Closed listing
Bilingual API Production Support Analyst
- Toronto, ON, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Experience
- 5+ years of application support experience, including API and integration support.
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
We are seeking a Bilingual (English & French) API Support Analyst with experience in L2/L3 production support and external vendor API integrations. The candidate will be responsible for supporting API-based applications, troubleshooting integration issues, coordinating with external vendors, and ensuring timely resolution of production incidents.
Top 3 Required Skills
L2/L3 Production Support experience for enterprise applications and integrations.
Strong understanding of APIs (REST/SOAP), API troubleshooting, authentication, request/response analysis, and vendor integrations.
Bilingual communication skills (English & French).
Top 3 Preferred Skills
Experience with API management/testing tools such as Postman, Swagger, Apigee, MuleSoft, or API Gateway platforms.
Knowledge of monitoring and logging tools such as Splunk, Dynatrace, AppDynamics, or ELK.
Banking/Financial Services domain experience.
Experience
5+ years of application support experience, including API and integration support.
Hands-on experience with REST APIs, JSON, XML, OAuth, JWT, SSL/TLS, and API security concepts.
Experience working with external vendors and third-party integrations.
More about this job
Responsibilities
Support API-based applications and troubleshoot production incidents involving integrations. Coordinate with external vendors to resolve integration issues promptly.
Requirements
Requires 5+ years of application support experience, including API and integration support, and hands-on knowledge of REST APIs, JSON, XML, OAuth, JWT, SSL/TLS, and API security. Candidates must have L2/L3 production support experience, vendor integration experience, and bilingual English-French communication skills.
Skills
- L2/L3 Production Support
- Enterprise Application Support
- API Support
- REST APIs
- SOAP APIs
- API Troubleshooting
- API Authentication
- Request/Response Analysis
- Vendor Integrations
- English-French Bilingual Communication
- Postman
- Swagger
- API Management
- Monitoring and Logging
- JSON
- XML
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Finance & Accounting
Keywords
- L2/L3 Production Support
- Enterprise Applications
- Application Support
- API Support
- REST
- SOAP
- API Troubleshooting
- Authentication
- Request/Response Analysis
- Vendor Integrations
- Postman
- Swagger
- Apigee
- MuleSoft
- API Gateway
- Splunk
- Dynatrace
- AppDynamics
- ELK
- Banking
- Financial Services
- JSON
- XML
- OAuth
- JWT
- SSL/TLS
- API Security
- Third-Party Integrations
- Production Incident Resolution
- English-French Bilingual Communication