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Added 1 min ago
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Senior Agile Coach - Operate (Future Opportunity)
Deloitte
Toronto, ON
- Full-time
…retrospectives, and planning sessions, while partnering with business and technology stakeholders to improve delivery effectiveness and organizational…
Added 1 min ago
D
Events Strategy P&I - Digital Customer
Deloitte
Toronto, ON
- Full-time
Lead strategic projects from conception through execution, ensuring milestones, objectives, and stakeholder expectations are met.
Added 1 min ago
IW
Director Compensation
IG Wealth Management
ON · Ontario, Canada
- Full-time
Lead the development and design of IGM’s sales compensation programs supporting the Asset Management businesses. You will:
Added 2 mins ago
I
Software Engineer
Insight
Remote, Canada
- Full-time
- Remote
…company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep…
Added 2 mins ago
VC
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Powell River, BC
- $29.76 to $31.64 CAD / hour
- Part-time
Basic technology literacy and ability to operate a computerized client care information system and cellular phone.
Added 2 mins ago
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Senior Accountant, Assurance - China Practice
BDO
Markham, ON
- Full-time
Lead and conduct audit and review engagements under ASPE and IFRS, preparing working papers and financial statements in line with firm and regulatory standards.
Added 2 mins ago
IG
Gestionnaire, systèmes financiers***Manager, Financial Systems
IPEX Group
CA - IDS - Office
- Full-time
Added 2 mins ago
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Gestionnaire, systèmes financiers***Manager, Financial Systems
Aliaxis
CA - IDS - Office
- Full-time
Added 16 mins ago
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Portfolio Manager, Multi-Asset Wealth Solutions
Purpose
Toronto, ON
- Full-time
…unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur Som Seif, the company is developing a diversified product platform aimed…
Added 16 mins ago
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Regional Sales Manager
Kelly
Sudbury, ON · Greater Sudbury, ON
- $85,000 USD / year
- Full-time
Lead the customers in terms of consultation and support for the business' technologies and service
Added 16 mins ago
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Design Director
Sony Computer Entertainment France SA
Montreal, QC
- Full-time
…proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment…
Added 16 mins ago
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Senior Account Manager
Guardteck Security Corp.
Burnaby, BC
- $85,000 to $105,000 CAD / year
- Full-time
Lead quarterly and annual business reviews with clients.
Added 16 mins ago
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Senior Compliance Officer
Kelly
Ottawa, ON · Kanata, ON
- $50 to $53 USD / hour
- Full-time
Lead interactions with internal auditors, third-party auditors, and external regulatory bodies.
Added 16 mins ago
TU
Junior NLP Data Scientist
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Part-time
AAPS Salaried - Information Systems and Technology, Level A
Added 16 mins ago
TC
UX Designer
TECH4SOFT Consulting
Toronto, ON
- Full-time
Lead UX projects from discovery through delivery - including research, wireframes, prototypes, and user testing
Added 17 mins ago
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Concepteur de solutions de sécurité (Security Solutions Designer)
Cisco
Montreal, QC
- Full-time
As an advisor to the customer, you’ll be working with technology experts to craft architectures and configure products to meet customer-specific needs, are prepared to lead all technical…
Added 17 mins ago
FH
Senior Business Analyst
Fraser Health
Surrey, BC
- Full-time
Coordinate and lead meetings with operational stakeholders, project teams and application resources as required.
Added 17 mins ago
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Resource Management Specialist
KPMG
ON · Toronto, Ontario
- Full-time
…balance is how our values show up - in how we work, how we lead, and what we…
Added 17 mins ago
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Director, Pursuits - Federal Government
KPMG
Ottawa, ON
- Full-time
KPMG seeks a very experienced senior-level professional to lead and manage KPMG’s Centre of Excellence established for the Canadian Federal Government subaccounts.
Added 17 mins ago
PC
Capital Markets and Accounting Advisory Services, Senior Associate
Pwc Canada
Vancouver, BC
- Full-time
Leadership, Collaboration: Demonstrated ability to lead teams, mentor colleagues, and foster a collaborative, client-focused culture.
Added 17 mins ago
PC
Capital Markets and Accounting Advisory Services, Manager
Pwc Canada
Vancouver, BC
- Full-time
Leadership, Collaboration: Demonstrated ability to lead teams, mentor colleagues, and foster a collaborative, client-focused culture.
Added 32 mins ago
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Gestionnaire de programme senior, Stratégie commerciale des nouveaux produits | Senior Program Manager, New Product Commercial Strategy
Pratt & Whitney
Longueuil, QC
- Full-time
Added 32 mins ago
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Director, Transplant Services
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
Supports the development, design and implementation of organ allocation changes as a business lead and Subject Matter Expert (SME) in collaboration with IT application development services.
Added 32 mins ago
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Manager I, Sales Development
Jobgether
Canada
- Full-time
The Manager I, Sales Development will lead and scale an outbound sales development team, driving pipeline generation and supporting the organization’s broader sales objectives. This role…
Added 32 mins ago
G
Seasonal Retail Sales Associate - Toronto Dominion Square
Gap
Calgary, AB
- Part-time
…If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join…

Enverus

Manager, Application Support - 26384

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Posting language: English
Posted: Sep 22, 2026

Original job description

Why YOU want this position

At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Application Support Manager leads a frontline customer support team responsible for delivering exceptional customer support and driving customer success across Enverus oil and gas software solutions. This role develops talent, improves operational performance, partners with cross-functional teams, and advocates for customers to ensure a world-class support experience.

Essential Functions / Responsibilities

Lead, coach, and develop a global support team through mentoring, performance management, and career development.
Drive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics.
Analyze support trends and business data to identify opportunities for continuous improvement and informed decision-making.
Partner with Product, Engineering, and business stakeholders to improve customer outcomes, processes, and product capabilities.
Serve as an escalation point for complex customer issues and ensure timely resolution.
Develop and maintain support processes, documentation, and best practices.
Participate in strategic planning, budgeting, forecasting, and organizational initiatives.
Represent the Support organization in cross-functional meetings and communicate key updates to the team.
Ensure compliance with company policies, security standards, and data privacy requirements.
Maintain product expertise and support high-priority customer issues as needed.

Role Competencies and Skills

Leadership, coaching, and talent development.
Customer focus and service excellence.
Data-driven decision making and analytical thinking.
Problem solving and sound judgment.
Strategic planning and operational execution.
Process improvement and continuous learning.
Strong communication and stakeholder management.
Technical aptitude and troubleshooting capabilities.
Adaptability and resilience in a fast-paced environment.
Software industry experience; energy industry knowledge is a plus.

Day-to-Day Activities

Conduct one-on-one coaching, performance discussions, and team development activities.
Review case queues, workloads, escalations, and customer issues to ensure timely resolution.
Support complex customer cases and technical escalations as needed.
Monitor team performance, quality standards, and customer satisfaction metrics.
Collaborate with customers, team members, and cross-functional partners.
Support hiring, onboarding, workforce planning, and performance management activities.
Review product updates and ensure team readiness for new features and processes.
Lead or participate in process improvement initiatives and special projects.

Competitive Profile

Bachelor's degree preferred.
5+ years of customer support leadership experience, preferably in a software or SaaS environment.
Strong analytical skills and proficiency with Microsoft Office, particularly Excel.
Experience with Salesforce, JIRA, or similar CRM and ticketing platforms preferred.
Experience supporting energy or oil and gas software solutions is a plus.

Physical Demands

Ability to perform computer-based work in an office environment.
Ability to sit for extended periods and use standard office equipment.
Regular and predictable attendance is required.
Ability to travel 1 or 2 times annually for team meetings, training, and planning.

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More about this job

Responsibilities

The Application Support Manager leads a global frontline team to deliver exceptional customer support and drive success for energy software solutions. This role focuses on developing talent, improving operational performance, and collaborating with cross-functional teams to ensure high-quality customer outcomes.

Requirements

Candidates should have at least 5 years of customer support leadership experience, preferably within a software or SaaS environment. A bachelor's degree is preferred, along with strong analytical skills and proficiency in CRM and ticketing platforms like Salesforce or JIRA.

Skills

Leadership
Coaching
Talent development
Customer focus
Data-driven decision making
Analytical thinking
Problem solving
Strategic planning
Operational execution
Process improvement
Stakeholder management
Technical aptitude
Troubleshooting
SaaS
Salesforce
Jira

Visa sponsorship

Not detected in the job text

Keywords

Application Support
SaaS
Energy Industry
Oil and Gas
Leadership
Performance Management
Customer Success
Operational Excellence
Data Analysis
Salesforce
Jira
Microsoft Office
Excel
Technical Support
Strategic Planning
Stakeholder Management
Software Solutions
Process Improvement
Mentoring
Workforce Planning

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