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Envision Technology Solutions

Bilingual API Production Support Analyst

Toronto, ON, Canada

Job type: Contract
Apply by: Oct 25, 2026
Experience: 5+ years of application support experience, including API and integration support.
Posting language: English
Posted: Sep 25, 2026

Apply About employer

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Original job description

We are seeking a Bilingual (English & French) API Support Analyst with experience in L2/L3 production support and external vendor API integrations. The candidate will be responsible for supporting API-based applications, troubleshooting integration issues, coordinating with external vendors, and ensuring timely resolution of production incidents.

Top 3 Required Skills

L2/L3 Production Support experience for enterprise applications and integrations.

Strong understanding of APIs (REST/SOAP), API troubleshooting, authentication, request/response analysis, and vendor integrations.

Bilingual communication skills (English & French).

Top 3 Preferred Skills

Experience with API management/testing tools such as Postman, Swagger, Apigee, MuleSoft, or API Gateway platforms.

Knowledge of monitoring and logging tools such as Splunk, Dynatrace, AppDynamics, or ELK.

Banking/Financial Services domain experience.

Experience

5+ years of application support experience, including API and integration support.

Hands-on experience with REST APIs, JSON, XML, OAuth, JWT, SSL/TLS, and API security concepts.

Experience working with external vendors and third-party integrations.

Apply About employer

More about this job

Responsibilities

Support API-based applications and troubleshoot production incidents involving integrations. Coordinate with external vendors to resolve integration issues promptly.

Requirements

Requires 5+ years of application support experience, including API and integration support, and hands-on knowledge of REST APIs, JSON, XML, OAuth, JWT, SSL/TLS, and API security. Candidates must have L2/L3 production support experience, vendor integration experience, and bilingual English-French communication skills.

Skills

L2/L3 Production Support
Enterprise Application Support
API Support
REST APIs
SOAP APIs
API Troubleshooting
API Authentication
Request/Response Analysis
Vendor Integrations
English-French Bilingual Communication
Postman
Swagger
API Management
Monitoring and Logging
JSON
XML

Visa sponsorship

Not detected in the job text

Keywords

L2/L3 Production Support
Enterprise Applications
Application Support
API Support
REST
SOAP
API Troubleshooting
Authentication
Request/Response Analysis
Vendor Integrations
Postman
Swagger
Apigee
MuleSoft
API Gateway
Splunk
Dynatrace
AppDynamics
ELK
Banking
Financial Services
JSON
XML
OAuth
JWT
SSL/TLS
API Security
Third-Party Integrations
Production Incident Resolution
English-French Bilingual Communication

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