Find work in Canada.

332,965 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
SD
Spécialiste du soutien aux patients /Patient Support Specialist
Shoppers Drug Mart
Mississauga, ON
- Full-time
…Canadian payer landscape, PSP operations, and patient-centred service…
Added 7 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Halifax, NS
- Full-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 7 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Full-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 7 mins ago
D
Agent-conseil ou agente-conseil, Expérience membre et client
Desjardins
Alma, QC · Saguenay, QC · St-Jean, QC · Caisse d'économie Desjardins de la Métallurgie et des Produits forestiers (Saguenay-Lac-Saint-Jean)
- Part-time
Contribute to business development and maintain business relationships through service delivery and activities.
Added 7 mins ago
A
Principal Engineer - Mechanical
AtkinsRéalis
Mississauga, ON
- Full-time
Oversee the preparation of Mechanical and Piping Structures, Systems, and Components (SSCs) Design Packages from Conceptual Design to Available For Service (AFS) and Close Out.
Added 7 mins ago
A
Senior Mechanical Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
…engineering expertise with field execution support, providing technical leadership throughout the full lifecycle of tooling, equipment, and mechanical systems from concept development…
Added 7 mins ago
A
Specialist Engineer - Mechanical
AtkinsRéalis
Mississauga, ON
- Full-time
Oversee the preparation of Mechanical and Piping Structures, Systems, and Components (SSCs) Design Packages from Conceptual Design to Available For Service (AFS) and Close Out.
Added 7 mins ago
R
Senior Manager Operations, Tax Operations
RBC
Toronto, ON
- Full-time
…exceeds the established industry and company standards for service, innovation and professionalism. Incumbent will provide work direction to Managers and more experienced individual…
Added 7 mins ago
T
Senior Analyst, Advanced Security Response Team (ASRT), Web Application Security
Thales
Vancouver, BC
- Full-time
In this customer-facing role, you will continuously interact with customers to mitigate security attacks while creating long lasting relationships through your technical expertise and…
Added 7 mins ago
T
Associate Vice President, Product and Underwriting, Small Business Insurance
TD
Toronto, ON · Montreal, QC
- Full-time
…profitable growth, strong risk selection and a differentiated customer experience. Working across the organization, the AVP will align product, underwriting, pricing, reinsurance and…
Added 7 mins ago
SR
Road Technician 2
Sunbelt Rentals, Inc.
Laval, QC
- Full-time
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to…
Added 7 mins ago
PG
Shop Foreman - Jaguar Land Rover Waterloo
Policaro Group
Waterloo, ON
- Up to $55 CAD / hour
- Full-time
Are you an experienced automotive professional with a passion for luxury vehicles, technical excellence, and leading a high-performing service team? We are seeking a Shop Foreman to join…
Added 7 mins ago
Shipper / Receiver (HHC)
Calgary Co-op
Calgary, AB
The Shipper/Receiver is responsible in maintaining customer service standards through safe and efficient operation, while adhering to Company policies, procedures and standards. The…
Added 7 mins ago
C
Commercial Transport Technician / Truck and Transport Technician
Cummins
Kamloops, BC
- Full-time
…Completes diagnostics, repairs and rebuilds on engine products in a service workshop under limited…
Added 19 mins ago
CD
Night supervisor - hotel
Coast Dawson Creek Hotel
Dawson Creek, BC
- From $27 CAD / hour
- Full-time
- On-site
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Added 21 mins ago
AI
Software Architect
Arkion Identity Systems
Toronto, ON · Greater Toronto Area, Canada
- Full-time
A non-technical overview of the NHI governance gap and how Arkion closes it. Built to forward to your board.
Added 21 mins ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11518
Added 21 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11619
Added 21 mins ago
RS
Head of Sales
Red Seal Fire Protection
Windsor, ON
- Full-time
You own new customers from the first cold call to the signed agreement, the win rate, and the sales team. The owner sets prices and the service managers write repair scopes.
Added 21 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11612
Added 21 mins ago
NS
2627-202 - Administrative Assistant (OA11) - Pictou Campus
Nova Scotia Community College - NSCC
Stellarton, NS
- Full-time
Provide a full range of administrative support services for the Student Supports team, with an emphasis on providing superior customer service to students, staff, and the public.
Added 21 mins ago
ZS
EUC Desktop Support Engineer - Bilingual
Zodiac Solutions, Inc
Montreal, QC
- Full-time
…Monitor, Mobile device, VPN, Azure VD, Printers, Scanners, etc.).• Technical Support: Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, and printers.• Operating…
Added 21 mins ago
IC
Sales Support & Communications Coordinator
Informa Connect - Global Finance
Toronto, ON
- Full-time
Customer Service Orientation: Proactive problem-solving and a customer-first mindset to ensure satisfaction.
Added 21 mins ago
TC
GCP Infrastructure & Cloud SRE Engineer
Tata Consultancy Services
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
…highest standards of innovation, engineering excellence and customer…
Added 21 mins ago
R
Sales associate plumbing
RONA
Brossard, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…

Enverus

Manager, Application Support - 26384

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Posting language: English
Posted: Sep 22, 2026

Original job description

Why YOU want this position

At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Application Support Manager leads a frontline customer support team responsible for delivering exceptional customer support and driving customer success across Enverus oil and gas software solutions. This role develops talent, improves operational performance, partners with cross-functional teams, and advocates for customers to ensure a world-class support experience.

Essential Functions / Responsibilities

Lead, coach, and develop a global support team through mentoring, performance management, and career development.
Drive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics.
Analyze support trends and business data to identify opportunities for continuous improvement and informed decision-making.
Partner with Product, Engineering, and business stakeholders to improve customer outcomes, processes, and product capabilities.
Serve as an escalation point for complex customer issues and ensure timely resolution.
Develop and maintain support processes, documentation, and best practices.
Participate in strategic planning, budgeting, forecasting, and organizational initiatives.
Represent the Support organization in cross-functional meetings and communicate key updates to the team.
Ensure compliance with company policies, security standards, and data privacy requirements.
Maintain product expertise and support high-priority customer issues as needed.

Role Competencies and Skills

Leadership, coaching, and talent development.
Customer focus and service excellence.
Data-driven decision making and analytical thinking.
Problem solving and sound judgment.
Strategic planning and operational execution.
Process improvement and continuous learning.
Strong communication and stakeholder management.
Technical aptitude and troubleshooting capabilities.
Adaptability and resilience in a fast-paced environment.
Software industry experience; energy industry knowledge is a plus.

Day-to-Day Activities

Conduct one-on-one coaching, performance discussions, and team development activities.
Review case queues, workloads, escalations, and customer issues to ensure timely resolution.
Support complex customer cases and technical escalations as needed.
Monitor team performance, quality standards, and customer satisfaction metrics.
Collaborate with customers, team members, and cross-functional partners.
Support hiring, onboarding, workforce planning, and performance management activities.
Review product updates and ensure team readiness for new features and processes.
Lead or participate in process improvement initiatives and special projects.

Competitive Profile

Bachelor's degree preferred.
5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Strong analytical skills and proficiency with Microsoft Office, particularly Excel.
Experience with Salesforce, JIRA, or similar CRM and ticketing platforms preferred.
Experience supporting energy or oil and gas software solutions is a plus.

Physical Demands

Ability to perform computer-based work in an office environment.
Ability to sit for extended periods and use standard office equipment.
Regular and predictable attendance is required.
Ability to travel 1 or 2 times annually for team meetings, training, and planning.

Apply About employer

More about this job

Responsibilities

The Application Support Manager leads a global frontline team to deliver exceptional customer support and drive success for energy software solutions. This role focuses on developing talent, improving operational performance, and collaborating with cross-functional teams to ensure high-quality customer outcomes.

Requirements

Candidates should have at least 5 years of customer support leadership experience, preferably within a software or SaaS environment. A bachelor's degree is preferred, along with strong analytical skills and proficiency in CRM and ticketing platforms like Salesforce or JIRA.

Skills

Leadership
Coaching
Talent development
Customer focus
Data-driven decision making
Analytical thinking
Problem solving
Strategic planning
Operational execution
Process improvement
Stakeholder management
Technical aptitude
Troubleshooting
SaaS
Salesforce
Jira

Visa sponsorship

Not detected in the job text

Keywords

Application Support
SaaS
Energy Industry
Oil and Gas
Leadership
Performance Management
Customer Success
Operational Excellence
Data Analysis
Salesforce
Jira
Microsoft Office
Excel
Technical Support
Strategic Planning
Stakeholder Management
Software Solutions
Process Improvement
Mentoring
Workforce Planning

Report this job