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Added 5 mins ago
Lead, Technical Services
MongoDB
Toronto, ON
BONUS: Experience with DevOps, infrastructure-as-code, observability, automation, or scripting
Added 20 mins ago
Bilingual Specialist, Software Engineering (D365 ERP)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
…developed that will enable CMHC to achieve its mission. As an ERP Developer, you will be responsible for the design, development, customization and implementation of solutions. You will act…
Added 20 mins ago
Senior Specialist, Software Engineering (Middleware-AZURE)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
We are looking for an experienced Azure Developer to design, build, and support cloud native integrations and applications that power our enterprise platforms. The ideal candidate has…
Added 20 mins ago
M(
Director of Platform Engineering
MaintainX (An Autodesk Company)
Remote, Canada
- $173,000 to $254,000 CAD / year
- Full-time
- Remote
…foundational teams every product engineer builds on: AI Builder, DevOps, Compliance, Testing Frameworks, Backend Frameworks, Mobile Frameworks, and SRE. This is a manager-of-managers role…
Added 20 mins ago
SS
Application Support Engineer – SWIFT & Mainframe, Assistant Vice President
State Street
Toronto, ON
- Full-time
Enable zDevOps / modern DevOps practices for mainframe workloads, including version control, automated deployments, and testing
Added 20 mins ago
SS
Application Support Engineer – SWIFT & Mainframe, Assistant Vice President
State Street
Toronto, ON
- Full-time
Enable zDevOps / modern DevOps practices for mainframe workloads, including version control, automated deployments, and testing
Added 35 mins ago
R
Principal Enterprise Architect
RBC
Toronto, ON
- Full-time
Enterprise experience with API management toolsets, DevOps, server infrastructure, network infrastructure, caching methodologies, information security, and database technologies.
Added 35 mins ago
R
Lead Software Developer
RBC
Toronto, ON
- Full-time
As a Lead Software Developer for Trading, your primary role will be software development, where you will develop new and transform existing applications and APIs to fulfill the needs of RBC…
Added 50 mins ago
S
Développeur Logiciel R&D Senior / Senior R&D Software Developer
Syntronic
Montreal, QC
- Full-time
As a Senior R&D Software Developer, your main responsibilities will include the technical design, development and evolution of a software product, as well as technical leadership and…
Added 1 hour ago
M
Technical Architect- AI
Mphasis
Toronto, ON
- Full-time
MLOps & DevOps: Vertex AI Pipelines, MLflow, CI/CD for AI Applications, Model Governance & Monitoring, Infrastructure as Code (Terraform)
Added 1 hour ago
GT
Access Governance Coordinator
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- Contract
…cybersecurity professionals, enterprise program analysts, and DevOps engineers across its corporate and technology divisions. The institution is recognized for its structured career…
Added 1 hour ago
L
Murex DevOps
Luxoft
Toronto, ON
- Full-time
As a DevOps Engineer, you will be responsible for designing, building, and operating automated platforms that enable reliable, secure, and scalable delivery of the MX platform across SaaS,…
Added 1 hour ago
ET
Jira Service Management Intake Automation Developer
Envision Technology Solutions
Brampton, ON
- Contract
We are seeking a Jira Service Management Intake Automation Developer to build scalable intake platforms that transform how teams submit, triage, prioritize, route, and track work across the…
Added 1 hour ago
FC
Développeur dotnet
FOP Consultants
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
Maintenir et optimiser les environnements applicatifs (Windows, Azure, DevOps) pour assurer la performance, la stabilité et la sécurité.
Added 1 hour ago
VT
Murex Developer
Viva Tech Solutions
Toronto, ON
- Contract
…trade lifecycle processes, along with strong programming and DevOps…
Added 1 hour ago
Senior Specialist, Software Engineering (D365 ERP)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
…developed that will enable CMHC to achieve its mission. As an ERP Developer, you will be responsible for the design, development, customization and implementation of solutions. You will act…
Added 1 hour ago
II
Quality Assurance Analyst(Application Maintenance) - Hybrid
ISAAC Instruments
Saint-Bruno-de-Montarville, QC
- Full-time
Assets: experience with Azure DevOps, good knowledge of scripting tools (e.g., Windows PowerShell), knowledge of the .NET platform and the C# language, knowledge of Agile methodology
Added 1 hour ago
GD
Software Engineering Developer, DevOps
General Dynamics Missions System International
Calgary, AB · Ottawa, Ontario
- $85,000 to $110,000 CAD / year
- Full-time
We are seeking a skilled DevOps Engineer to join our team and enhance our development and operational efficiency. This role is ideal for someone who thrives in a cloud-agnostic environment…
Added 1 hour ago
Application & Infrastructure Analyst III /Team Lead - Mission Critical Development
City of Edmonton
AB
…non-technical stakeholders. Relevant certifications such as Azure Developer Associate, DevOps Engineer Expert, Azure Fundamentals, Power Platform Fundamentals, ITIL, Certified ScrumMaster,…
Added 1 hour ago
CM
Senior Specialist, Software Engineering (D365 ERP)
Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL)
Ottawa, ON
- Full-time
…developed that will enable CMHC to achieve its mission. As an ERP Developer, you will be responsible for the design, development, customization and implementation of solutions. You will act…
Added 1 hour ago
II
Quality Assurance Analyst(Application Maintenance) - Hybrid
ISAAC Instruments
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
Assets: experience with Azure DevOps, good knowledge of scripting tools (e.g., Windows PowerShell), knowledge of the .NET platform and the C# language, knowledge of Agile methodology
Added 1 hour ago
Director, Customer Engagement Platforms
Questrade Financial Group
Toronto, ON
Added 1 hour ago
FG
Senior Mobile Developer
Flynn Group of Companies
Mississauga, ON
- Full-time
Flynn Group of Companies, North America’s leading building envelope contractor, is looking for a Senior Mobile Developer to work from our Mississauga location reporting to Manager, Custom…
Added 1 hour ago
FG
QA Automation Tester
Flynn Group of Companies
Mississauga, ON
- Full-time
…as our primary databases. We use CI/CD tools such as Azure DevOps as well as monitoring solutions such as New Relic and Sumo…
Added 1 hour ago
RS
Principal Software Engineer- RMJ (AI Accelerated)
Redwood Software
ON
- $150,000 to $170,000 CAD / year
Familiarity with DevOps practices and CI/CD pipelines.

Envision Technology Solutions

Jira Service Management Intake Automation Developer

Brampton, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 7, 2026
Experience: 3+ years of experience administering, developing, or automating Jira Service Management or similar enterprise workflow platforms.
Posting language: English
Posted: Oct 8, 2026

Original job description

Jira Service Management Intake Automation Developer

Brampton, ON

Contract

We are seeking a Jira Service Management Intake Automation Developer to build scalable intake platforms that transform how teams submit, triage, prioritize, route, and track work across the enterprise.

This role combines Jira Service Management (JSM) configuration and automation, Java/Python development, API integration, and applied AI to improve request quality, operational efficiency, and decision-making. The successful candidate will own the full lifecycle of intake solutions - from requirements gathering and workflow design through implementation, deployment, monitoring, and continuous improvement.

Key Responsibilities

Design and scale Jira Service Management portals, intake forms, request types, custom fields, workflows, approvals, queues, SLAs, permissions, and validation rules.
Build automation to classify, prioritize, route, assign, and track work with minimal manual intervention.
Develop reusable workflows for task creation, subtasks, dependencies, notifications, escalations, SLAs, and status transitions.
Develop production-grade Java services, utilities, and integrations supporting Jira intake automation and enterprise workflows.
Use Python and scripting languages to develop automation, integration utilities, AI workflows, and operational tooling.
Develop and maintain REST APIs, webhooks, middleware, and event-driven integrations using Java, Spring Boot, Python, JSON, and HTTP.
Apply AI and intelligent automation to classify requests, extract structured data, recommend priority and ownership, identify duplicates, and improve routing accuracy.
Integrate Jira with Confluence, Slack, Microsoft Teams, GitHub, Azure DevOps, email, identity platforms, and other enterprise systems.
Design responsible AI workflows incorporating validation, confidence thresholds, explainability, security, privacy, human review, and fallback mechanisms.
Create dashboards and reports covering intake volume, demand patterns, aging, throughput, SLA performance, routing accuracy, and automation effectiveness.
Troubleshoot production issues using logs, metrics, audit records, distributed tracing, and test cases.
Establish testing, monitoring, deployment, rollback, access-control, security, and governance practices for Jira, Java, Python, and AI solutions.
Partner with engineering, product, program management, QA, operations, and business teams to translate ambiguous requirements into reliable technical solutions.
Document technical designs, business rules, AI behavior, workflows, integrations, and operational procedures.
Monitor intake-system performance and continuously identify opportunities for automation and process improvement.

Required Qualifications & Key Skills

3+ years of experience administering, developing, or automating Jira Service Management or similar enterprise workflow platforms.
Strong experience with Jira Service Management administration, configuration, workflow design, and automation.
Strong Java/Spring Boot and/or Python application development experience.
Hands-on experience with REST APIs, webhooks, JSON, HTTP, OAuth 2.0, and enterprise system integrations.
Experience applying AI/GenAI, NLP, or intelligent automation to business workflows.
Strong knowledge of SQL, secure production-system design, troubleshooting, monitoring, and observability.
Experience with Atlassian Forge, ScriptRunner, Assets, Advanced Roadmaps, or relevant Marketplace applications.
Knowledge of LangChain, Amazon Bedrock, RAG, embeddings, vector search, and AI evaluation is highly desirable.
Experience with AWS or other cloud platforms.
Knowledge of Docker, Kubernetes, Infrastructure as Code, and Configuration as Code.
Familiarity with CI/CD pipelines and modern software delivery practices.
Understanding of Agile methodologies and experience working in cross-functional teams.
Strong troubleshooting, analytical, communication, and technical documentation skills.
Understanding of responsible AI principles, including security, privacy, explainability, human oversight, and fallback mechanisms.

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More about this job

Responsibilities

Design, build, and maintain Jira Service Management intake workflows, automation, Java/Python services, APIs, and integrations with enterprise systems. Apply responsible AI to improve request classification and routing, while monitoring performance, troubleshooting issues, documenting solutions, and continuously improving intake processes.

Requirements

Requires 3+ years administering, developing, or automating Jira Service Management or similar workflow platforms, along with strong Jira configuration and Java/Spring Boot and/or Python development experience. Candidates should have experience with APIs and integrations, AI-enabled workflows, SQL, secure production systems, cloud platforms, and modern delivery practices; Atlassian tools and AI technologies such as LangChain, Bedrock, and RAG are desirable.

Skills

Jira Service Management
Workflow Design
Automation
Java
Spring Boot
Python
REST APIs
Webhooks
Enterprise Integrations
Artificial Intelligence
Natural Language Processing
SQL
Cloud Platforms
Monitoring And Observability
Responsible AI
Agile Methodologies

Visa sponsorship

Not detected in the job text

Keywords

Jira Service Management
Atlassian Forge
ScriptRunner
Assets
Advanced Roadmaps
Java
Spring Boot
Python
REST APIs
Webhooks
JSON
HTTP
OAuth 2.0
SQL
Artificial Intelligence
Generative AI
Natural Language Processing
LangChain
Amazon Bedrock
Retrieval-Augmented Generation
Embeddings
Vector Search
AWS
Docker
Kubernetes
Infrastructure As Code
Configuration As Code
CI/CD
Agile
Observability

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