

Leadership
Coaching
Talent development
Customer focus
Data-driven decision making
Analytical thinking
Problem solving
Strategic planning
Operational execution
Process improvement
Stakeholder management
Technical aptitude
Troubleshooting
SaaS
Salesforce
Jira

Visa sponsorship

Not detected in the job text

Keywords

Application Support
SaaS
Energy Industry
Oil and Gas
Leadership
Performance Management
Customer Success
Operational Excellence
Data Analysis
Salesforce
Jira
Microsoft Office
Excel
Technical Support
Strategic Planning
Stakeholder Management
Software Solutions
Process Improvement
Mentoring
Workforce Planning

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