Appian Developer
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
Ensures stability and reliability of production systems by reviewing fixes, performing root cause analysis, and validating resolutions, while providing feedback during incident reviews.
Leads troubleshooting and resolution of complex production issues (L2/L3), ensuring timely restoration within SLAs.
Proactively monitors applications, identifies anomalies, and implements preventive measures to reduce incidents.
Drives problem management by addressing recurring issues through root cause fixes and automation.
Enhances system performance and resilience through targeted improvements and tuning.
Supports change and release activities to ensure smooth, low-risk deployments.
Collaborates with cross-functional teams to resolve issues effectively and maintain service continuity.
Maintains runbooks and documentation to improve support efficiency.
Drives automation to reduce manual effort and improve response times.
Mentors team members on support best practices and ensure compliance with security and governance standards while providing feedback to leadership on system health and risks
More about this job
Responsibilities
Lead L2/L3 troubleshooting, incident resolution, root cause analysis, and preventive problem management to maintain production stability and meet SLAs. Improve performance and resilience, support low-risk releases, maintain documentation, automate support tasks, and mentor team members while upholding security and governance standards.
Requirements
The posting indicates a mid-senior role requiring the ability to resolve complex production issues, analyze root causes, and improve application reliability. It also calls for monitoring, automation, release support, cross-functional collaboration, documentation, mentoring, and compliance with security and governance standards; no specific education or years of experience are stated.
Skills
- Production Support
- Root Cause Analysis
- Incident Management
- L2/L3 Troubleshooting
- Application Monitoring
- Problem Management
- Automation
- Performance Tuning
- Change Management
- Release Management
- Runbook Documentation
- Cross-Functional Collaboration
- Mentoring
- Security Compliance
- Governance
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Management & Leadership
Keywords
- Appian
- Production Systems
- Production Support
- L2/L3 Support
- Incident Reviews
- Root Cause Analysis
- Incident Management
- Service-Level Agreements
- Application Monitoring
- Anomaly Detection
- Problem Management
- Preventive Measures
- Automation
- System Performance
- Resilience
- Performance Tuning
- Change Management
- Release Management
- Runbooks
- Service Continuity
- Security Standards
- Governance
- System Health
- Risk Management
- IT Services
- IT Consulting