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Added 9 mins ago
DT
Analyst III Infrastructure Services
DXC Technology
QC · CAN QC Home based (CSC Location)
- Full-time
Relevant certifications, such as CompTIA A+, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Fundamentals, are a plus
Added 35 mins ago
D
Developer
Dexian
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are looking for an experienced Software Developer V to join a collaborative technology team supporting software development, project delivery, and day-to-day application support within a…
Added 39 mins ago
UO
Junior NLP Data Scientist
University of British Columbia
Vancouver, BC · UBCV | UBC Hospital - Detwiller Pavilion (DPAV)
- $5,692.25 to $8,179.5 CAD / month
- Part-time
- Assist with building and maintaining secure, scalable cloud infrastructure for deploying AI models (e.g., AWS).
Added 39 mins ago
T
Manager, IT Operations (Oracle & PostgreSQL Database Services)
TD
Mississauga, ON · Toronto, ON
- Full-time
Added 39 mins ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON · Toronto, ON
- Full-time
Added 39 mins ago
IT Systems & Support Coordinator
Herschel Supply Co.
Vancouver, BC
Basic exposure to Cisco Meraki network dashboards, VMware, or cloud platforms (AWS, Azure).
Added 1 hour ago
HS
IT Systems & Support Coordinator
Herschel Supply Company
Vancouver, BC
- Full-time
Basic exposure to Cisco Meraki network dashboards, VMware, or cloud platforms (AWS, Azure).
Added 1 hour ago
S
Software Engineer
Spellbook
Canada
- Full-time
OpenAI and other large language models (LLMs), ReactJS, Node, Typescript, Mongo, Docker, AWS, CDK
Added 1 hour ago
ES
Python Backend Engineer
Enterprise Solutions Inc.
Toronto, ON
- Contract
This role is not suited for a developer focused only on application coding. The ideal candidate should demonstrate strong system design, backend architecture, problem-solving, and technical…
Added 1 hour ago
NB
SAS Viya System Administrator
National Bank of Canada
Montreal, QC
- Full-time
Knowledge of cloud technologies such as AWS and source code management tools such as Git.
Added 1 hour ago
C
GuideWire ClaimCenter Developer
COFOMO
Quebec, QC
- Full-time
Knowledge of cloud environments, including AWS.
Added 1 hour ago
C
Guidewire ClaimCenter Analyst
COFOMO
Quebec, QC
- Full-time
Knowledge of cloud environments, including AWS.
Added 1 hour ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON
- Full-time
Added 1 hour ago
SI
Web Developer
Spait Infotech
Canada
- Full-time
Experience with cloud platforms such as AWS, Azure, or GCP.
Added 1 hour ago
S
Senior Software Engineer, Platform & Infrastructure
Spellbook
Canada
- Full-time
…work across our entire technical stack - from infrastructure (AWS, MongoDB, infrastructure as code, Datadog, CI/CD) to platform capabilities that enable product development and system…
Added 1 hour ago
T
Intermediate Java Developer – Java EE / Spring / AWS
ThoughtStorm
Toronto, ON
- Contract
Hiring: Intermediate Java Developer – Java EE / Spring / AWS
Added 1 hour ago
UT
Java Full Stack Developer #26-25630
US Tech Solutions
Toronto, ON
- $75 to $80 USD / hour
- Contract
We are looking for an experienced Senior Java Full Stack Developer to support application development, enhancements, production support, and technology projects within an enterprise…
Added 1 hour ago
R
Data Engineering Manager
Relay
Remote, Canada
- $207,000 to $253,000 CAD / year
- Full-time
- Remote
Added 1 hour ago
CS
Intermediate Developer/Designer
Confiar Services
Toronto, ON
- Contract
Job Title: Intermediate Developer/Designer (Cyber, Data & Security)
Added 1 hour ago
PE
Senior Security Engineer
PheedLoop Events
Toronto, ON
- Full-time
Lock down the developer workstation as a first-class attack surface. Set the bar for endpoint hardening, extension hygiene, secret management, and least-privilege access across every…
Added 1 hour ago
B
Intern, Supply Chain (Data Insights and Profitability), (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
You have experience in development using cloud providers Azure (Databricks, Synapse) and AWS.
Added 1 hour ago
SF
Application Security Engineer II
Spring Financial Inc.
Vancouver, BC
- Full-time
Collaborate with platform and DevOps teams on identity, access, and secrets management patterns (e.g., OAuth/OIDC, SSO, JWT token handling, Vault, AWS IAM).
Added 2 hours ago
2I
Sap Business Warehouse Developer
2iSolutions Inc.
Toronto, ON
- Contract
Design and implement data flows between on-premise and cloud environments (e.g., BW to Datasphere, BW to AWS).
Added 2 hours ago
QW
Open Liberty/WebSphere Liberty
Quantum World Technologies Inc.
Toronto, ON
- Contract
Design scalable, secure, and highly available solutions on cloud platforms (AWS, Azure, or GCP).
Added 2 hours ago
N
Sr. Principal Software Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
…This role demands a deep understanding of hyperscalers like AWS, Azure, or GCP, and the ability to design and operate large-scale systems. The successful candidate will contribute to the…

Envision Technology Solutions

Jira Service Management Intake Automation Developer

Brampton, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 7, 2026
Experience: 3+ years of experience administering, developing, or automating Jira Service Management or similar enterprise workflow platforms.
Posting language: English
Posted: Oct 8, 2026

Original job description

Jira Service Management Intake Automation Developer

Brampton, ON

Contract

We are seeking a Jira Service Management Intake Automation Developer to build scalable intake platforms that transform how teams submit, triage, prioritize, route, and track work across the enterprise.

This role combines Jira Service Management (JSM) configuration and automation, Java/Python development, API integration, and applied AI to improve request quality, operational efficiency, and decision-making. The successful candidate will own the full lifecycle of intake solutions - from requirements gathering and workflow design through implementation, deployment, monitoring, and continuous improvement.

Key Responsibilities

Design and scale Jira Service Management portals, intake forms, request types, custom fields, workflows, approvals, queues, SLAs, permissions, and validation rules.
Build automation to classify, prioritize, route, assign, and track work with minimal manual intervention.
Develop reusable workflows for task creation, subtasks, dependencies, notifications, escalations, SLAs, and status transitions.
Develop production-grade Java services, utilities, and integrations supporting Jira intake automation and enterprise workflows.
Use Python and scripting languages to develop automation, integration utilities, AI workflows, and operational tooling.
Develop and maintain REST APIs, webhooks, middleware, and event-driven integrations using Java, Spring Boot, Python, JSON, and HTTP.
Apply AI and intelligent automation to classify requests, extract structured data, recommend priority and ownership, identify duplicates, and improve routing accuracy.
Integrate Jira with Confluence, Slack, Microsoft Teams, GitHub, Azure DevOps, email, identity platforms, and other enterprise systems.
Design responsible AI workflows incorporating validation, confidence thresholds, explainability, security, privacy, human review, and fallback mechanisms.
Create dashboards and reports covering intake volume, demand patterns, aging, throughput, SLA performance, routing accuracy, and automation effectiveness.
Troubleshoot production issues using logs, metrics, audit records, distributed tracing, and test cases.
Establish testing, monitoring, deployment, rollback, access-control, security, and governance practices for Jira, Java, Python, and AI solutions.
Partner with engineering, product, program management, QA, operations, and business teams to translate ambiguous requirements into reliable technical solutions.
Document technical designs, business rules, AI behavior, workflows, integrations, and operational procedures.
Monitor intake-system performance and continuously identify opportunities for automation and process improvement.

Required Qualifications & Key Skills

3+ years of experience administering, developing, or automating Jira Service Management or similar enterprise workflow platforms.
Strong experience with Jira Service Management administration, configuration, workflow design, and automation.
Strong Java/Spring Boot and/or Python application development experience.
Hands-on experience with REST APIs, webhooks, JSON, HTTP, OAuth 2.0, and enterprise system integrations.
Experience applying AI/GenAI, NLP, or intelligent automation to business workflows.
Strong knowledge of SQL, secure production-system design, troubleshooting, monitoring, and observability.
Experience with Atlassian Forge, ScriptRunner, Assets, Advanced Roadmaps, or relevant Marketplace applications.
Knowledge of LangChain, Amazon Bedrock, RAG, embeddings, vector search, and AI evaluation is highly desirable.
Experience with AWS or other cloud platforms.
Knowledge of Docker, Kubernetes, Infrastructure as Code, and Configuration as Code.
Familiarity with CI/CD pipelines and modern software delivery practices.
Understanding of Agile methodologies and experience working in cross-functional teams.
Strong troubleshooting, analytical, communication, and technical documentation skills.
Understanding of responsible AI principles, including security, privacy, explainability, human oversight, and fallback mechanisms.

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More about this job

Responsibilities

Design, build, and maintain Jira Service Management intake workflows, automation, Java/Python services, APIs, and integrations with enterprise systems. Apply responsible AI to improve request classification and routing, while monitoring performance, troubleshooting issues, documenting solutions, and continuously improving intake processes.

Requirements

Requires 3+ years administering, developing, or automating Jira Service Management or similar workflow platforms, along with strong Jira configuration and Java/Spring Boot and/or Python development experience. Candidates should have experience with APIs and integrations, AI-enabled workflows, SQL, secure production systems, cloud platforms, and modern delivery practices; Atlassian tools and AI technologies such as LangChain, Bedrock, and RAG are desirable.

Skills

Jira Service Management
Workflow Design
Automation
Java
Spring Boot
Python
REST APIs
Webhooks
Enterprise Integrations
Artificial Intelligence
Natural Language Processing
SQL
Cloud Platforms
Monitoring And Observability
Responsible AI
Agile Methodologies

Visa sponsorship

Not detected in the job text

Keywords

Jira Service Management
Atlassian Forge
ScriptRunner
Assets
Advanced Roadmaps
Java
Spring Boot
Python
REST APIs
Webhooks
JSON
HTTP
OAuth 2.0
SQL
Artificial Intelligence
Generative AI
Natural Language Processing
LangChain
Amazon Bedrock
Retrieval-Augmented Generation
Embeddings
Vector Search
AWS
Docker
Kubernetes
Infrastructure As Code
Configuration As Code
CI/CD
Agile
Observability

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